Hany Arian

Over 1 month of attempting to correspond with Desiree. Luckily I was able to get in touch with Hany Arian and get some correspondence back, regarding cancelling the extended warranty that was pushed on me Luckily I was able to get in touch with Hany Arian and get some correspondence back, regarding cancelling the extended warranty that was pushed on me by Desiree. The fact that I never got any call back, any email, or any contact back by the person who aggressively pushed all these extended warranties on me. That I tried by calling, emailing, and even going onto DealerRater to get some type of communication back from her... It's abysmal. I wish I could give Negative 5 stars. There's been absolutely zero communication back. And I KNOW that she got my correspondence. Beware. She will fast track and push things on you without you even knowing what's going on. -100 out of 10 score if I could give it. Horrible customer service. She won't even respond after you reach out in every and Any way possible. Bad. Incredibly bad. It seems like I will need to reach out to CNA myself after not hearing back. And I will! What a TERRIBLE experience. Do better. Treat your customers with a modicum of respect. What a shame. More

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I purchased my car through Imperial Toyota. Smooth process. I brought my vehicle in for routine maintenance for an oil change & tire rotation. The staff was very friendly, courteous, personabl Smooth process. I brought my vehicle in for routine maintenance for an oil change & tire rotation. The staff was very friendly, courteous, personable, and professional. The service took less than one hour. When the maintenance was completed, the invoice was explained in full detail and the expense was reasonable. I would highly recommend this dealership to anyone for both sales & maintenance. More

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As someone who works in the automotive space, buying a car was honestly the last thing I felt like doing this month. I have plenty of manufacturer connections on the West Coast, but here in Boston, I real car was honestly the last thing I felt like doing this month. I have plenty of manufacturer connections on the West Coast, but here in Boston, I really didn’t know who to call other than my friend Ernie Boch Jr. Now, considering Ernie uses Ferraris and Lamborghinis as daily drivers, I wasn’t exactly expecting him to become my Toyota referral source. But when I asked him where I could go for a straightforward, professional experience without the usual dealership run-around, his answer was immediate: “Go see Imperial Toyota. They’re awesome.” Boy, was he right. I recently purchased a new Highlander Hybrid from Imperial Toyota, and the experience was exceptional from beginning to end. Imperial is clearly selling a lot of vehicles, but not once during the process did I feel like just another customer. Everyone I worked with took the time to make sure things were handled properly, communicated clearly, and followed through on every detail. Michael Penner, Bob Baillargeon, Doug Prew, and Hany Arian all worked together seamlessly, but I especially want to recognize Doug Prew for truly going above and beyond. Doug’s attention to detail was unmatched. From the first walk-through of the vehicle to patiently explaining all of the technology and features, he made sure I understood everything and felt completely comfortable before leaving the dealership. Nothing ever felt rushed or overly sales-driven. You could tell he genuinely cared about delivering a great experience, not just completing a transaction. Hany Arian also made the financing process smooth, professional, and straightforward, which I really appreciated. What stood out most to me was the consistency and professionalism of the entire team. That usually says a lot about the culture of an organization. The Highlander Hybrid itself has been fantastic, but the experience surrounding the purchase is what really left the lasting impression. My sincere thanks to everyone at Imperial Toyota for making this such a thoughtful, professional, and first-class experience. More

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Fawad was very nice and easy to deal with when I purchased my Corolla. I will use him again for my next Toyota. purchased my Corolla. I will use him again for my next Toyota. More

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Honest, no xx, transparent thru the entire buying process. Bought a new Tundra and have been very happy with the process process. Bought a new Tundra and have been very happy with the process More

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I cannot say enough about the entire team at Imperial Toyota! They helped me with purchasing a CPO 2024 Toyota Corolla LE sedan in November 2025, and made the process so smooth and easy. It was a pleasur Toyota! They helped me with purchasing a CPO 2024 Toyota Corolla LE sedan in November 2025, and made the process so smooth and easy. It was a pleasure doing business with them, and I plan to do so going forwards. More

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The Sales Manager Bob was great to deal with the purchase of my 2025 Toyota Grand Highlander! Very Professional and Very Helpful with the process! Had a good experience with the finance manager as well! of my 2025 Toyota Grand Highlander! Very Professional and Very Helpful with the process! Had a good experience with the finance manager as well! The area that was frustrating was the back office with getting the paperwork to the insurance company in a timely manner! Bob stepped in and took care of it! Thank You Bob! More

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Very friendly and informative made buy a car for the first time fast and simple. first time fast and simple. More

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Imperial Toyota is an outstanding dealership. Getting my new car was fast and simple. Would definitely recommend! Getting my new car was fast and simple. Would definitely recommend! More

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Very helpful! ! Thank you for the car first truck and was very fast with the process ! Thank you for the car first truck and was very fast with the process More

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