Damien Chin | Page 2

I am very pleased with my experience of purchasing an Outback with Joe Lewicki at Grand Subaru. He is honest and real; something nice to see in an automobile salesman. He helped me get the exact auto and Outback with Joe Lewicki at Grand Subaru. He is honest and real; something nice to see in an automobile salesman. He helped me get the exact auto and extras I wanted plus worked hard to get me the best price. Everyone at Grand Subaru was professional , courteous, and very helpful. I highly recommend both Joe Lewicki and Grand Subaru. More

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What a very pleasant car buying experience!!!! We were introduced to Joe Lewicki as our Salesman who really made us feel comfortable at the showroom and as the saying goes, "first impressions is al We were introduced to Joe Lewicki as our Salesman who really made us feel comfortable at the showroom and as the saying goes, "first impressions is always last the one". I must say that this was the most pleasant car buying experience ever. Joe was very informative and knowledgeable from start until the final settlement. More

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Great Experience with Grand Subaru I worked with Joe Lewicki to find the perfect car for my needs. He was outstanding to work with! He is knowledgeable, friendly, patient, not pushy, a I worked with Joe Lewicki to find the perfect car for my needs. He was outstanding to work with! He is knowledgeable, friendly, patient, not pushy, and extremely responsive. I could not ask for a better experience. Will definitely recommend this dealer to everyone. More

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We go there again very nice dealership had a small issue when I got home with the car sent an email out to the finance guy he contacted me with the used car sales guy and I brought in for service and they f when I got home with the car sent an email out to the finance guy he contacted me with the used car sales guy and I brought in for service and they fixed it to replace the belt free of charge because there was no warranty on the car so thank you very much More

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Best car with and from the best people We are in the process of purchasing our 4th Subaru vehicle from Grand. Over 50 years of driving and buying I find no experience better. Period. Nealy We are in the process of purchasing our 4th Subaru vehicle from Grand. Over 50 years of driving and buying I find no experience better. Period. Nealy is a clone of Sandy Cuttone. You can't get better people than that. How lucky can you get. All of our vehicles were upgrades with NO problems. More

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I had nothing but a wonderful experience during the purchase of my new car. Everyone was friendly informative and professional. I would recommend this dealer to everyone purchase of my new car. Everyone was friendly informative and professional. I would recommend this dealer to everyone More

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Afiza was a tremendous help in purchasing my first Subaru! Her knowledge and expertise was very much appreciated! The whole Subaru family is amazing! Highly recommend this dealership! Subaru! Her knowledge and expertise was very much appreciated! The whole Subaru family is amazing! Highly recommend this dealership! More

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Sterotypical Shady Dealership I wish I could rate this dealer less than 1 star for how terrible my experience with them has been. This dealership is an absolute joke. My husband an I wish I could rate this dealer less than 1 star for how terrible my experience with them has been. This dealership is an absolute joke. My husband and I worked (I use that term loosely since he never seemed to be at work) with a salesman named Will in the out of state purchase of a vehicle. First off, we found out too late that he had no idea what he was doing and blatantly lied on several occasions regarding our purchase. We were looking at several vehicles and potentially having them shipped to our location and at first, things seemed to be moving smoothly. He agreed to an “out the door” price match the vehicle at Grand Subaru for a similar vehicle to persuade us into purchasing from him over another dealer and get everything processed for us as quickly as possible since we were without a vehicle. Sounds great, right? WRONG! It took almost a month of constantly calling the dealership, waiting for paperwork that they never sent out on time, never getting a call back from Will or anyone else in the company, and being sent to the back of the line for help over newer in-store customers, to finally figure out what was going on with the purchase. When we finally heard from someone in upper managerment, we thought the worst was behind us. The vehicle was shipped out (finally) and we were pleased with the actual vehicle....knowing that we would never have to deal with this circus of a dealership again. Flash forward 3 weeks, I reach out to management that we still haven’t received the tags or registration for the vehicle. He did some research and told me that due to a shipping issue, I needed to go to our local UPS store to pick up the package. No problem. I get the package, and there’s no tags?! We were shipped a package with instructions to go to the DMV to register the vehicle ourselves and they even included the previous owner’s title (including the owners name and address). Also, we were then told that Sales Tax for the vehicle was not included because we were out of state....even though this was never mentioned and the original salesman Will included this in the price when he so nicely price matched “out the door” for the competitor’s vehicle. We were purposefully lied to so that we would purchase from this dealer instead of getting the same vehicle at another dealership. In all of our multiple issues and conversations with various managers NO ONE ever stated that there would be an issue with their dealership lumping the sales tax into the amount we financed this vehicle for. We finally got ahold of the GSM Brian and he was confrontational and seemed very unwilling to do even listen to the issue his salesman’s negligence created. So now we have a vehicle that we paid MORE for than the original listing that supposedly didn’t include any taxes and that we now have to take more time off work to go to the DMV to pay MORE money?? Ridiculous. At no point did anyone (and we spoke to several people regarding this issue) mention that the sales tax or registration fees would not be included by their dealership in the financing amount. Bottom line? This dealership is an absolute joke and will lie and scam you out of every dollar they can. More

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Best of the beat I had an outstanding experience working with this dealership and Jen Zglobicki in particular. She is knowledgeable, experienced, very enjoyabale to I had an outstanding experience working with this dealership and Jen Zglobicki in particular. She is knowledgeable, experienced, very enjoyabale to work with and I highly recommend her and Grand Subaru. The entire team was just the best of the best. Give Jen a call and don’t buy elsewhere until you call Jen to check with her first. Simple and clean negotiation and overall a 5 star experience. I can understand why they are the largest dealer in the Midwest. More

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A Fun Time Everybody I dealt with was friendly and encouraging. All of my questions were easily answered and I had a great time talking to everybody. These guys Everybody I dealt with was friendly and encouraging. All of my questions were easily answered and I had a great time talking to everybody. These guys were extremely busy while I was there, and it was obvious that they were so busy because of how hard they worked and how much attention they gave everybody that came through the door. If I needed another car I would go straight back. More

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