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Dakota Burns
Dakota Burns | Page 2
Service Advisor
Frisco Chrysler Dodge Jeep Ram
9640 Texas 121
Frisco, TX 75035
95 Reviews
Dealership Experience
1 yr
95 Reviews
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95 Reviews of Dakota Burns
Verified Customer
June 04, 2026
Dakota is the first service advisor to resolve my issue in THREE years. Despite some set backs out of his control, (parts ordering the wrong part) he was prompt, flexible, and very helpful. in THREE years. Despite some set backs out of his control, (parts ordering the wrong part) he was prompt, flexible, and very helpful. More
by MARIABELENGNZ3
Other Employees Tagged: Dakota Burns
May 20, 2026
They told us our battery tested low and we needed a new one. We went elsewhere and had it tested 3 times and everyone said there was nothing wrong with it. Might need to check your battery testing equipmen one. We went elsewhere and had it tested 3 times and everyone said there was nothing wrong with it. Might need to check your battery testing equipment. More
by VCERVANTEZ
May 16, 2026
This is my dealership of choice. After purchasing the grand wagoneer, however, consistency with service is an issue. This visit. What's pleasant and the advisor I'm very helpful. After purchasing the grand wagoneer, however, consistency with service is an issue. This visit. What's pleasant and the advisor I'm very helpful. More
by jonesdanaet
Other Employees Tagged: Daphne Benedict
May 08, 2026
Open communication, helpful, patient, non-pressure. It was a great experience Got me checked in before my appointment time which allowed me to get to work on time It was a great experience Got me checked in before my appointment time which allowed me to get to work on time More
by jw3516
Other Employees Tagged: Dakota Burns
May 03, 2026
During my first visit several weeks ago, the person I spoke with didn’t seem interested in taking on the work. I was told that parts were taking weeks to arrive and was advised to try a transmission shop spoke with didn’t seem interested in taking on the work. I was told that parts were taking weeks to arrive and was advised to try a transmission shop instead. That left me unsure about moving forward. When I called back a few weeks later, I scheduled an appointment for an engine tick and an airbag light. I was told the airbag part was discontinued, and I was given quotes for other items related to the ticking noise and some oil leaks. However, the online status tracker never updated beyond “parts ordered,” and the pricing shown there didn’t match what I was told. I later received a call from Dakota saying the vehicle was ready on Friday, but the app still showed “parts ordered” and listed incorrect pricing. That added to the confusion. I also have questions about some of the recommended services. For example, the power steering fluid was flagged, but I had recently changed it and it appeared clean. The brake fluid had been flushed during my last brake service, and I replaced the radiator and coolant a few years ago, yet those items were also marked for service. Additionally, I had asked about options for addressing the transmission but never received any guidance. I also responded “yes” to a text asking if I wanted a quote based on the value of my truck, but I never received a follow-up on that either. I still have the engine tick $2600 later. More
by TXRLOLDHAM
Other Employees Tagged: Corey Brayton, Lyon Alizna
April 29, 2026
Dakota was of great help and the dealership does ensure that I am taken care of every single time I go for a service. that I am taken care of every single time I go for a service. More
by sid.chopra.1986
Other Employees Tagged: Davis Pham
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