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Dalton Ellis
Dalton Ellis at Newton Chevrolet of Russellville

Dalton Ellis | Page 8

Service Advisor

Newton Chevrolet of Russellville

452 Hopkinsville Road
Russellville, KY 42276

Contact Me
5.0
86 Reviews

Dealership Experience

3 yrs, 6 mos

Industry Experience

6 yrs, 10 mos

Languages Spoken

English English

5.0

86 Reviews

Write a Review

86 Reviews of Dalton Ellis

April 14, 2023

Dealership Rating
Employee Rating

Curtious got me next day after called high on parts. Need to upgrade waiting room with chairs u can get out of and more channels to watch other than just one More

by rvhowell02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kaity McCollum, Michelle Thomas

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Apr 16, 2023

Newton Chevrolet of Russellville responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 11, 2023

Dealership Rating
Employee Rating

I did not like them a bit they charged me $744 for service that they couldn't even fix it and it was only $3 part was all it needed when I got to another dealership More

by jim.hulcy16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 14, 2023

Newton Chevrolet of Russellville responded

Hi Jim, Thank you for taking the time to share your feedback with us. We are sorry that you experienced some miscommunication in our service department during your recent visit. I understand that you were traveling through town when you visited us, and had several aftermarket products on your vehicle, which were making it difficult for communication to your transmission. We worked with the tools we have to try and diagnose the issue, but it can be tricky to do so when aftermarket products are involved. We charge diagnostic fees even when we can't get to the bottom of an issue, so that we take care of our employees and their time in the shop. We are glad that you got your issue solved at another dealership, and we wish you all the best! Sincerely, Katie R.

Apr 19, 2023

jim.hulcy16 responded

the aftermarket parts you said i had nothing to do with problem. your serviceman did not have the knowledge to fix the problem.NO sevice shop would charge for a job they could not fix. i will pay the diagnostice fee. I HAVE TO WORK TO TO FEED MY FAMLEY AND PAY BILLS .....

April 10, 2023

Dealership Rating
Employee Rating

Great service - everyone was very friendly and professional- nice to have a local place to take mt truck More

by mcwprofab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kaity McCollum

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Apr 11, 2023

Newton Chevrolet of Russellville responded

Thanks for sharing your thoughts about your experience with Newton Chevrolet of Russellville. We appreciate your business and hope to see you again soon!

April 02, 2023

Dealership Rating
Employee Rating

Fast and friendly service every single time that we are in there. Service process was amazing More

by Brownblaze20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kaity McCollum

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Apr 03, 2023

Newton Chevrolet of Russellville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Newton Chevrolet of Russellville, we look forward to having you as a valued customer for many years to come!

April 02, 2023

Dealership Rating
Employee Rating

Service staff was great. Did not hesitate to loan me a vehicle when my truck service was taking longer than estimated. More

by jonathanrich1097
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kaity McCollum, Nick Skaggs

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Apr 03, 2023

Newton Chevrolet of Russellville responded

Thanks for sharing about your experience with Newton Chevrolet of Russellville. We appreciate your business, Jonathan, and hope to see you again soon!

April 01, 2023

Dealership Rating
Employee Rating

They are always so helpful and friendly when I go In for service appointments. Definitely recommended them! More

by Chrisericadriskill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kaity McCollum

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Apr 03, 2023

Newton Chevrolet of Russellville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 24, 2023

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Employee Rating

Best customer service! Really polite workers. Good prices, good work. Best in the area. Highly recommend More

by Smunarak245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kaity McCollum, Nick Skaggs

Report | Print
Mar 27, 2023

Newton Chevrolet of Russellville responded

Thanks for sharing your thoughts about your experience with Newton Chevrolet of Russellville. We appreciate your business and hope to see you again soon!

March 21, 2023

Dealership Rating
Employee Rating

The appointment went well. In less time than I thought it would. Good job Newton More

by rsbyrns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephen Keenan , Kaity McCollum

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Mar 21, 2023

Newton Chevrolet of Russellville responded

Thank you for choosing Newton Chevrolet of Russellville. Your feedback and rating mean a lot to us. We're glad Stephen, Dalton, and Kaity were able to help, and we hope to see you again!

March 20, 2023

Dealership Rating
Employee Rating

It’s the best place in Russellville to get your car worked on that what you know it’s gonna be fixed right More

by I don’t care
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steven Weir , Kaity McCollum, Nick Skaggs

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Mar 21, 2023

Newton Chevrolet of Russellville responded

Thank you for your business and this review. We're happy to hear Steven, Dalto, and Kaity were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 20, 2023

Dealership Rating
Employee Rating

Lots of issues every time I go there one thing after another on several different visit More

by Watson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kaity McCollum, Nick Skaggs

Report | Print
Mar 21, 2023

Newton Chevrolet of Russellville responded

Hi there, Thank you for taking the time to share your feedback. We are sorry to hear that you are unhappy, and we would like to help make this right for you! Unfortunately, DealerRater does not give us your information, so at your earliest convenience, can you send an email to katie@newtonmotorgroup.com with your full name and contact information, so that our managers can reach out to you? Thank you so much. We hope to hear from you soon! Sincerely, Katie R.

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