Customer Relations | Page 7

Please to be here with Brian, he is nice guy and a good customer service customer service More

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Always a great experience with my friends at DARCARS. I have been a customer since 2023. I just purchased my 2nd vehicle a few weeks ago from this location a 2025 Toyota RAV4. My friends and family have I have been a customer since 2023. I just purchased my 2nd vehicle a few weeks ago from this location a 2025 Toyota RAV4. My friends and family have also purchased from them. I 100% recommend them. If you searching for a car make sure to ask for Angelo and make sure that Mike my finance manager handles all of your paperwork. More

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I had a great experience at DARCARS Toyota of Baltimore. The staff was friendly, professional, and very helpful throughout the entire process. They took the time to listen to what I needed and made everythi The staff was friendly, professional, and very helpful throughout the entire process. They took the time to listen to what I needed and made everything smooth and stress-free. I truly felt welcomed and supported. I would highly recommend this dealership to anyone looking for excellent customer service. More

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The dealership has a pleasant atmosphere. The location was easy to reach. The staff was accommodating. The location was easy to reach. The staff was accommodating. More

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I had a great experience buying my preowned Honda Civic from Darwin at DARCARS Toyota of Baltimore. From the start, he introduced himself and even sent live pictures and a personalized video of the car, wh from Darwin at DARCARS Toyota of Baltimore. From the start, he introduced himself and even sent live pictures and a personalized video of the car, which really set him apart while I was shopping around. The whole process was smooth and stress-free, and he was super helpful without being pushy. I’ll definitely be recommending Darwin and the dealership to my friends and family! More

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I recently purchased my new 2026 Toyota Grand Highlander, and I wanted to take a moment to recognize the incredible team who made the entire experience seamless from start to finish. My sales representati and I wanted to take a moment to recognize the incredible team who made the entire experience seamless from start to finish. My sales representative, Angelo Rodriguez, was attentive, knowledgeable, and responsive from the very first inquiry. He made the process smooth and stress-free. Michael Hernandez in finance was professional and transparent, clearly explaining all options and ensuring everything was handled efficiently. Gabriel Grullon, the General Sales Manager, was truly awesome. From initial contact to delivery day, he made sure everything exceeded expectations. Thank you all for making this such a positive car-buying experience! More

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Angelo Rodriguez was amazing! !! Thank you what a wonderful store! Also Michael in Finance and Gabriel Grullon were all great! !! Thank you what a wonderful store! Also Michael in Finance and Gabriel Grullon were all great! More

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Antonio helped me with the purchase of my new 2026 Toyota Corolla Hybrid and I am overjoyed of what a pleasure it was to work with him and the team at DARCARS Toyota of Baltimore. Would definitely recommend Corolla Hybrid and I am overjoyed of what a pleasure it was to work with him and the team at DARCARS Toyota of Baltimore. Would definitely recommend to all friends and family! More

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don't buy car from this dealership. they will scam you! they took my $5000 down payment they total payment increased by $5000 pulse interest. this people are professional gangsters. th they will scam you! they took my $5000 down payment they total payment increased by $5000 pulse interest. this people are professional gangsters. they hope you don't find out when they scam you and act all nice when talk to them! please let me know if you know any lawyers who do this case More

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Attention consumers: Stay away from these crooks! !! I had an extremely disappointing experience with Darcar of Baltimore and Darcars of Frederick. Darcars Baltimore sold me a $31000 van that had not !! I had an extremely disappointing experience with Darcar of Baltimore and Darcars of Frederick. Darcars Baltimore sold me a $31000 van that had not been properly inspected and came with multiple pre-existing issues, including a clunking sound that was present from day one. For start/stop yellow in the dash light, I was told by the sales rep that it is normal and nothing to worry about, just to find out that the start/stop battery needs to be replaced. The GM at Baltimore had me visit Darcars Frederick to get that battery replaced, which they did (according to them but the light came back, and I was sent to Darcars Rockville to get the battery replaced. When I took it for repairs, they (Darcars Baltimore) abruptly told the shop (Darcars Frederick) to "cease and desist" after the vehicle had been worked on for three days. After initially advising me to handle the repairs myself, they backed out of addressing the remaining problems once I fixed the start/stop battery. To make matters worse, their communication is abysmal—I sent multiple emails over weeks without any response from the GM of Darcars Baltimore, who initially pretended to be caring and concerned. As someone who manages 27 restaurants across five states and owns multiple businesses, I understand the importance of customer service. Unfortunately, this company has demonstrated a complete lack of professionalism, accountability, and respect for their customers. I wouldn’t recommend them to anyone and will never do business with "Darcars" again. More

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