Customer Service | Page 3

I own 3 different late model Dodge products anll 2019 + and disappointed that my loyalty to the brand doesn't get the same in return. I made a service appt 3 weeks ahead of time and somehow it was 6 days l and disappointed that my loyalty to the brand doesn't get the same in return. I made a service appt 3 weeks ahead of time and somehow it was 6 days later until my new 2023 truck even got looked at. What was the point to having an appt ? Worst part was the multiple times I was told I would get a call back by the end of day with an update and never did. I had to call the next day 3x to ask for an update and no one had answers ..I got, oh the service advisor Kyle is off today .. next time oh the mechanic is off today but it’s pulled onto his bay …next time oh the service manager is out of town on training. I was promised on a Friday (trucks been there 3 days already without being looked at or updated ) that first thing Monday morning it will be looked at and will get a call by the end of day. Guess what …. No call again so I patiently wait until end of day Tuesday for a call .. nothing. Finally I call at the end of the day and of corse no one I have worked with previously was there and someone found the paperwork (on service managers desk that was out of town) and tells me no issue found 🧐 .. ok just pull my truck outside please and I’ll pick it up when I get off work this eve. Just put keys under mat and leave unlocked for me. Guess what .. they locked my keys in the truck so now I get to spend an hour round trip to go get my spare key after already working a 12 hr day. I’ve already had a bad Experience with Andy Mohr .. swore them off .. Dellen is now most likely off the list so I guess it’s Eastgate and if I have problems with them I’ll be selling my 3 dodges and become a GM customer More

by pdraper1975 Verified Customer Verified Customer

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I usually don’t leave reviews but Garry chambers was awesome! I will reccomend to family and friends in the future awesome! I will reccomend to family and friends in the future More

by liz g Verified Customer Verified Customer

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Always a great experience purchasing vehicles here. Excited to see how the new showroom looks. Excited to see how the new showroom looks. More

by aaron.anglemyer Verified Customer Verified Customer

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Dell ‘‘em is the best dealership I have been to in a long time, everybody was so experienced and friendly highly recommend them to everyone time, everybody was so experienced and friendly highly recommend them to everyone More

by mbbangert Verified Customer Verified Customer

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Dellen Automotive Family always goes above and beyond to make the car buying experience top notch. They are knowledgable and do a great job. make the car buying experience top notch. They are knowledgable and do a great job. More

by jpike1 Verified Customer Verified Customer

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I was refered and the GM meet me at the door and all personnel abailabl personnel abailabl More

by mikejarrett3 Verified Customer Verified Customer

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Dylan was absolutely amazing and made the car buying experience a very easy and comfortable time! Answered all of my questions and made sure I left happy and in an amazing and sage vehicle. Thank you De experience a very easy and comfortable time! Answered all of my questions and made sure I left happy and in an amazing and sage vehicle. Thank you Dellen and Dylan for a great experience! More

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Friendly, easy to work with. The experience buying our car was smooth, from beginning to end The experience buying our car was smooth, from beginning to end More

by jsiminski Verified Customer Verified Customer

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Did a good job and solved the issue with my wife’s van. Thank you. Thank you. More

by t_zornes Verified Customer Verified Customer

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Dylan Powers and Courtney Edison at Dellen went above and beyond to find, trade for and deliver the vehicle I desired. They took the time and patience to work with myself and other dealerships to provide th beyond to find, trade for and deliver the vehicle I desired. They took the time and patience to work with myself and other dealerships to provide the best customer service and friendly professionalism. We have been customers with Dellen for many years and this experience was the icing on the cake. Thank you all. More

by jamcm1007 Verified Customer Verified Customer

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