Craig Fournier
Craig Fournier at Liberty Mazda

Craig Fournier | Page 22

Service Advisor

Liberty Mazda

91 W Service Rd
Hartford, CT 06120

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4.9
255 Reviews
4.9

255 Reviews

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255 Reviews of Craig Fournier

January 25, 2024

Dealership Rating
Employee Rating

Honesty, responsive to questions, great communication, Fair wait time, I appreciate the video walk throughs More

by KCOLON1990
Recommend Dealer
Yes

Other Employees Tagged: Craig Fournier

Jan 26, 2024

Liberty Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 18, 2024

Dealership Rating
Employee Rating

A bit pricey but good work. Excellent customer service especially for service department. Definitely I am going back More

by CHRISCHALKIOTIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alana Alvarez, Bradley Coleman, Carrie Hoffman

Jan 18, 2024

Liberty Mazda responded

Thank you for taking the time to share your feedback with us, Chris. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 17, 2024

Dealership Rating
Employee Rating

Overall experience and courtesy were good. I'm still awaiting resolution to my suspension issue. Due to lack of availability of loaner vehicles, Craig is not able to get my vehicle in for repa More

by bazooka7x
Recommend Dealer
Yes

Other Employees Tagged: Craig Fournier

Jan 17, 2024

Liberty Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Craig and our team, and please don't hesitate to reach out to us directly if you need further assistance.

January 14, 2024

Dealership Rating
Employee Rating

Very customer oriented. Professional, courteous and satisfying. Will keep coming to maintain our Mazda CX9 More

by stillyman32
Recommend Dealer
Yes

Other Employees Tagged: Craig Fournier

Jan 15, 2024

Liberty Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Mazda.

January 14, 2024

Dealership Rating
Employee Rating

They were very helpful with the service experience. They kept me informed throughout the entire process More

by LILDEB54
Recommend Dealer
Yes

Other Employees Tagged: Craig Fournier

Jan 14, 2024

Liberty Mazda responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Mazda, we look forward to having you as one of our valued customers for many more years to come!

January 13, 2024

Dealership Rating
Employee Rating

I was met at the door with Craig very professional, expedited my entrance data very quickly, and got me an Uber into my destination, with no hitches could not be better More

by BARBARAKASHUBA
Recommend Dealer
Yes

Other Employees Tagged: Craig Fournier

Jan 14, 2024

Liberty Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 13, 2024

Dealership Rating
Employee Rating

Professional, organized and efficient. Squared away. The experience has been great every time I go in for service or sales. It's obviously well managed from the top down. More

by jcj2504
Recommend Dealer
Yes

Other Employees Tagged: Craig Fournier

Jan 14, 2024

Liberty Mazda responded

Thanks for sharing about your experience with Liberty Mazda. Craig and our team appreciate your business and hope to see you again soon!

January 13, 2024

Dealership Rating
Employee Rating

Very supportive and dedicated workers! I always have a great experience and I know they will always try their best to accommodate me. I would recommend liberty Mazda to all my friends More

by BAIGSHAHJAHAN215
Recommend Dealer
Yes

Other Employees Tagged: Craig Fournier

Jan 14, 2024

Liberty Mazda responded

Jahan, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Craig met your expectations. Thank you for choosing Liberty Mazda, we look forward to having you as a valued customer for many years to come!

January 13, 2024

Dealership Rating
Employee Rating

Very good. I was finally able to use Car Warranty :) Craig made sure that everything was taken care of as well as gave me a Loaner vehicle so I can get around w More

by tahara_davis
Recommend Dealer
Yes

Other Employees Tagged: Craig Fournier

Jan 14, 2024

Liberty Mazda responded

Tahara, Thank you so much for your excellent review! We are so glad that Craig had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Mazda to be a positive one. Please don't hesitate to reach out if you need anything else.

January 13, 2024

Dealership Rating
Employee Rating

Staff were nice and attentive. However had an 815 am appointment. Dropped car overnight. Staff never saw it until i called at 230 for status. Than had to keep car overnight until a More

by RICHARDF.KEHOE
Recommend Dealer
No

Other Employees Tagged: Craig Fournier

Jan 15, 2024

Liberty Mazda responded

Richard, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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