Curtis Ford | Page 6

Best service experience EVER! I bought my Ford in Winston-Salem, NC, but now live and work in the Baltimore area. I had a factory recall service performed at the W-S dealership and I bought my Ford in Winston-Salem, NC, but now live and work in the Baltimore area. I had a factory recall service performed at the W-S dealership and they made a mistake that did not surface until after I drove back to Baltimore a few days later. I took my car to Apple Ford Lincoln expecting to get a lot of double-talk and excuses about how they could not fix a problem another dealership caused, but I didn't! Without an appointment, I was lucky they had a no-show, they had my car on a lift and fixed by the time I finished my free cup of coffee. Best part...NO CHARGE! They said they did not need to replace parts and the time was not undue. They could have turned an unfortunate situation into a "Who'is going to pay for this" nightmare, but they took the high road and helped a fellow dealership far away. Great service...Great Team! Thank you Steve and Curtis...I'll be back. More

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Excellent service and timely experience I originally went to the dealership in Gaithersburg because that's where I purchased my ford escape but I won't think twice about going back to them n I originally went to the dealership in Gaithersburg because that's where I purchased my ford escape but I won't think twice about going back to them now that I have found apple ford! Their parts and service department had me in and out in minutes and were so helpful! I'm not too familiar with cars but Paul from the parts department was so helpful and nice and got me the exact part I needed and for a resonable price. Curtis ford in the service department had me in and out in no time and was awesome! You guys have a top notch team! I was very impressed and will be getting my car serviced at Apple ford from now on!! More

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Excellent Service Each time I visit AppleFord of Columbia the staff exceed my expectation. My service advisor, Les took great care of my car and I. The service was effi Each time I visit AppleFord of Columbia the staff exceed my expectation. My service advisor, Les took great care of my car and I. The service was efficient, prompt and as usual I was pleased. Everyone should by a Ford and particularly one from AppleFord. You will not regret your experience from Sales to Service! More

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Tire Pressure/Car Wash I needed air in my tires done efficiently and was having trouble doing it myself. Curtis made sure I was taken care of quickly and efficiently, and ma I needed air in my tires done efficiently and was having trouble doing it myself. Curtis made sure I was taken care of quickly and efficiently, and made sure I got my car washed, as well. I will definitely be returning to this dealership for any future service needs! It's nice to know I've got a place I can go that I trust. More

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GREAT customer service Thank you to Curtis Ford for such kind, quick service this morning on my tail light assembly! I've been putting off getting the work done thinking I' Thank you to Curtis Ford for such kind, quick service this morning on my tail light assembly! I've been putting off getting the work done thinking I'd have to leave it and come back (not the most convenient) but Curtis fixed it for me in the time that I bought the part and came back! Thank you! More

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Wonderful lifetime service of our 2010 Ford Escape. From the day we bought our auto until we left Columbia to move to the Houston, TX area, we have received excellent care of our car. However, on the la From the day we bought our auto until we left Columbia to move to the Houston, TX area, we have received excellent care of our car. However, on the last day, we received the greatest service from the manager of the full service lane... He screwed on a new visor for us for free, as we had no tools from having packed them for moving. It may not have seemed like a big thing to many people, but it meant a great deal to us. He was so kind and friendly to us, as well. He is a definite asset to Apple Ford. Thanks again to Apple Ford. Thorval and Liz Hickman The Woodlands, Texas More

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Apple Ford service got us back on the road. While on a recent long road trip, we limped into Apple Ford after an alternator failure, with only minutes to spare before the battery would have died While on a recent long road trip, we limped into Apple Ford after an alternator failure, with only minutes to spare before the battery would have died completely, killing the engine. Thankfully we were able to drive right into the service lane where we were immediately greeted by the friendly and knowledgeable Service Manager. Obviously this was an unscheduled visit, so they had to have a re-manufactured alternator shipped in from a nearby facility, which took a couple of hours. It took about 4 hours in total from the time we rolled in until we were on the road again, which we thought was good under the circumstances. Apple Ford gets excellent marks for everything except price, but dealership service is always a lot more expensive than it should be. I spent about 4X what I would have spent with my usual RockAuto Do-It-Yourself approach, and about 50-75% more than my local repair shop would have charged in CT. But, no real complaints since they got me going again in short order. And, I guess someone has to pay the overhead to support that gorgeous dealership that is so clean and well maintained that you can practically eat off the floor. More

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Just Purchased a Certified EcoBoost F-150 My first visit to Apple Ford Lincoln was awesome. After purchasing an EcoBoost F-150 from a good friend, I was able to receive great direction from Ja My first visit to Apple Ford Lincoln was awesome. After purchasing an EcoBoost F-150 from a good friend, I was able to receive great direction from James & Bryan in Finance to easily transfer the extended warranty into my name. No games, no up sell, just simple & painless steps. While doing a final check of the vehicle before transferring ownership, we discovered an issue that initially appeared very daunting. Curtis assured me that the vehicle would be taken care of, and Mandy was able to get me in the next day AND fixed the issue before close of business. The was amazing, especially since the seller was going overseas in just a couple of days. I've never owned a Ford until now, and it certainly started out on the right foot......Many THANKS to the staff at Apple Ford Lincoln. More

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Wonderful Experience- I Want to Give 6 Stars I just brought a car to Apple Ford's Service Department. The whole experience was wonderful. I didn't buy the car there, yet I felt like family. I just brought a car to Apple Ford's Service Department. The whole experience was wonderful. I didn't buy the car there, yet I felt like family. I worked with Les Ashbury (Service Advisor) and Curtis Ford (Service Manager). The visit was efficient and informative. The appointment was booked ahead of time, I was in and out in 45 minutes with all my questions answered, a problem serviced, and a clean truck. Fabulous! More

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WOW....... We were on our way from Pittsburgh, PA to Ocean City for a family vacation, When our Ford f-150 had a transmission pump blow. We were on our way from Pittsburgh, PA to Ocean City for a family vacation, When our Ford f-150 had a transmission pump blow. More

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