Great service from Cameron, who was flexible with our
needs and incredibly attentive - even while on vacation.
needs and incredibly attentive - even while on vacation.
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by Captainzoom
Feb 09, 2022 -
Gurnee Volkswagen responded
It's fantastic to hear that Cameron provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Bob Rohrman's Gurnee Volkswagen!
I had a great experience. Cristian and Luis were very
knowledgeable and patient. Found the perfect vehicle for me.
knowledgeable and patient. Found the perfect vehicle for me.
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by theitman18
Other Employees Tagged:
Jason Whitley, Luis
Feb 08, 2022 -
Gurnee Volkswagen responded
Thank you for taking the time to share your thoughts on working with Cristian and our team. We're glad to hear we delivered such a great experience!
My experience was a very positive one at Gurnee VW and I
would gladly purchase another vehicle from this dealership should the occasion arise. My salesperson was Cristian and he’s a very affable and gregar
would gladly purchase another vehicle from this dealership should the occasion arise. My salesperson was Cristian and he’s a very affable and gregarious professional. Suzanne is one of their back office professionals that’s a real gem. All of the individuals that I interacted with were very courteous, friendly, and professional.
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by Steve C Ballwin MO
Verified Customer
Verified Customer
Other Employees Tagged:
Javier Rivera, Kris Tuchinskiy, Jason Whitley, Suzanne
Feb 01, 2022 -
Gurnee Volkswagen responded
Steve, Thank you for your very kind review. Cristian, Suzanne, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman's Gurnee Volkswagen.
Great experience buying Taos, Cristian and the entire
sales team are knowledgeable and professional. Exceptional service!
sales team are knowledgeable and professional. Exceptional service!
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by KLAUDIAKOTORI
Verified Customer
Verified Customer
Other Employees Tagged:
Lupe Bolanos, Jovonn Griffin
Jan 31, 2022 -
Gurnee Volkswagen responded
Klaudia, Thank you so much for your excellent review! We are so glad that Cristian and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.
Dealership is clean, has amenities that is offered to
customers and guests. Staff are genuine and professional.
customers and guests. Staff are genuine and professional.
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by austinabad12
Other Employees Tagged:
Jason Whitley
Jan 19, 2022 -
Gurnee Volkswagen responded
Thank you for taking the time to write this review, Austin. Our customers are our top priority and your feedback is greatly appreciated. All of us at Bob Rohrman's Gurnee Volkswagen are glad to have you as a customer!
Overall, it was a good experience. They made it quick
because it was very late and I had my two youngest children with me. Yunior told me they would return my rental, which I found out had to be picked u
because it was very late and I had my two youngest children with me. Yunior told me they would return my rental, which I found out had to be picked up by enterprise instead. The finance guy gave me $2 to buy my kids some chips. I went in for a white used car and instead they convinced me to buy a new blue one. I was told that a couple of the apps and services for the car were free but when I got home and read through the paperwork, they charged me for things I wasn’t even asked about. Made me go $200 over what I told them I wanted to spend monthly. Again, it was late and overall, it was a good experience. Made it very quick and easy to car shop.
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by G.rigdon1105
Other Employees Tagged:
Yunior Villaneda
Jan 18, 2022 -
Gurnee Volkswagen responded
We thank you greatly for your detailed and honest feedback. It's crucial for us to hear from valued customers such as yourself. We are very disappointed to hear that your experience with us has not been a seamless one, and we sincerely apologize for the communication challenges you have faced. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Jan 18, 2022 -
G.rigdon1105 responded
You guys have my email and number on file. Either works fine after 6pm.
Dealership has competitive pricing and is very reasonable
when it comes to trade in value
when it comes to trade in value
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by Blake
Jan 07, 2022 -
Gurnee Volkswagen responded
Blake, Here at Bob Rohrman's Gurnee Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Great experience! Went in to look for a car for our 16
yo son. The sales guy (Cristian Vega) showed us every inch of the car we were interested in. He did such a good job we purchased that day. Everyone
yo son. The sales guy (Cristian Vega) showed us every inch of the car we were interested in. He did such a good job we purchased that day. Everyone we interacted with was amazing. Left that day with an amazing car.
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by bradnmindy55
Other Employees Tagged:
Jason Whitley
Jan 05, 2022 -
Gurnee Volkswagen responded
Thank you so much for your wonderful review! We are thrilled that Cristian had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car! We thank you for choosing Bob Rohrman's Gurnee Volkswagen!
I got a good rate and the car I wanted. With minimal pain
suffered win win
suffered win win
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by brendonhoots
Jan 04, 2022 -
Gurnee Volkswagen responded
Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
Worst experience I’ve ever had. Nothing but issues with
them. Services promised that went undone. Sold me my car without an air filter and told me to buy my own part off Amazon and proceeded to give me wro
them. Services promised that went undone. Sold me my car without an air filter and told me to buy my own part off Amazon and proceeded to give me wrong part number twice. Will never do business with them again.
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by briana.logan12
Other Employees Tagged:
Gregg Domenico, Javier Rivera, Yunior Villaneda
Jan 20, 2022 -
Gurnee Volkswagen responded
Briana, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Jan 07, 2022 -
Gurnee Volkswagen responded
Briana, we're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.