"I have been using BMW Rockville for 15 years (purchase..."
I have been using BMW Rockville for 15 years (purchase and servicing) and the new facilities and service are excellent. And it’s very nice to come home with a clean car!
Other Employees Tagged:
"Great service department, from the service manager to the..."
Great service department, from the service manager to the service tech. This was the best experience I've ever had at a dealership.I'm going to be a customer for life.
"Great customer service and vehicle repairs! Service rep..."
Great customer service and vehicle repairs! Service rep was great and easy to work with. Excellent communication and periodic updates on service is refreshing. Great job!!
"Very disappointed in my service. I misinformed so many..."
Very disappointed in my service. I misinformed so many times. My service person was terrible. Went there for a battery problem. Was told I didn’t drive my car enough so they did not replace the battery . . For one I did drive my car for two we are in the COVID 19. The service person Joy was terrible she kept telling me Lies. Will not go back to Bmw service in Rockville. Also will give a review on yelp and Facebook.
"My experience at BMW of Rockville was excellent. D’Angelo..."
My experience at BMW of Rockville was excellent. D’Angelo made the entire process very easy from start to finish. I will definitely have my vehicle serviced here again.
"Great, fast service. Helped me out tremendously during..."
Great, fast service. Helped me out tremendously during the covid-19 crisis with easy pick-up and delivery. Work done in half of a day.
"Car would just die"
D'Angelo was quick to respond to get my car in the shop. He also understood my frustration with my issue and had the car an additional day until they were able to identify and fix the problem.
"Came to purchase ending up leasing BMW 330i 2020"
Roxanne Roch was my salesperson and she was excellent. She went through all options with me and then the sales manager came in and formulated a 3 year lease for my great new car and the terms worked out just right for me. I couldn't recommend her higher. I had a previous BMW from this dealership and the Service Representative-D'Angelo Cates- has been excellent over the years. A real blessing and also a reason to continue.
"Pleasant, efficient, and knowledgeable. He knows my car,..."
Pleasant, efficient, and knowledgeable. He knows my car, and informs me of what needs to be done. I will come back again to see my service manager, Mr. Cates
"OLD CARS WELCOME"
I recently bought an older BMW, I needed to have the essential fluids changed and I wanted it done correctly without worry was the right fluids used. Called the senior advisor D' Angelo Cates if I could bring it in and drop it off, told me to bring it in, the fluids were changed and I was alerted to some serious but small items that needed attention PRONTO. BMW of Rockville, got the parts for a 23 year old car and was fixed in two days.