Crystal Garcia | Page 5

Everything was quick and easy. In and out. Easy peasy. No issues. Thank you so much. In and out. Easy peasy. No issues. Thank you so much. More

by YEE_MARIE Verified Customer Verified Customer

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Very satisfying visit. Everything was perfect from scheduling to oil change. I couldn't have asked for anything better. Everything was perfect from scheduling to oil change. I couldn't have asked for anything better. More

by barthfam Verified Customer Verified Customer

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I think you should check the brakes/pads on used trucks cost 1000 bucks to fix with A truck under 40000 when I bought it and my payment is nearly 900 a month cost 1000 bucks to fix with A truck under 40000 when I bought it and my payment is nearly 900 a month More

by gray-felicia Verified Customer Verified Customer

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Honest techs. Nice Employees. Dealership makes you feel appreciated. The feeling is nice when dealerships are honest and not trying to make extra money Nice Employees. Dealership makes you feel appreciated. The feeling is nice when dealerships are honest and not trying to make extra money More

by DAVIDLJOHNSON30 Verified Customer Verified Customer

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Needed an oil change, scheduled it quick and got me in and out with tire rotation right on time! and out with tire rotation right on time! More

by jleanne78 Verified Customer Verified Customer

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The service writers Tessa, Crystal and I think Cody are all amazing. Beautiful building and beautiful people are a great to see when you need service. Having spending time in the waiting room, I feel we al all amazing. Beautiful building and beautiful people are a great to see when you need service. Having spending time in the waiting room, I feel we all have questions? Who is working on my vehicle. Are they ASC certified? My oil changes are no problem. The transmission work they did was great. It was a solenoid issue but they were able to fix it with no issues since. Now my air conditioner problem was a problem. I told Cody my compressor was bad. The technician said it had a small leak and it just needed a little freon. After all day the technician said that the small leak wasn't the problem? THE TICKET STATES.... CUSTOMER STATES THE COMPRESSOR IS BAD!!!!! They had the truck all day!!!!! So I give them another chance to replace the COMPRESSOR. The second day they had the truck..... No one even looked at it. They walked by my truck that was parked in the service parking spot right at the FRONT door to the service department with my keys in the service key drop box, Talked to smart xxx manager I think and he ........ Nevermind. I believe he was worthless. I told him I was coming to get my truck and took it to Dyersburg Chevrolet. They had it going with a new compressor in just 2 hours? Jones Chevrolet managers and technicians need to learn to be professionals. After having my truck for two day and not fixing it they still charged me over $300.00. Now wait! What? You charged me for not fixing my truck? Not even looking at it one day and you still charged me???? How is that possible? Is it even legal? I still don't understand. Are your technicians just cardboard cutouts standing around in the shop? You charged your customers a professional labor rate but you can't fix a that states on the ticket what is wrong with it. The customer states the COMPRESSOR IS BAD! I guess the cardboard cut outs can't read. Get better Jones. I as well as all of your customers expect you to be professionals. More

by Bryan Verified Customer Verified Customer

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Great service department. Wonderful customer service. I would always go back to Jones Chevy for all my car needs Wonderful customer service. I would always go back to Jones Chevy for all my car needs More

by winfmel Verified Customer Verified Customer

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I have never had a problem with them. I had other problems with my vehicle an they directed me to the right place. They could have just took advantage but that is not there way of busines I had other problems with my vehicle an they directed me to the right place. They could have just took advantage but that is not there way of business. More

by brownsugar1220 Verified Customer Verified Customer

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Very helpful and pleasant to work with , they always are very helpful and will do anything to make your day better very helpful and will do anything to make your day better More

by donveyhawkins Verified Customer Verified Customer

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Tried to get a truck under warranty worked on two different times and the service department was horrible to deal with. Bought the truck from this dealer and couldn’t get them to fix an emissions pro different times and the service department was horrible to deal with. Bought the truck from this dealer and couldn’t get them to fix an emissions problem. Been working to get truck fixed for ten days. Left their dealership and drove to another one and had fixed within two days. Never go back to this dealer again More

by YUMYUM1 Verified Customer Verified Customer

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