Dalton Jarvey
Dalton Jarvey at Russ Darrow Direct

Dalton Jarvey

Business Manager

Russ Darrow Direct

988 South Green Bay Road
Neenah, WI 54956

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4.5
12 Reviews

Dealership Experience

2 yrs, 1 mo

4.5

12 Reviews

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12 Reviews of Dalton Jarvey

February 23, 2026

Dealership Rating
Employee Rating

ALL LIES - VERY MISLEADING AND NOT WILLING TO WORK WITH US. NEVER BUY FROM THERE AGAIN. ALSO HAD THE TRUCK 2 DAYS WANTED TO RETURN AND TAKE OURS BACK AND NO WAY WAS THAT GUNNA HAPPEN. A BIG JOKE More

by LISA.MUCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 23, 2026

Russ Darrow Direct responded

We strongly disagree with this characterization of your experience. There were no lies involved, and nothing was misrepresented during your purchase. All terms, pricing, and vehicle details were disclosed prior to signing. Once paperwork is completed and the transaction is funded, ownership transfers — we do not offer a “two-day return” or exchange policy unless explicitly stated in writing beforehand. When you contacted us about wanting to unwind the deal after two days, we explained our policy clearly and respectfully. While we understand buyer’s remorse can happen, that does not make the process misleading or dishonest. If there is a specific, factual concern you would like addressed, we are open to discussing it directly. Broad accusations, however, do not reflect what occurred.

October 19, 2025

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Took 2 months and replaced a bad tranny with a used one. They sold me a extended warrantee for $4000 that refused to cover it. More

by THESHINERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Meacham, Rachel Engel, Pao Yang, Isaiah Maki , Hector was a great salesman

Oct 21, 2025

Russ Darrow Direct responded

We truly understand your frustration and appreciate your patience throughout this process. Although the extended service contract did not approve coverage, we went ahead and replaced your 150,000-mile transmission with a lower-mileage used unit at no cost to you. Our goal was to make sure you were taken care of and your vehicle was back on the road as quickly as possible.

Oct 21, 2025

Russ Darrow Direct responded

We truly understand your frustration and appreciate your patience throughout this process. Although the extended service contract did not approve coverage, we went ahead and replaced your 150,000-mile transmission with a lower-mileage used unit at no cost to you. Our goal was to make sure you were taken care of and your vehicle was back on the road as quickly as possible.

July 11, 2025

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Great overall experience. Sales and Manager were both professional and easy to talk with. They were able to answer all my questions. Would recommend and return. More

by BRADLEYBOCKIN
Recommend Dealer
Yes

Other Employees Tagged: Austin Macy

Jul 11, 2025

Russ Darrow Direct responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

June 29, 2025

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Very helpful, very respectful, understanding , and willing to work with me with the bank of my cheese More

by Sgtsmallchange
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Maki

Jun 29, 2025

Russ Darrow Direct responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com

May 18, 2025

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I had a good overall experience with Russ Darrow. This was my first time buying from them. I worked with Hector on the sale and his knowledge of the vehicle and customer focus great! I enjoyed the More

by DONJUNGWIRTH
Recommend Dealer
Yes

Other Employees Tagged: Hector Diaz Rios

May 18, 2025

Russ Darrow Direct responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Meacham mike.meacham@russdarrow.com

May 06, 2025

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Very pleasant to work with and very informative I would come back again and refer my friends and family! More

by AUSTIN.MACY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Meacham, Pao Yang

May 06, 2025

Russ Darrow Direct responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com

March 23, 2025

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Sam was a great salesperson to deal with, And the manager Dalton was great also. Great experience. More

by BRIGUYISHERE2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Burrell

Mar 25, 2025

Russ Darrow Direct responded

It's fantastic to hear that Sam provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

March 10, 2025

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Employee Rating

They were great when I had questions about my new car and let me bring it in and asked them. More

by SABAMA1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Engel , Samantha Burrell

Mar 11, 2025

Russ Darrow Direct responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com

February 09, 2025

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Employee Rating

The only reason I give it a 3 stars, it is because the sales people were friendly. Other than that I had problem with my car right away. I had to be back and forth for 1 month of taking my car to dealersh More

by LALAINE_DARLENE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Isaiah Maki , Joe Hawley

Feb 13, 2025

Russ Darrow Direct responded

Darlene, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mike Meacham mike.meacham@russdarrow.com

Feb 13, 2025

Russ Darrow Direct responded

Darlene, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mike Meacham mike.meacham@russdarrow.com

February 09, 2025

Dealership Rating
Employee Rating

Excellent communication, prompt great customer service very thorough i like the video that follows the service More

by TAMMERS74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Meacham, Rachel Engel, Brennan Wendt, Isaiah Maki , Cecilia Martinez, William Pierce

Feb 10, 2025

Russ Darrow Direct responded

Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

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