Curtis Ford | Page 7

Polite, Professional and Attentive Having a car just 5 months old means that I was not expecting to be in for service just yet, but here I am! Curtis, Les and their team are remarkable. Having a car just 5 months old means that I was not expecting to be in for service just yet, but here I am! Curtis, Les and their team are remarkable. They did not hesitate to get my car in to be checked out immediately, and though it took 2 days for them to get the issues resolved, they quickly put me in another car and communicated with me constantly on the status. They can't help what goes wrong, but they sure do make sure that the customers have as little concern and inconvenience as possible. I was called first thing in the morning, and kept apprised of what was going on throughout the day. When the realized it would need to be there overnight to await parts, they came to get me, had a courtesy car ready for me, and I walked out the door! The layout is impeccably clean, the staff are quick to help, phone calls are immediately answered, and even their shuttle driver (Calvin) was incredibly professional. Not only will I return to the location for future service, but I will be sure to let my friends know just how respectable this service center is. Thank you guys for everything! More

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Warranty Issues The paint on the hood of my 2013 Explorer was blistering from underneath along the front edge after just 27 months. While I had 39,000 miles and was The paint on the hood of my 2013 Explorer was blistering from underneath along the front edge after just 27 months. While I had 39,000 miles and was out of warranty technically the Service Manager, Mr. Curtis Ford, agreed that this was not normal and sent me for an estimate at Tri State Collision down the road. There I spoke with Janet Barry who explained that this was a problem with the aluminum hood used on this model. The estimate was $1832.64 which included a replacement hood as they were not willing to paint the existing hood. I returned to the service department with the estimate and spoke with Curtis again and he told me that he would contact Ford to see what they would do. The following day I received a call from the service department that Ford was willing to put in $1400.00 towards the repair even though I was technically past the warranty. I scheduled the repair with Tri- State and the work was completed. When I picked up the vehicle not only had Tri-State installed and painted the new hood but actually touched up two chips I had on the front fender at no additional charge. Both Janet and Curtis were excellent to deal with and I really appreciate them going the extra mile for me with Ford. I could not have had these repairs done without their help. I would highly recommend Apple Ford and Tri-State Collision to anyone who asks. I am certainly a customer for life now! More

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awesome service The service manager Curtis was very helpful me today 4/21 I was having a bad morning and he Really helped me out by giving me the correct information The service manager Curtis was very helpful me today 4/21 I was having a bad morning and he Really helped me out by giving me the correct information about a warranty that I had through apple Ford and I left there very pleased with his great customer service you don't get that much anymore thanks again Curtis for all your help. More

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Customer service Apple Ford's service department has excellent customer service overall. Each time I go there to get my car worked on, everyone is wonderful and helpfu Apple Ford's service department has excellent customer service overall. Each time I go there to get my car worked on, everyone is wonderful and helpful. I really do appreciate great customer service. More

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Amazingly fast service on a busy day I took my Ford Five Hundred in for a light change on a Saturday. Instead of making me wait hours to have it done, Curtis Ford took my car, got the li I took my Ford Five Hundred in for a light change on a Saturday. Instead of making me wait hours to have it done, Curtis Ford took my car, got the light changed, and I was out in 7 minutes. Talk about service! Definitely recommend going to Apple Ford! More

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Good Service Dept I purchased my Ford Escape in 2013 as a Certified PreOwned Vehicle, knowing I would have oil changes for life at this dealership. It's about 40 miles I purchased my Ford Escape in 2013 as a Certified PreOwned Vehicle, knowing I would have oil changes for life at this dealership. It's about 40 miles from where I live, so the more in depth maintenance, I may have to take to a more convenient dealer. However, on a recent trip to Apple Ford, there was a miscommunication regarding my appointment, and Curtis Ford, the Service Manager worked with Steve Watts, one of his colleagues to rectify and fix the situation. I was so pleased and felt well taken care of--and received more direction for future visits regarding my oil changes for life. They have a good team at Apple Ford, including the sales force, Stanley Liu, who sold me my Escape. Thank you! More

