Curtis Ford | Page 4

Service of F150 Had some issues with my tailgate step and bed rails on a new F150. Les and Curtis worked with me and diagnosed the issues were from factory defects. T Had some issues with my tailgate step and bed rails on a new F150. Les and Curtis worked with me and diagnosed the issues were from factory defects. They ordered replacement parts and had my truck fixed within a week. They even provided a rental so I didn't have to miss work during the repair. More

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Total lack of response I've tried since November, 2016, to get a response from Curtis Ford regarding an ongoing problem with my Ford Escape. This car has been plagued with p I've tried since November, 2016, to get a response from Curtis Ford regarding an ongoing problem with my Ford Escape. This car has been plagued with problems. I've sent emails and even went to see Curtis about one specific recurring problem that he agrees is a defect. Today I have never even been given the courtesy of one single response. So much for trying to be reasonable. More

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Fabulous Service! Curtis Ford is the most responsive, respectful service manager I have ever had the pleasure of working with. There was a problem with a hubcap after Curtis Ford is the most responsive, respectful service manager I have ever had the pleasure of working with. There was a problem with a hubcap after my car was serviced, and Curtis listened carefully, with clear intent to understand the nature of my concern. He went above and beyond to resolve the issue and ensure my satisfaction! He provided fabulous service, and I am most grateful! More

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Over and above effort to obtain Ford corrosion warranty Even though all internet sites indicated Ford would not honor there 5 year corrosion warranty, and when first submitted they did reject it. Curtis was Even though all internet sites indicated Ford would not honor there 5 year corrosion warranty, and when first submitted they did reject it. Curtis was persistent and sent more pictures and emails until Ford fixed both rusted rear fenders. Apple ford's body shop "Tri state collision" also did great job on the repair. Apple ford gave me faith in buying a Ford again after seeing rust on a $ year old certified 2012 FORD escape. Thanks again Carl More

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Milk the customer Have a Lincoln and two Fords that I had been taking to Apple Ford for maintenance. Amazing how the service person will find things to fix on every ot Have a Lincoln and two Fords that I had been taking to Apple Ford for maintenance. Amazing how the service person will find things to fix on every other visit. After the last visit when they recommended several expensive repairs, I decided to take my car to an independent mechanic I had known for years. He pointed out that several items recommend by the dealer were just fine, then repaired an item the dealer had overlooked. Mt recommendation is beware of this dealer. More

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Excellent service provided. Curtis, was extremely helpful and courteous from start to finish. Apple Lincoln is where I will purchase my new Lincoln in Dec.2017. Keep me Curtis, was extremely helpful and courteous from start to finish. Apple Lincoln is where I will purchase my new Lincoln in Dec.2017. Keep me Happy!!!!!! More

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Excellent service provided. Service was completed when promised and bill was less than anticipated. I will continue to use Apple Ford/Lincoln in the future. service provided. Service was completed when promised and bill was less than anticipated. I will continue to use Apple Ford/Lincoln in the future. More

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Outstanding Customer Service The exceptional customer service I received at the Service Department, by the Service Manager, Curtis, and my Service Advisor, David, was beyond my ex The exceptional customer service I received at the Service Department, by the Service Manager, Curtis, and my Service Advisor, David, was beyond my expectations. The shuttle was stuck in traffic and when the the Sales Manager heard I was upset he personally drove me to work in the other shuttle. He wasn't aware at the time but I'm a nursing mom and my schedule is pretty rigid, his stepping in to get me to my office on time meant more to me than just getting to work, and was truly above and beyond. The Service Advisor called later that day and offered a loaner vehicle since they hadn't yet been able to diagnose my Lincoln, when I explained that I would just have to bring it back in, due to the car seat installed in my car, he said he would see what he could do. He called back within 2 hours and said he was able to diagnose the issue and fix my heater, everything was ready. Curtis and David provided outstanding customer service and ensured that I will certainly return to Apple Ford - thank you! More

