Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Crystal Sutherland
Crystal Sutherland at Scott Honda of West Chester

Crystal Sutherland

Internal Service Advisor

Scott Honda of West Chester

706 Autopark Blvd
West Chester, PA 19382

4.7
18 Reviews
4.7

18 Reviews

Write a Review

18 Reviews of Crystal Sutherland

January 17, 2024

Dealership Rating
Employee Rating

Service was done correctly. Although I had to wait a longer time than expected. But to expected on a warranty job More

by km
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wm. Mark Dennis, Chris Wisler, Vaughn Reese, Elmore Smith, Nika Shaw, Marc Stewart , Anthony Tracey

Helpful
Report | Print
Jan 24, 2024

Scott Honda of West Chester responded

Top-notch customer care is our goal, KM. We want your visits to offer convenience. This is important feedback, and it matters. We're grateful you brought "service time" to our attention so we can talk about it with our Advisor team. We want to communicate an accurate time estimate right from the start. Yet, as you mentioned, some repair plans may go beyond our anticipated completion because we focus on quality workmanship. When that happens, it's our usual practice to alert you early on. We'll be coaching our team on this necessary courtesy now that we have received this review. We appreciate you for taking the time to write it.

April 15, 2023

Dealership Rating
Employee Rating

Scott Honda stood by their word and upgraded everything I requested from the pre certified pilot I bought. This is the third car I’ve bought from them. Every purchase was a great experience. More

by jaygags
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rob Gill , Hiep Luong

Helpful
Report | Print
Apr 15, 2023

Scott Honda of West Chester responded

Our team takes these customer reviews to heart, so we appreciate knowing we've earned your 5-stars— again! Your continued trust is one of the highest complements that we could receive. Wow! Thanks for choosing us, Jennifer, and enjoy your new ride.

February 21, 2023

Dealership Rating
Employee Rating

Omar is a star! !! He continues to help and advise me long after the purchase of the vehicle. More

by kennymac712
Recommend Dealer
Yes

Other Employees Tagged: Omar Haque

Helpful
Report | Print
Feb 24, 2023

Scott Honda of West Chester responded

5-star care and attention is our promise, for sure. Before, during, and after your big purchase decision— our team is happy to help. Thanks for sharing your feedback, Kenny. We appreciate you!

December 29, 2022

Dealership Rating
Employee Rating

I was more than thrilled with the experience I had. Aaron made getting my dream car an easy and enjoyable experience. I was ready to settle for getting a color I wasn’t particularly fond of before I we More

by Patrick Spencer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rob Gill, Aaron Schmidt

Helpful
Report | Print
Dec 30, 2022

Scott Honda of West Chester responded

Congrats, Patrick! We're so happy you found your dream car at Scott Honda. It was absolutely our team's pleasure to help you search with ease and confidence. We look forward to welcoming you back as our guest. Until then, enjoy many happy miles in your new Honda :)

December 07, 2022

Dealership Rating
Employee Rating

Great place and great people who go out of they're way to make clients happy. More

by Brad F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Dec 08, 2022

Scott Honda of West Chester responded

Going above and beyond is our promise! And it's awesome to learn our team delivered, earning your total satisfaction through 5-star service. We appreciate you, Brad!

September 30, 2022

Dealership Rating
Employee Rating

My transaction was straightforward and I got everything I wanted in my new Honda Passport. More

by qualm_settler.0z
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Nunez

Helpful
Report | Print
Oct 03, 2022

Scott Honda of West Chester responded

Thanks for being our guest! We appreciate you, and your 5-star review.

September 29, 2022

Dealership Rating
Employee Rating

Great service employees are very attentive friendly and polite. Service employee was very knowledgeable and explicit More

by quinones.heman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
Report | Print
Sep 30, 2022

Scott Honda of West Chester responded

Thank you for sharing the details that made your visit to Scott Honda great! We're glad our friendly team could earn your 5 stars. We appreciate you!

September 21, 2022

Dealership Rating
Employee Rating

Had a great experience at this dealership. Everyone was extremely helpful and friendly. I would highly recommend! More

by Bailey.jamie312
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Hopton

Helpful
Report | Print
Sep 23, 2022

Scott Honda of West Chester responded

Thank you, Bailey, for your 5-star recommendation! It means a lot to us. And we're grateful for the opportunity to earn your total satisfaction. Thanks for choosing Scott Honda, where friendly service with a smile is our promise :)

August 26, 2022

Dealership Rating
Employee Rating

They are really friendly, and helpful. I had bunch of questions and explained everything that I needed to know. More

by Juliana
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Nunez

Helpful
Report | Print
Aug 31, 2022

Scott Honda of West Chester responded

We're glad we could help you, Juliana! It's absolutely our goal to make your car-shopping experience easy and convenient, so you feel confident making your big purchase decision. Thank you for choosing Scott Honda. Happy driving!

July 26, 2022

Dealership Rating
Employee Rating

Crystal took very great care. Had pinstripes put on she very helpful and knowledgeable. Happy with my results. Thanks Crystal. More

by cpell1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
Report | Print
Aug 01, 2022

Scott Honda of West Chester responded

We appreciate your wonderful feedback about your experience with Crystal at Scott Honda. Thanks for being our guest and allowing us to provide you and your vehicle with 5-star service :)

1
2

Dealership Inventory (163 Vehicles)

used 2014 Honda CR-V car, priced at $14,991
2014 Honda CR-V
used
Blue exterior
5-Speed Automatic
AWD
$14,991
View Details
used 2015 Honda Accord car, priced at $19,991
2015 Honda Accord
used
Beige exterior
6-Speed Automatic
FWD
$19,991
View Details
used 2017 Honda Pilot car, priced at $19,991
2017 Honda Pilot
used
Black exterior
6-Speed Automatic
AWD
$19,991
View Details
used 2020 Honda Odyssey car, priced at $35,496
2020 Honda Odyssey
used
White exterior
10-Speed Automatic
FWD
$35,496
View Details
used 2020 Honda Civic car, priced at $19,991
2020 Honda Civic
used
Black exterior
CVT
FWD
$19,991
View Details
used 2020 Honda CR-V car, priced at $27,693
2020 Honda CR-V
used
Silver exterior
CVT
AWD
$27,693
View Details
View All Inventory