Crystal Trennepohl
Crystal Trennepohl at Jones Chevrolet Humboldt
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Crystal Trennepohl

Service Advisor

Jones Chevrolet Humboldt

5390 US Highway 45 Bypass
Humboldt, TN 38343

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4.7
21 Reviews
4.7

21 Reviews

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21 Reviews of Crystal Trennepohl

May 24, 2024

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Employee Rating

Cody was extremely helpful over the phone. When I got to the store for my appointment he made sure to update me every step of the way! This type of service has gained my business from here on More

by LHS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tessa Buckingham, Cody Hathorn

May 24, 2024

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Tessa is wonderful! She helped me so much! Very sweet girl! Would definitely recommend coming to see them! More

by Klee1989
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tessa Buckingham

May 22, 2024

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I would give David more than 5 stars. He is a very polite young man and easy to work with. He found the perfect vehicle for us. Every one at Jones were very friendly. I would recommend Da More

by trayaustin1959
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

May 20, 2024

Dealership Rating
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Convenient, close to home. Friendly staff, good mechanics. Reasonable time to get you in for whatever job they are doing. More

by cindy38382
Service Price Transparency
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Recommend Dealer
Yes
May 20, 2024

Jones Chevrolet Humboldt responded

Thank you, Cindy, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist. Jones Chevrolet Humboldt Management Team

May 17, 2024

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Employee Rating

Communication is very poor with the service center. They also tell you they will add a service to the ticket and when you pick up they didn’t have time. My car spent more time on the lot waiting for re More

by IG888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 23, 2024

Jones Chevrolet Humboldt responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

May 06, 2024

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Employee Rating

Miss diagnosed my problem after I waited 3-4 hours. Especially after I just purchased the vehicle. More

by djpat1200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 10, 2024

Jones Chevrolet Humboldt responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

May 02, 2024

Dealership Rating
Employee Rating

Great people very professional , everyone I talked to super nice. They seem Appreciate your business More

by DRNEBLETT
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2024

Jones Chevrolet Humboldt responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jones Chevrolet Humboldt Management Team

April 26, 2024

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Employee Rating

The employees were nice and respectful very professional and helpful I think one thing that have made it an experience above others is perhaps having the vehicle upfront ready to go in one of the bays to More

by Olgin Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2024

Jones Chevrolet Humboldt responded

Hi Ben: Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jones Chevrolet Humboldt Management Team

April 21, 2024

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Employee Rating

When I arrived for my scheduled service appointment there was no record of it anywhere in the system. Apparently that same thing had happened several times in the previous two weeks. Jeremy was able to get m More

by klynk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel

Apr 21, 2024

Jones Chevrolet Humboldt responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jones Chevrolet Humboldt Management Team

April 14, 2024

Dealership Rating
Employee Rating

Everyone that we came in contact with was friendly, professional and sincere. The facilities were very clean, as well as comfortable. More

by April Review
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Landen Collins

Apr 15, 2024

Jones Chevrolet Humboldt responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jones Chevrolet Humboldt Management Team

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