Customer Service
Customer Service at Dellen Chrysler Dodge Jeep RAM

Customer Service | Page 9

Customer Service

Dellen Chrysler Dodge Jeep RAM

2640 West Main Street
Greenfield, IN 46140

4.8
106 Reviews
4.8

106 Reviews

Write a Review

106 Reviews of Customer Service

May 02, 2023

Dealership Rating
Employee Rating

The dealership was clean, organized and the people were friendly. Very nice people to work with More

by marylowery2013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Courtney Edison, Jeff Meadows , Aaron Atkins

May 20, 2023

Dellen Chrysler Dodge Jeep RAM responded

Hello, Thank you so much for taking the time to recognize our great staff. We are happy to learn that you enjoyed our clean organized facilities and that our team was very friendly. I would, however, like to speak with you to address the 2-star rating you have provided and any additional feedback you may have. Please reach out to me at your earliest convenience. Thank you, Gabriel A. Montalvo General Manager Dellen CDJR Gmontalvo@dellen.com 317-462-9982

May 20, 2023

marylowery2013 responded

This must have been an error

April 28, 2023

Dealership Rating
Employee Rating

Do not send these surveys if I must type crap in. Lov dellen hate these xxxxing surveys!!!! More

by johnmangold46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2023

Dellen Chrysler Dodge Jeep RAM responded

Hi John, thank you for your feedback. We are honored to assist you and thank you for your five-star rating. Please don't hesitate to reach out if there is anything else we can do for you at Dellen Chrysler Dodge Jeep Ram.

April 25, 2023

Dealership Rating
Employee Rating

I was overcharged for my oil change. I paid $96 last June, but was charged $148 this time. That is over a 50% increase. Then I noticed I was charged 3 different prices for the oil use More

by rick57chevy
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Chuck Oliver

May 20, 2023

Dellen Chrysler Dodge Jeep RAM responded

Hello, Thank you for sharing your review. Customer satisfaction is important to us and I would appreciate the opportunity to address your feedback regarding our pricing. If you would like, please feel free to reach out to me. Best regards, Gabriel A. Montalvo General Manager Dellen CDJR Gmontalvo@dellen.com 317-462-9982

April 24, 2023

Dealership Rating
Employee Rating

Excellent service and customer service. Technician did a great job. Service was very timely and performed as scheduled. More

by donald.weirich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Elliott

May 20, 2023

Dellen Chrysler Dodge Jeep RAM responded

Thanks for the five-star review, Donald. We are happy to learn the Service Department was able to meet all your needs and expectations promptly. We hope you continue to choose Dellen Chrysler Dodge Jeep Ram for all your automotive needs.

April 19, 2023

Dealership Rating
Employee Rating

They are knowledgeable, professional and always helpful. Wouldn’t go to any other dealer. Thanks. More

by lancerector
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2023

Dellen Chrysler Dodge Jeep RAM responded

Hello, we are so grateful for your amazing 5-star review. It is thrilling to learn that your visit here at Dellen Chrysler Dodge Jeep Ram was professional and helpful, and we appreciate your continued support. Take care.

April 15, 2023

Dealership Rating
Employee Rating

Always courteous and take care if my car. It us 17 yrs old, going forc20 with your help. Thank you!!! More

by jnybjy33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Poppino

May 19, 2023

Dellen Chrysler Dodge Jeep RAM responded

We are happy to see that our team is always courteous and takes great care of your car. We hope to continue to assist you here at Dellen Chrysler Dodge Jeep Ram.

April 12, 2023

Dealership Rating
Employee Rating

I always take my vehicle here & they take very good care of us every time. More

by RHUBERT72@gmai.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Poppino

May 20, 2023

Dellen Chrysler Dodge Jeep RAM responded

We are glad you enjoyed a great experience working with our Service Team at Dellen Chrysler Dodge Jeep Ram. Thank you for your positive review and for trusting us with your vehicle. We are here if you need any further assistance.

April 11, 2023

Dealership Rating
Employee Rating

Fantastic all the way around! Great customer service and very knowledgeable. I’m very proud of our local Dodge dealership! More

by keith0323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Poppino

May 19, 2023

Dellen Chrysler Dodge Jeep RAM responded

Hi Keith. We're glad to see from your perfect review that the friendly staff of Dellen Chrysler Dodge Jeep Ram delivered a great experience. If there's anything further we can do for you, please let us know.

April 07, 2023

Dealership Rating
Employee Rating

Excellent customer service from start to end. Sent pictures and answered all my questions and concerns . A great person and easy to talk to. More

by eddie_gibson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Meadows, Brody Collins , Jarret Rudd

Apr 08, 2023

Dellen Chrysler Dodge Jeep RAM responded

Thank you so much for leaving us this outstanding 5-star review. It makes us pleased to learn that our staff could assist you with all of the questions you had and provide you with exceptional customer service. We hope to work with you again here at Dellen Chrysler Dodge Jeep Ram in the future.

Apr 09, 2023

eddie_gibson responded

Thank you for the great service even after the sale .

April 05, 2023

Dealership Rating
Employee Rating

They are great but it’s frustrating when you make an appointment and others come in after you for the exact same service and they are finished way before you. Two hours for an oil change and tire rotati More

by wendyefda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 06, 2023

Dellen Chrysler Dodge Jeep RAM responded

Hello, Your satisfaction is our top priority here at Dellen Chrysler Dodge Jeep Ram and I would like to discuss the timeliness of your recent service visit. Please reach out to me if you would like to discuss this further. Thank you, Gabriel A. Montalvo General Manager Dellen CDJR Gmontalvo@dellen.com 317-462-9982

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