Curtis Laws | Page 43

Friendly staff and great information given about vehicle and process of buying car going smooth. Recommend to all my family and friends to come here and process of buying car going smooth. Recommend to all my family and friends to come here More

by CHARNITAW Verified Customer Verified Customer

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THE WORST CAR BUYING EXPERIENCE I HAVE EVER HAD I recently bought a used car at Lou Fusz Kia on Lindburgh. IT WAS THE WORST CAR BUYING EXPERIENCE I HAVE EVER HAD. First of all, we had an appointment I recently bought a used car at Lou Fusz Kia on Lindburgh. IT WAS THE WORST CAR BUYING EXPERIENCE I HAVE EVER HAD. First of all, we had an appointment. When we arrived, you would think that the car would be ready for our appointment, but it was not. The salesman (Curtis) made us wait while he went and retrieved the car, and when he pulled it up, it had months’ worth of dirt and xxxx all over it. I didn't expect it to be freshly washed, but if they knew someone was interested in it, they might have cleaned it up a bit. We then took it for a test drive. As soon as we left the lot, my wife noticed that the gas tank was on E and the gas light was on! Lindburgh is one way where this lot is located as the lanes are separated by a concrete barrier, and we became nervous that we would run out of gas having to drive a mile up the street looking for a place to turn around and another mile to get back to the lot. The inside of the car was also filthy. When we got back to the lot and told the salesman about the empty tank and the dirty state of the car, he smiled and seemed unconcerned. We visited this lot late on a Saturday afternoon after spending all day on car lots looking at cars, intending to purchase a used car for my wife. Unfortunately for me, even though the car was dirty and our experience thus far had been lackluster, my wife fell in love with this car, so I intended to buy it for her. I insisted to the salesman that they not only wash the car, but also detail the inside and fill up the tank and tires as they were all low. We then sat down with the salesman and explained that we had already been pre-approved with our credit union, so all they had to do was contact them to get the information and sell us this car. They tried to do so, but apparently, since it was late on a Saturday, they couldn't get the credit union to send over the pre-approval. This is where our experience with Lou Fusz Kia went from bad to worse. A "sales manager" (Michael) came out of the glass walled room and approached us and asked if we were intent on going with our credit union as he hadn't heard back from them, but insisted he could get us as good or a better rate from any number of other lenders. I insisted that I would rather go with our credit union as we knew them and worked with them many times before. He became aggressive in his speech and his tone became demeaning as he went on to explain to us that our loyalty was understandable, but we were only a number to our credit union and they didn't care about us. He then went on to explain that obtaining pre-approval from our credit union was a stupid thing to do as it gummed up the works for them and made the process take longer. He insisted that the only reason banks/credit unions request that you obtain pre-approval was so that they could earn commission off of the sale. We decided to continue to wait on our credit union, hoping that they would return our approval to the car lot soon so that we could get out of there. At about 4:30, since the lot closed at 5, the "sales manager" returned to talk to us in his rude, belittling and berating sort of way, to tell us that if we wanted to go with our credit union after all, we would have to wait until Monday and come back to complete the sale. As we live nowhere near this car lot, and since I wanted to buy this car for my wife without coming back to this terrible lot, I asked him what kind of rates we could get from another lender. He identified several other lenders that would give us great rates given our credit scores and I chose one with the lowest available rate. We then spent a short time waiting as it was getting close to 5pm and the lot was basically empty at that point, before we were shown into a finance room where we were rushed through the finance process. This lot refused to negotiate on the price of the vehicle, refused to give us options for purchasing a warranty (which I always buy), offering us only one high-priced warranty, and refused to negotiate on the price of the GAP insurance (which I also always buy), so if you are reading this and hoping that this car lot will negotiate with you on the price of anything, you will likely be disappointed. To sum up, this lot was unprepared, unprofessional, unwilling to negotiate, uncomfortable, and unworthy of a second visit. Though we did purchase a vehicle from them, I feel we were mistreated there and drove away feeling ripped-off. I will never set foot on this lot again, let alone buy another car from them. I am told that not all Lou Fusz dealerships are this bad, and that this one is the worst, being located in North St Louis County, but that is not a valid excuse! In all my years of owning cars, this was the worst car buying experience I have ever had! More

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I worked with Curtis laws who was very helpful and patient we Didn’t have to wait very long to be seen we were in and out thanks to him patient we Didn’t have to wait very long to be seen we were in and out thanks to him More

by JUDOSENSEI22 Verified Customer Verified Customer

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Fusz KIA-super Bought 2 KIA s here and love them both. Everyone that I have spoken with have been very nice and very professional. There is no doubt that I would com Bought 2 KIA s here and love them both. Everyone that I have spoken with have been very nice and very professional. There is no doubt that I would come back again. More

by LOREBOB Verified Customer Verified Customer

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Curtis was very helpful and they all worked to make my deal happen. I love my new Stinger and am really happy they made it happen! deal happen. I love my new Stinger and am really happy they made it happen! More

by Haines85 Verified Customer Verified Customer

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I️ had a great experience buying my first car. Curtis was so kind and made sure I️ was able to check all my boxes while staying in my budget and did not pressure me to make any decisions at all. Nicole from so kind and made sure I️ was able to check all my boxes while staying in my budget and did not pressure me to make any decisions at all. Nicole from financing was really awesome as well, super thorough. I️ will be recommending everyone I️ know to Lou Fusz Kia! More

by lizzie.young333 Verified Customer Verified Customer

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It was clean everyone was professional and i came out with a better car than expected im glad i came thanks curtis and the financial team with a better car than expected im glad i came thanks curtis and the financial team More

by marshondag Verified Customer Verified Customer

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New Cars Very good experience. My wife took my car in for an oil change, and talked to the sales manager and by the end of a couple of hours we walked out wit Very good experience. My wife took my car in for an oil change, and talked to the sales manager and by the end of a couple of hours we walked out with 2 Brand new cars. Everyone was professional, and nice to work with. Curtis was great. More

by dhill03 Verified Customer Verified Customer

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Exceptional in every way! Curtis is your man hands down to buy a KIA from. Personable, knowledgeable, seamless easy process. This team rocks! Loving my new KIA Sportage beyond words. to buy a KIA from. Personable, knowledgeable, seamless easy process. This team rocks! Loving my new KIA Sportage beyond words. More

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Curtis from the sales team and Nichole from the finance team were very helpful and accommodating. The management team also offered a very nice deal. They made the decision very easy for me to make. team were very helpful and accommodating. The management team also offered a very nice deal. They made the decision very easy for me to make. More

by benwinchell97 Verified Customer Verified Customer

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