D'Arcy Hines | Page 9

This was a road side service call due to a dead battery This was a road side service call due to a dead battery after hours. Called the National hot line and was called back by the on call Service Tech in This was a road side service call due to a dead battery after hours. Called the National hot line and was called back by the on call Service Tech in this area within minutes . He was at my location within twenty minutes and shortly after we were on our way. More

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Well done! The service was completed in the time that was quoted. The waiting area was comfortable and they served great coffee! The whole experience was pleasant. quoted. The waiting area was comfortable and they served great coffee! The whole experience was pleasant. More

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Andrea in service always goes over and beyond. The service department is always extremely helpful and so nice to us. They make it a mission to exceed expectations every time! We cant say enough nice t service department is always extremely helpful and so nice to us. They make it a mission to exceed expectations every time! We cant say enough nice things. More

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Smooth and efficient - Service guys D'arcy and Brandon were a combined effort. D'Arcy was on his day off but helped arrange for Brandon to take the ball concerning an interesting electrical issue. I was i were a combined effort. D'Arcy was on his day off but helped arrange for Brandon to take the ball concerning an interesting electrical issue. I was in and out with a loaner within 15 minutes. Would be remiss if I didn't mention sales rep Lynn Whitty who also was off but helped get the loaner lined up quickly. More

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D'Arcy HInes was my service rep. He was very helpful. D'Arcy HInes was my service rep. He was very attentive and communicative. Service was quick and on time and the loaner car was extremely helpful. D'Arcy HInes was my service rep. He was very attentive and communicative. Service was quick and on time and the loaner car was extremely helpful. More

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Attention to Detail I recently brought a vehicle in for tires. D'Arcy (my service advisor) took care of everything as expected but what wasn't expected was the overall ve I recently brought a vehicle in for tires. D'Arcy (my service advisor) took care of everything as expected but what wasn't expected was the overall vehicle inspection that my vehicle received. Although not part of the scope of work all fluids, lights etc... were thoroughly examined to make sure my vehicle was operating a peak efficiency. D'Arcy noticed a cracked taillight lens and some scratches (probably the result of a parking lot incident) that I knew nothing about. The lens was replaced and D'Arcy had one of the guys in the body shop buff out the scratches for me. Thank you D"Arcy for going above and beyond! More

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Always a pleasure working with D Arcy Hines and everybody at Mercedes Benz of Baton Rouge. They really know how to take care of the customers and the vehicles they represent thx! at Mercedes Benz of Baton Rouge. They really know how to take care of the customers and the vehicles they represent thx! More

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D’Arcy Hines—Thanks for going the extra mile(s)!! I appreciate the excellent service and attention provided. Appreciate MBOBR! Loaner SUV was awesome too! appreciate the excellent service and attention provided. Appreciate MBOBR! Loaner SUV was awesome too! More

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Service Visit The service visit was easy because of the helpful people in the Service Department. Our Service advisor was D'Arcy and also helping were Victoria and The service visit was easy because of the helpful people in the Service Department. Our Service advisor was D'Arcy and also helping were Victoria and Lydia. They made sure that the work was done in a timely fashion and was correct. All of the three mentioned were great and others in the department were very attentive by making sure we had been helped. More

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Always the best ! The level of service we receive at Mercedes of Baton Rouge can’t be beat . D’Arcy Hines has taken superb care of our cars for several years. The level of service we receive at Mercedes of Baton Rouge can’t be beat . D’Arcy Hines has taken superb care of our cars for several years. More

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