Crystal Garcia | Page 7

Crystal was great at making sure the process with my car was expedited and on point. was expedited and on point. More

by Ivan Verified Customer Verified Customer

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I didn’t have to wait long. Customer service was very nice.She came in and show me and explain to me about my tires and a crippled of other things I need to have done. I didn’t h Customer service was very nice.She came in and show me and explain to me about my tires and a crippled of other things I need to have done. I didn’t have to wait long I go in and quickly More

by Andrearenaw Verified Customer Verified Customer

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Great place n they treat you like family n if u need any thing u just ask thing u just ask More

by hustonranch Verified Customer Verified Customer

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They had my truck for 10 months. They had to put a motor in it under the warranty. Went through 3 Service Managers while they had my truck and that was in the first few months they h They had to put a motor in it under the warranty. Went through 3 Service Managers while they had my truck and that was in the first few months they had it. No one would ever call us back about getting the approval on the work. Anytime I needed information I had to call them. The warranty company Portfolio sucks. The adjusters had to come out five times before anything was ever done. Then no word from them for months. Finally the service tech Tessa called and got it approve that day. So why did it take 6 months to get the approval. The motor was back ordered we were told for another 4 months. I had to rent cars the first six months or borrow a car and sometimes had to go without a car but was told we would NOT get any of our rental money back. The least they could do is pay the rental money back. Finally got the truck back 8-9-2024 only to find out they over filled the oil by three quarts. Had to take it back Saturday to get that fixed. I am so over this nightmare. Come on Jones Chevrolet pay back the rental money to at least help make the situation better. If not I plan on telling everyone on the internet my story and let them decide if they want to spend their hard earned money with this company. So no I am not statisfied with the length of time they had my truck. More

by Pam Verified Customer Verified Customer

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The estimated cost and time was accurate. I was pleased with the outcome. Will be inclined to return I was pleased with the outcome. Will be inclined to return More

by mary_b2010 Verified Customer Verified Customer

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wonderful staff and very caring about my knowledge of my car. I never go any where else car. I never go any where else More

by winfmel Verified Customer Verified Customer

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I had to proactively reach out repeatedly to get updates, including to find out my car was/had been ready. Staff was friendly but each phone call was a major headache, I ended up waiting on hold for 15+ mins including to find out my car was/had been ready. Staff was friendly but each phone call was a major headache, I ended up waiting on hold for 15+ mins each time, and often it just rang to a completely wrong person after I'd been on hold for so long, and I would have to start the process all over. The service dept would not even let me state my business before just throwing me on hold. Very frustrating. More

by ewylde Verified Customer Verified Customer

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Everyone was Very knowledgeable and helpful. Not pushing at all. Great experience. Will definitely be back. Not pushing at all. Great experience. Will definitely be back. More

by adelynnmarie2011 Verified Customer Verified Customer

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Jones Chevrolet repaired the issue with my vehicle promptly and as promised. I do recommend them promptly and as promised. I do recommend them More

by Mikemccallum Verified Customer Verified Customer

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Very Polite knowledge About my car. I had a lot of work done to my car. It took only four days and l thank Jones for that. If it would of took longer l would of understood that to I had a lot of work done to my car. It took only four days and l thank Jones for that. If it would of took longer l would of understood that to More

by CSTARKS1956 Verified Customer Verified Customer

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