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Excellent Customer Service from Curtis Ford I've been meaning to write this review for several months. Several months ago, after a routine oil change, I had "fluid" leaking from my SUV and had I've been meaning to write this review for several months. Several months ago, after a routine oil change, I had "fluid" leaking from my SUV and had to have it towed back to Apple Ford the same day. Not something you are ever really happy about happening….BUT Mr. Curtis Ford came to the rescue. Turns out my radiator needed replacing. He worked with me and we got the situation resolved and the SUV was back on the road the next day. Mr. Curtis Ford showed exceptional customer service and really helped me get this worked out. Thank you , Thank you, Thank you. More

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THANK YOU APPLE FORD - SERVICE DEPARTMENT While spending the weekend in Western MD, my 8 month old Ford Edge broke down on me. I located and call the nearest Ford Dealership (Schaeffer) to te While spending the weekend in Western MD, my 8 month old Ford Edge broke down on me. I located and call the nearest Ford Dealership (Schaeffer) to tell them what had happened and what icons came on the dash when my vehicle lost power. At 4:00 p.m., no one answered the phone at that dealership. So, I called home to Apple Ford and spoke to David, explained to him what had happened and the situation I was in (Saturday evening, out of town, new vehicle broke down, nearest dealership closed already) and then asked if he thought it would be okay to drive it home (approximately 250 miles). David very sincerely told me no, that he would not be comfortable with telling me to do that and to please just wait it out until Monday to bring it to Schaeffer Ford. He said he would feel better if they looked at it first, ran diagnostics and take the appropriate action before I drove it that long of a distance. So, I took his advice and waited until Monday. THANK YOU DAVID! Monday morning, called Schaeffer Ford told them that I needed to bring my new Edge in for service and explained why. The Service Advisor that I spoke too was rude, arrogant, nasty and told me Schaeffer Ford Service Advisor: "Yeah, bring it in. I might have time to get to it in a few days" Me: " Ahhhh, a 'few'days?" Schaeffer Ford Service Advisor: "Yep, that's what I said" Me: "Ahhh, okay well I have to get home today. Do you have a loaner/rental for me?" Schaeffer Ford Service Advisor: "Ford ain't obligated to give you a loaner" Me: "Ahhh, this is a 'new' vehicle and it's still under warranty, especially since I bought the 100,000 mile/10 year extended warranty. Yes, I do believe Ford 'is' obligated to give me a loaner. Schaeffer Ford Service Advisor: "Nope, you're wrong" Me: "Okay, I think I'll check into that a little further. And in the meantime, I'll bring my vehicle down to you (reluctantly at this point)" I then called back to Apple Ford and spoke to Curtis. Explained (again) to him what had happened and how I had been treated. Curtis was disturbed and told me to take my vehicle down there, use my authoritative voice and to tell this rude dude exactly what I want him to do "Run the diagnostics, read the codes, then replace the throttle body (whatever that is - lol). And if he gets nasty with you again, call me back and I'll speak to him" THANK YOU CURTIS! Following that phone call, I called the group that handles warranties/extended warranties. They (Rudy) confirmed that I 'was' entitled to a loaner/rental and that Schaeffer Ford was absolutely wrong in telling me different. Again, Rudy told me exactly what to say and do and that if I had any further issues to please call him back and let him know. THANK YOU RUDY! Brought my vehicle to Schaeffer Ford and they did eventually fix it (had to replace the throttle body - fancy that - lol). While there, I told them that I had made a few more calls and confirmed that Ford 'will' provide me with a loaner/rental if they were going to have my vehicle for more than 1 day! THANK YOU AGAIN RUDY! The looked a bit surprised that I told them that and then responded by saying "Well, let's cross that bridge when we get to it." Nope, let's address it right now because I need to get home today ... either in 'my' vehicle or 'your' loaner. Schaeffer Ford ended up fixing 'my' vehicle that day and I made it home that night. To sum this all up, THANK YOU APPLE FORD SERVICE! YOU GUYS ROCK!!!!! And Schaeffer Ford - YOUR SERVICE ADVISORS need some SERIOUS training in customer service, attitude adjustments, behaviors and manners! GOOD LUCK WITH TRYING TO MAKE THAT HAPPEN ... Other notes: They did not use paper floor mats or plastic protection on the seats. Did not bring the vehicle to me when I went to pick it up. Handed me the keys and said here ya go. Had to go out and search for it. Found it 'way' at the back of the building. More

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