Dalton Baker | Page 5

Just wanted to share that Honda Winward made my purchase of a new 2023 Civic Hatchback Sport a truly memorable experience. My salesman Robert Hennessy went above and beyond to ensure I knew everything abou of a new 2023 Civic Hatchback Sport a truly memorable experience. My salesman Robert Hennessy went above and beyond to ensure I knew everything about the car from safety features to the audio system. He never put any pressure on me to purchase because as you know new car inventory is very limited at the moment. The sales manager Craig Hersh had a warm and pleasing demeanor and didn’t give me too much of an hassle with the purchase price negotiation. Given the limited inventory situation I was shocked when they agreed to meet me half way on my offer price. I saved a few thousand dollars and I know that is extremely rare nowadays. Also the finance manager Sabrina Dela Rama was so patient and kind with me since I wanted to see lease options via financing. See shared every detail and I was very impressed with her in depth knowledge of leases. Also she didn’t push me to buy any extra care plans but I did add some dealer accessories I was thinking about adding like the side body moldings, etc. After only a few hours I was off in my new car feeling well taken care of. I returned a few days later to pickup some accessories from the parts department and I was treated like a VIP by the Sales Manager Craig Hersh who personally took care of me since my salesman was with another client. He walked me around the dealership and introduced me to the General Sales Manager Mel Ramos who gave me a warm handshake and a congratulations on my new car purchase. He then took me to the service/parts department where I was introduced to Dalton Baker their Director of Operations who helped me get my accessories. After I got my accessories Craig even helped me install the new items in my car which I would never expect a manager to do and I was floored at this point. I can truly say that everyone I interacted with, Robert, Craig, Sabrina, Mel and Dalton, were professionals at the highest level. Thank you everyone at Honda Winward for an unforgettable experience. I will definitely be back again. More

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Great communication and a degree of flexibility that was appreciated. Good customer service. No hesitation to go back for other maintenance work. appreciated. Good customer service. No hesitation to go back for other maintenance work. More

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Service department is the best. Always going the extra mile for me. Never let Dalton retire 😊 Always going the extra mile for me. Never let Dalton retire 😊 More

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They were able to fit me in for a safety check and service with only a two day’s notice. They were professional, courteous and completed the job on time. service with only a two day’s notice. They were professional, courteous and completed the job on time. More

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Service manager Dalton and service agent Justin gave excellent customer service. I highly recommend Honda Windward! excellent customer service. I highly recommend Honda Windward! More

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Service center and service was awesome. Everyone very courteous and focused on my car needs Everyone very courteous and focused on my car needs More

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This dealership just adds to the known industry's dishonest practices. They run schemes between the service and body shop divisions and do not stand behind their work, even when it is defective! Larr dishonest practices. They run schemes between the service and body shop divisions and do not stand behind their work, even when it is defective! Larry at the body shop is extremely unethical and the dealership backs bad business practices! Do not go here for body work at either location! More

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Honda Windward provides excellent customer service, whether on the phone, or in person. They care about getting things right. whether on the phone, or in person. They care about getting things right. More

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Organized, caring, efficient, staff. Get in and get out quickly. Has an excellent shuttle service with very pleasant driver. Office clerks and staff also excellent and explain work and c Get in and get out quickly. Has an excellent shuttle service with very pleasant driver. Office clerks and staff also excellent and explain work and charges very well. More

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Fleet operations manager and staff are efficient, kind and the job is always well dine and the job is always well dine More

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