Crystal Garcia
Crystal Garcia at Jones Chevrolet Humboldt

Crystal Garcia | Page 8

Service Advisor

Jones Chevrolet Humboldt

5390 US Highway 45 Bypass
Humboldt, TN 38343

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4.6
104 Reviews
4.6

104 Reviews

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104 Reviews of Crystal Garcia

July 15, 2024

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Employee Rating

When I checked out, they had several "recommended" services that I had already paid for. I had to make them look them up to ensure I had already previously gotten them. Also they listed coolant as lea More

by RANDTTURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tessa Buckingham, Cody Hathorn, Jeremy Sanford

Jul 19, 2024

Jones Chevrolet Humboldt responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

July 15, 2024

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Making appointments was easy go there didn't think I was going to find a parking place. Was told by jones dealership we bought our gladiator in Savannah from we thought we was getting 2 free oil changes and More

by tcupples90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 15, 2024

Jones Chevrolet Humboldt responded

We apologize that your experience was not up to your expectations. Our service departments are not connected between dealerships and as Crystal said, we do not have a way to look that information up. The oil changes agreed to in your deal are valid at the dealership where you purchased your vehicle. It is unfortunate that things were not made more clear to you upon purchase. I'm happy to discuss this further and help come up with other solutions if you are interested. Please feel free to contact me at mpettit@jonesmotorcompany.com or (731)784-3931 ext 680. Megan Gastelum Customer Relations Manager Jones Chevrolet Humboldt

July 08, 2024

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Excellent customer service. Mechanics and service writers did an excellent job keeping me informed on the status of my vehicle. Will recommend to friends and will definitely be More

by lyndabates83
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tina Tilley, Grant Tilley , Tessa Buckingham, Cody Hathorn, Mark Hoppe, Megan Pettit, Jeremy Sanford

Jul 08, 2024

Jones Chevrolet Humboldt responded

Thank you for your business and this review, Lynda. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jones Chevrolet Humboldt Management Team

July 06, 2024

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They we’re great to deal with and worked with me on dealing with my trade More

by kennethhess22kenny
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ricky Scott , Tessa Buckingham, Jessie Castleman, Nino Ianni

Jul 08, 2024

Jones Chevrolet Humboldt responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jones Chevrolet Humboldt Management Team

July 01, 2024

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Professional friendly service staff. Great facility and convenient location. Prompt service and was kept updated during the service visit. More

by TROY.JENKINS1966
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tessa Buckingham, Landen Collins, Cody Hathorn, Megan Pettit, Jeremy Sanford

Jul 01, 2024

Jones Chevrolet Humboldt responded

Hi Troy: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jones Chevrolet Humboldt Management Team

June 20, 2024

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Employee Rating

Knowingly sold me a junk vehicle and wont make right. I will never buy/ use or recomend your company to anyone More

by na13
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Tessa Buckingham, Landen Collins, Cody Hathorn, Mark Hoppe, Nino Ianni, Megan Pettit, Jeremy Sanford

Jun 24, 2024

Jones Chevrolet Humboldt responded

Hi, this is Megan Gastelum, Customer Relations Manager. I'm so sorry about your experience so far and I would love the opportunity to address your concerns and try to turn your experience around. Please reach out to me at (731)784-3931 or email me at mpettit@jonesmotorcompany.com so I can look into it further. I look forward to working with you towards a resolution. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

June 10, 2024

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My last visit…everyone was very friendly and polite…the work I was having done…was in a very quick and timely manner!! More

by tammymallory75
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tessa Buckingham, Landen Collins, Cody Hathorn, Jeremy Sanford

Jun 10, 2024

Jones Chevrolet Humboldt responded

Thank you, Tammy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jones Chevrolet Humboldt, we look forward to having you as one of our valued customers for many more years to come! Jones Chevrolet Humboldt Management Team

June 09, 2024

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When I lave a problem with my vehicle they let me no what’s is gong on with it and it don’t take a long time.The staff is the best in the automotive part really concern and treat you .with full respect More

by Sshaw9111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tessa Buckingham, Landen Collins

Jun 10, 2024

Jones Chevrolet Humboldt responded

Thanks for sharing about your experience with Jones Chevrolet Humboldt. We appreciate your business and hope to see you again soon! Jones Chevrolet Humboldt Management Team

June 04, 2024

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Great service . Didn’t cost me a thing. They stand behind their warranty. Very pleased More

by jlmartindoyle
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tessa Buckingham, Landen Collins, Cody Hathorn, Jeremy Sanford

Jun 04, 2024

Jones Chevrolet Humboldt responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jones Chevrolet Humboldt, we look forward to having you as a valued customer for many years to come! Jones Chevrolet Humboldt Management Team

June 02, 2024

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Employee Rating

Great dealership, have not had any problems since I’ve been coming. Very attentive and gets the job done in a timely manner. More

by biggskyshae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Landen Collins, Hannah Frazier, Cody Hathorn, Carlo Ianni

Jun 03, 2024

Jones Chevrolet Humboldt responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jones Chevrolet Humboldt. Jones Chevrolet Humboldt Management Team

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