Curtis Jones

I was serviced by Soamy today. It was a perfect customer experience. Soamies customer service was above and beyond. I will definitely be requesting her next time im serviced at thi It was a perfect customer experience. Soamies customer service was above and beyond. I will definitely be requesting her next time im serviced at this dealership. The dealership needs more lovely people like her. Thank you for making my experience pleasurable. More

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First time coming in and I was greeted instantly. Within 5 minutes I was already looking at my receipt as my car was being taken for the Quadruple Deal Oil Change Special. Service is extremely quick Within 5 minutes I was already looking at my receipt as my car was being taken for the Quadruple Deal Oil Change Special. Service is extremely quick and they have plenty of TVs, drinks and snacks to use while waiting. More

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Everyone here is so nice and helpful. Coming to Imperial Toyota for my car services is so convenient. Additionally, their quad oil deal is unbeatable! Curtis Jones, one of the service Adv Coming to Imperial Toyota for my car services is so convenient. Additionally, their quad oil deal is unbeatable! Curtis Jones, one of the service Advisors, was so helpful today. He was so nice and made sure I understood everything. More

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Very prompt, professional and courteous. I'm glad I switched my go to dealership to imperial. I'm glad I switched my go to dealership to imperial. More

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Good customer service Curtis jones helped me out very good and had me satisfied with my services. good and had me satisfied with my services. More

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I would just like to thank Curtis Jones for his help with me today. Outstanding customer service. I need an oil change and he was able to get me taken care of. Looks like a great staff over there to imperial me today. Outstanding customer service. I need an oil change and he was able to get me taken care of. Looks like a great staff over there to imperial Toyota. Thank you again Curtis really appreciate it. More

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I had a great experience working with Curtis from Imperial Toyota! He was incredibly kind, honest and approachable. Curtis really went above and beyond with my car maintenance recommendations - he to Imperial Toyota! He was incredibly kind, honest and approachable. Curtis really went above and beyond with my car maintenance recommendations - he took the time to explain options clearly, provided a rationale for the recommendations so I was aware of what was immediately necessary and what could wait, and was upfront about the cost and time of the services. I really appreciated that he was never pushy and respected my decisions. Because of his professionalism and transparency I will absolutely be reaching out to Curtis for future car needs and highly recommend him to others! More

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The Sales Manager Bob was great to deal with the purchase of my 2025 Toyota Grand Highlander! Very Professional and Very Helpful with the process! Had a good experience with the finance manager as well! of my 2025 Toyota Grand Highlander! Very Professional and Very Helpful with the process! Had a good experience with the finance manager as well! The area that was frustrating was the back office with getting the paperwork to the insurance company in a timely manner! Bob stepped in and took care of it! Thank You Bob! More

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Thank you Mr. Curtis Jones for assisting me today I really appreciated your services professionalism and mannerism it was very much appreciated aswell & happy Curtis Jones for assisting me today I really appreciated your services professionalism and mannerism it was very much appreciated aswell & happy holidays More

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Service Department is an absolute disgrace, Curtis Jones is a liar and can’t be trusted, we have used imperial Toyota Milford since 2022 and everything was fine until this time, we left our car overnight (1 is a liar and can’t be trusted, we have used imperial Toyota Milford since 2022 and everything was fine until this time, we left our car overnight (11/20/25) to get serviced the next day, Curtis called and asked if we would like the 100,000 service, once he said the cost would be $1550 we said no thanks just the oil change please, later that day we got the call the car was all set, so I was going to make the payment over the phone until I heard the total cost, I told the lady on the phone there must be a mix up we just wanted an oil change, she said the manager had left and she would leave a message for him to call tomorrow morning, the next day (11/22/25) we didn’t receive a call so I called them, talked to Curtis who said that I was lying and I approved the work, he said he took his time to go over every service the car needed and that he was told go ahead and do the work, that was not the case, once we heard the total we said no thanks, plus the phone call was only a minute long so his story doesn’t add up. 11/25/25 i got a call from Sean the service manager, he said I was wrong, that snow was coming and I need to come pay my bill, get my car or they will charge me storage, it’s 12/2/25 they still have my car, we have asked for the phone recording to prove what was said but apparently only incoming calls are recorded. Shocked that a dealership would treat customers this way, beware! More

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