Damien Chin | Page 3

Great experience at Grand Subaru We had a very positive experience buying our new Forester. Kiril answered all our questions and the entire buying process was smooth and easy from the We had a very positive experience buying our new Forester. Kiril answered all our questions and the entire buying process was smooth and easy from the test drive to driving off the lot. More

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EXCEPTIONAL EXPERIENCE Sharlene's one tough cookie, and clearly she's read a book or two about negotiations. In the same vein however, she was super pleasant, professional a Sharlene's one tough cookie, and clearly she's read a book or two about negotiations. In the same vein however, she was super pleasant, professional and surprisingly transparent(something that's rare in her industry). From the initial phone call Sharlene was a straight shooter with me . She justified her pricing and when I got to the dealership she proceeded to break down her pricing to me in a way I haven't seen before.Everyone at the dealership was courteous. In the end I think I got not just a great deal but great Value for my money. FYI Sharlene, One more minute and I would have paid the additional one thousand. Lol. Keep doing what you're doing. People will see value in great service. More

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Great overall experience from sales to management and finance as well. Everyone there was willing to go the extra mile, especially Mike, to get me leaving in my dream car. from sales to management and finance as well. Everyone there was willing to go the extra mile, especially Mike, to get me leaving in my dream car. More

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Awesome Experience I've had experience with all kinds of dealerships in the past. Grand Subaru is not the stereotypical "Stealership". I was more than impressed. Thes I've had experience with all kinds of dealerships in the past. Grand Subaru is not the stereotypical "Stealership". I was more than impressed. These guys and gals are fantastic and really have customer service and satisfaction as their number one priority. Seriously! Go there, relax, take a test drive, try some of their delicious coffee, and prepare to be amazed at how undealership-like they really are. More

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Best dealership This dealership has by far the most outstanding customer service my fiance and I have ever experienced. We have purchased 2 vehicles from them in the This dealership has by far the most outstanding customer service my fiance and I have ever experienced. We have purchased 2 vehicles from them in the last 2 years. With my WRX I had purchased the Zurich interior warranty. Was told they cover punctures. Had a puncture in the back seat, took it to Libertyville and they said they couldn't do anything about it. Took it back to Grand, Zurich said they don't cover that, so the dealership took it upon themselves to take care of this. I can't even explain how pleased we are with them. I live in Antioch (50+ miles away) and have a Subaru dealership right in Kenosha (15 miles away) and I took my WRX there just for a recall and an oil change and they damaged my front bumper. Then tried to cover it up (HORRIBLY, the paint doesn't even match) and lie about it, stating that they thought that's what they were fixing. Then claimed they lost the intake paperwork stating condition of vehicle and what was to be done. They refused to take responsibility and fix it which we were told my Subaru of American while not acceptable (Subaru of America did compensate us a little bit after speaking with the dealership themselves) they were not obligated to fix it. So needless to say, Grand went way above to make right on a company (Zurich) they don't even have obligation towards. They're amazing and have my business for life. I'm also suprised at the experiences with some of the sales reps. We bought both of ours from Sandy Cuttone, and she is the most honest and easy sales rep we have ever worked with. I highly recommend her! If it wasn't for her and Damien we likley would have not gotten this issue resolved. Over 2 years later and they're not on only remembered us but remembered what we thought we purchased. You guys are great! More

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Only good when buying Mark was courteous and informative about the car, took me through a variety of terrain for testing the car as I requested to judge the car's behaviour Mark was courteous and informative about the car, took me through a variety of terrain for testing the car as I requested to judge the car's behaviour. Grand subaru were able to take care of finances and also get me a good deal on loan APRs. I would highly suggest this dealer also for the stock they carry compared to other subaru dealers espcecially for WRXs and STIs. I came from Detroit, MI just so I found the car I wanted. (Edit) The sales guys are only out for their sale and it's difficult to even reach out to them over phone or email. Doesn't get back to voicemail either. They are delaying sending a cheque to my address after I sold my car. It's been 4 months and still waiting. More

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