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Heater Shield On a four hour business trip out of town, i heard a terrible metal on metal sound out of no where. Knowing nothing about trucks, I hurried to the near On a four hour business trip out of town, i heard a terrible metal on metal sound out of no where. Knowing nothing about trucks, I hurried to the nearest Jiffy Lube. After a 2 minute inspection, they returned to me and explained my brake pads had been worn through and my rotors and calipers had gone bad. After explaining to me my bill would be $900, they showed me the brake pads and said " you see how worn down they are?" If I had not just had them replaced I would have for sure just agreed with them and went through with the $900 service. Jiffy Lube explained it was too dangerous to drive the remaining 100 miles to Ford to get this checked out. My intuition told me to take the chance. I drove directly to the Ford dealership with no appointment, with a fear that my truck would stop driving. I pulled into the bay, and a service tech, hopped into my car, we drove about 40ft, and he said I know what it is. 30 seconds later I had another tech under my truck and confirmed it was a problem with the heater shield. He told me he would fix it right on the spot. $3.80 and 5 minutes later, I am on my way with no terrible sounds. All I can say is thank goodness for Apple Ford Lincoln's trustworthy techs and great customer service. I believe the employees I worked with were Curtis and David, but I apologize if I am incorrect. Thank you Curtis and David! More

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Exceedingly Excellent Customer Service I have been a customer of Apple Ford since December 2007, after purchasing my new Ford Escape, through a military program, from them. I have brought t I have been a customer of Apple Ford since December 2007, after purchasing my new Ford Escape, through a military program, from them. I have brought this car in for every scheduled service needed and other times when "something sounded or acted wrong." Kevin Lewis and then Donna Tipton were my service advisors and were so wonderful from a customer service perspective. However, Curtis Ford and Dan Brito have been the people, along with Oliver Fox, who welcome me and go "over and beyond" and are the role models our society should exhibit when it relates to customer service. I would like this review to be shown to the owners or Apple Ford because these employees, and the great care they give towards me, and ensure great service is done on my vehicle, deserve significant recognition. They greet me with a smile and go that "extra mile" to ensure I am a happy customer and because of them....I am ALWAYS HAPPY when I leave APPLE FORD! They are the epitome of a GREAT TEAM! Thank you...Curtis, Dan, and Oliver Fox. More

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APPLE FORD BEATS ALL OTHER FORD DEALERS IN SALES & SERVICE!! I have bought hundreds of cars/trucks for my business and personal use and Apple by far is THE BEST I have come across. Curtis Ford and Jackie Pressm I have bought hundreds of cars/trucks for my business and personal use and Apple by far is THE BEST I have come across. Curtis Ford and Jackie Pressman in service are AWESOME!!!! Sales with James Koser, Scott Rippy and owner Chip Doetsch was VERY accommodating. Wanda Reid was AMAZING in helping me with my after sales appointments. Aftermarket with Teresa Volz was great and NO PRESSURE sales, even thought I bought all the aftermarket stuff. I drive over 1 hour from my house to Apple Ford passing a half a dozen other Ford dealers that I have tried in the past. NOTHING is like Apple Ford and Owner Chip Doetsch!!! Keep up the GREAT work!!!!! More

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Car held hostage On 8/20/14 I dropped my car of for a routine diagnostic for $100. After receiving a repair estimate for over $3000, which included $1100 for new tires On 8/20/14 I dropped my car of for a routine diagnostic for $100. After receiving a repair estimate for over $3000, which included $1100 for new tires and $1050 or brakes, I made arrangements at a much cheaper auto shop because your staff refused to address my original issue until I made these purchases. Later that evening the service manager, Curtis Ford, refused to return my vehicle citing that it was unsafe and because all of the mechanics had left for the day, even though the service center was still open. I then demanded the return of my vehicle and asked if the vehicle was in the same condition it was in when I dropped it off. Mr. Ford refused to answer. Curtis then tried to force me to sign a disclaimer stating that the vehicle was unfit to be driven as a condition to take it home. Mind you, my car is registered in the state of New York and another Ford dealership had inspected the tires and brakes 3 months prior so that I could receive a New York inspection sticker, which states that my vehicle is safe for travel. After refusing to sign the disclaimer because Curtis would not guarantee that my vehicle was being returned in the same condition that it was when it was dropped off, I decided to call the police. I waited in the repair area for over an hour before a captain arrived and secured my keys. This is a criminal offense in the state of Maryland. 2010 Maryland Code CRIMINAL LAW TITLE 7 - THEFT AND RELATED CRIMES Subtitle 2 - Unlawful Use of Goods Section 7-202 - Misappropriation by bailee. § 7-202. Misappropriation by bailee. (a) Prohibited.- A bailee for hire, or a servant, agent, or employee of the bailee, may not willfully appropriate and use, or allow the appropriation and use of, any property that is the subject matter of the bailment without the consent of the owner of that property. (b) Penalty.- A person who violates this section is guilty of a misdemeanor and on conviction is subject to imprisonment not exceeding 6 months or a fine not exceeding $100 or both. More

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