Dakota Rogers | Page 2

I took my 4Runner in to get something fixed back in November of 2022 Then December my third rip in, I dropped it off and they had it for a week and still didn’t fix the issue I originally took it in fo November of 2022 Then December my third rip in, I dropped it off and they had it for a week and still didn’t fix the issue I originally took it in for. This is now a month after I first contacted them about my issue and I was told they were going to do some research and and get back to me in the next 2 weeks. No one has ever contacted me since, but than I did get a questionnaire about my service on January 27th, I did NOT have anything done. I have not and will not return to Bob Rohrman for any service again. The service manager told me she is always there anytime, but never takes my calls nor returns them, she has someone else do it. Most of the service writers were great, but with a service manager that doesn’t backup her word and take care of the customer will allow her attitude to bleed into the others and take everyone down. She needs to “lead by example” and not “do as I say not as I do” attitude. I had said something to the financial department and one of the sales guys, but I guess it was a waste of time. This is not the first time I have said anything nor will it be my last, the surrounding dealerships are aware as well from Lafayette dealerships said something to me, so they had already been told as well as Muncie, Kokomo, Noblesville, Fort Wayne to Ann Arbor Michigan. If I am there you can guarantee I will say something. Poor Service 👎🏻 More

by abeattie1964 Verified Customer Verified Customer

Report | Print

They were ready for us when we got there for the appointment car was what it was advertised to be we are very happy with the purchase appointment car was what it was advertised to be we are very happy with the purchase More

by Camero 15 Verified Customer Verified Customer

Report | Print

They are really nice people I like the way they treat and help and try to do their best to make you feel comfortable , but they don’t have the title for when they said that’s bas and help and try to do their best to make you feel comfortable , but they don’t have the title for when they said that’s bas More

by luceromarquez56 Verified Customer Verified Customer

Report | Print

The dealers were very helpful in assisting me in the purchase of this vehicle. Thank you :) purchase of this vehicle. Thank you :) More

by bwholt35 Verified Customer Verified Customer

Report | Print

Very eager and willing to take the time to make sure you are getting the car you want. They go above and beyond to try and get you the very best deal. Friendly and courteous. This is my second vehicle purch are getting the car you want. They go above and beyond to try and get you the very best deal. Friendly and courteous. This is my second vehicle purchase from them and I will always come back! More

by matthewdulin73 Verified Customer Verified Customer

Report | Print

They are always friendly and accommodating at Bob Rohrman Toyota. My last visit was also super quick! Toyota. My last visit was also super quick! More

by EVAZQUEZ0 Verified Customer Verified Customer

Report | Print

After purchasing vehicle I noticed windshield was cracked and chipped and they refused to replace it Definitely not happy and chipped and they refused to replace it Definitely not happy More

by Val.mahan98 Verified Customer Verified Customer

Report | Print

I have always been greeted with a smile. Service is always quick and efficient in a timely manner. Service is always quick and efficient in a timely manner. More

by huffkathrynKathy Verified Customer Verified Customer

Report | Print

The dealership treated ne more than fair on my trade in and follow up warranty work. and follow up warranty work. More

Report | Print

Es un diler muy amigable y lo mejor esque tienen muchos vehículos nuevos y bonitos vehículos nuevos y bonitos More

Report | Print