Craig Servo

Everyone was very helpful and very accommodating Craig was extremely helpful in explaining what would need to be done on my next service visit. He went over everything and there was no pressure was extremely helpful in explaining what would need to be done on my next service visit. He went over everything and there was no pressure More

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Craig is an amazing advisor I only see him when it comes to getting my car serviced. to getting my car serviced. More

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Craig Servo is the main reason I return to Lorenzo for service. The service tech staff completes the work but Craig explains everything to be serviced and why. He is a valuable asset! service. The service tech staff completes the work but Craig explains everything to be serviced and why. He is a valuable asset! More

by CDecker1177 Verified Customer Verified Customer

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Craig is always helpful and maintains awesome communication. Inalways feel that I am being treated fairly by the service team. communication. Inalways feel that I am being treated fairly by the service team. More

by STERLACT Verified Customer Verified Customer

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My second visit to get a book of service the group of Latin people that treated me were excellent fast efficient and very nice I will take my car for service and I will recommend my friends to your estab Latin people that treated me were excellent fast efficient and very nice I will take my car for service and I will recommend my friends to your establishment again let me be specific Latin they spoke to me which were four or very different keep doing what you're doing More

by leonado54 Verified Customer Verified Customer

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Service Advisors plus shop technicians are excellent as is Parts Department personnel. Prices are fair and I’m always satisfied! is Parts Department personnel. Prices are fair and I’m always satisfied! More

by Spokane Verified Customer Verified Customer

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Very knowledgeable, kind, efficient He was very efficient and knowledgeable and thorough and I felt as though he did an excellent job on my car and knowledgeable and thorough and I felt as though he did an excellent job on my car More

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Excellent explanation. He is a professional. Really good guy. He take care of us. Good service. He is a professional. Really good guy. He take care of us. Good service. More

by Manon Guay Verified Customer Verified Customer

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I took my new Nissan Rogue to a road trip to test my car, in the middle of the trip the front collision light started to blink for about 30 minutes, the same happened on my way back. Manual states that I sho in the middle of the trip the front collision light started to blink for about 30 minutes, the same happened on my way back. Manual states that I should take my car to the dealer and that’s what I did. Car was under warranty so I didn’t care. I’ve asked the serviceman if they were able to diagnose it even if the light was not on, he said yes. After a long day waiting for my car they said there was a bunch of codes and as the light was not on they were not able to diagnose it, but they charged me anyways $185 plus tax. They even implied that the car had an accident, and they also try to blame the tinting in front of the camera, which is encased on top of the rear view mirror which make it impossible to put tinting in front of it. If they would have told me that they will not be able to diagnose the issue if the light wasn’t not solid on I wouldn’t have taken it to them. I’ve ended up paying $500 for nothing. I thought it was something important that is why I took it there. More

by CHARLY1962 Verified Customer Verified Customer

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The wait was a little bit more than expected. However the service agent was great However the service agent was great More

by Rlove45 Verified Customer Verified Customer

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