The dealership was clean, organized and the people were
friendly. Very nice people to work with
friendly. Very nice people to work with
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by marylowery2013
Verified Customer
Verified Customer
May 20, 2023 -
Dellen Chrysler Dodge Jeep RAM responded
Hello,
Thank you so much for taking the time to recognize our great staff. We are happy to learn that you enjoyed our clean organized facilities and that our team was very friendly. I would, however, like to speak with you to address the 2-star rating you have provided and any additional feedback you may have. Please reach out to me at your earliest convenience.
Thank you,
Gabriel A. Montalvo
General Manager
Dellen CDJR
Gmontalvo@dellen.com
317-462-9982
May 20, 2023 -
marylowery2013 responded
This must have been an error
Do not send these surveys if I must type crap in.
Lov dellen hate these xxxxing surveys!!!!
Lov dellen hate these xxxxing surveys!!!!
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by johnmangold46
Verified Customer
Verified Customer
Service Price Transparency
May 20, 2023 -
Dellen Chrysler Dodge Jeep RAM responded
Hi John, thank you for your feedback. We are honored to assist you and thank you for your five-star rating. Please don't hesitate to reach out if there is anything else we can do for you at Dellen Chrysler Dodge Jeep Ram.
I was overcharged for my oil change.
I paid $96 last June, but was charged $148 this time. That is over a 50% increase. Then I noticed I was charged 3 different prices for the oil use
I paid $96 last June, but was charged $148 this time. That is over a 50% increase. Then I noticed I was charged 3 different prices for the oil used: $65.47 for five quarts (13.09 per quart), another quart was $13.35, the seventh quart was $19.91. ???? But the worst thing was I called the service department to inquire, asked for the service manager Chuck Oliver and was told he was across the street and would be back shortly. The person I talked to asked if he could help. I told him what happened. He said he couldn't explain it. So I asked for Chuck Oliver to call me. I was told he would call me back. I never receive a call back from anyone. By the way, Kalo Dodge told me they only charge $120 for similar oil changes.
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by rick57chevy
Verified Customer
Verified Customer
Other Employees Tagged:
Chuck Oliver
May 20, 2023 -
Dellen Chrysler Dodge Jeep RAM responded
Hello,
Thank you for sharing your review. Customer satisfaction is important to us and I would appreciate the opportunity to address your feedback regarding our pricing. If you would like, please feel free to reach out to me.
Best regards,
Gabriel A. Montalvo
General Manager
Dellen CDJR
Gmontalvo@dellen.com
317-462-9982
Excellent service and customer service.
Technician did a great job. Service was very timely and performed as scheduled.
Technician did a great job. Service was very timely and performed as scheduled.
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by donald.weirich
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Daniel Elliott
May 20, 2023 -
Dellen Chrysler Dodge Jeep RAM responded
Thanks for the five-star review, Donald. We are happy to learn the Service Department was able to meet all your needs and expectations promptly. We hope you continue to choose Dellen Chrysler Dodge Jeep Ram for all your automotive needs.
They are knowledgeable, professional and always helpful.
Wouldn’t go to any other dealer. Thanks.
Wouldn’t go to any other dealer. Thanks.
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by lancerector
Verified Customer
Verified Customer
Service Price Transparency
May 19, 2023 -
Dellen Chrysler Dodge Jeep RAM responded
Hello, we are so grateful for your amazing 5-star review. It is thrilling to learn that your visit here at Dellen Chrysler Dodge Jeep Ram was professional and helpful, and we appreciate your continued support. Take care.
Always courteous and take care if my car.
It us 17 yrs old, going forc20 with your help. Thank you!!!
It us 17 yrs old, going forc20 with your help. Thank you!!!
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by jnybjy33
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Andrew Poppino
May 19, 2023 -
Dellen Chrysler Dodge Jeep RAM responded
We are happy to see that our team is always courteous and takes great care of your car. We hope to continue to assist you here at Dellen Chrysler Dodge Jeep Ram.
I always take my vehicle here & they take very good care
of us every time.
of us every time.
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by RHUBERT72@gmai.com
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Andrew Poppino
May 20, 2023 -
Dellen Chrysler Dodge Jeep RAM responded
We are glad you enjoyed a great experience working with our Service Team at Dellen Chrysler Dodge Jeep Ram. Thank you for your positive review and for trusting us with your vehicle. We are here if you need any further assistance.
Fantastic all the way around!
Great customer service and very knowledgeable. I’m very proud of our local Dodge dealership!
Great customer service and very knowledgeable. I’m very proud of our local Dodge dealership!
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by keith0323
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Andrew Poppino
May 19, 2023 -
Dellen Chrysler Dodge Jeep RAM responded
Hi Keith. We're glad to see from your perfect review that the friendly staff of Dellen Chrysler Dodge Jeep Ram delivered a great experience. If there's anything further we can do for you, please let us know.
Excellent customer service from start to end.
Sent pictures and answered all my questions and concerns . A great person and easy to talk to.
Sent pictures and answered all my questions and concerns . A great person and easy to talk to.
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by eddie_gibson
Verified Customer
Verified Customer
Apr 08, 2023 -
Dellen Chrysler Dodge Jeep RAM responded
Thank you so much for leaving us this outstanding 5-star review. It makes us pleased to learn that our staff could assist you with all of the questions you had and provide you with exceptional customer service. We hope to work with you again here at Dellen Chrysler Dodge Jeep Ram in the future.
Apr 09, 2023 -
eddie_gibson responded
Thank you for the great service even after the sale .
They are great but it’s frustrating when you make an
appointment and others come in after you for the exact same service and they are finished way before you. Two hours for an oil change and tire rotati
appointment and others come in after you for the exact same service and they are finished way before you. Two hours for an oil change and tire rotation is crazy when you have an appointment
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by wendyefda
Verified Customer
Verified Customer
Service Price Transparency
Apr 06, 2023 -
Dellen Chrysler Dodge Jeep RAM responded
Hello,
Your satisfaction is our top priority here at Dellen Chrysler Dodge Jeep Ram and I would like to discuss the timeliness of your recent service visit. Please reach out to me if you would like to discuss this further.
Thank you,
Gabriel A. Montalvo
General Manager
Dellen CDJR
Gmontalvo@dellen.com
317-462-9982