Dan Barber | Page 8

YOUR SERVICE MANAGER WAS EXTREMELY COURTEOUS AND PROFESSIONAL, AS WELL AS YOUR SERVICE ADVISOR. VERY PROFESSIONAL AND WORK WAS DONE RIGHT THIS TIME. I WAS VERY PLEASED. PROFESSIONAL, AS WELL AS YOUR SERVICE ADVISOR. VERY PROFESSIONAL AND WORK WAS DONE RIGHT THIS TIME. I WAS VERY PLEASED. More

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The overall experience with this dealership is excellent. I went into the deal with the thought in mind to end up with something that appears fair to me and the dealership. The dealership had the same concep I went into the deal with the thought in mind to end up with something that appears fair to me and the dealership. The dealership had the same concept and attitude in mind. We were both on the same page. Our salesman, Andrei, was a thorough professional; honest, told you the way it is, friendly, courteous, and helpful in all manners needed. The General Manager, Bill Smith, was all business, and his attitude was to perfect a deal fair to all parties concerned. He did. Then, the last guy to see in any transaction is the finance dude. To me this is the spot where a deal can become untied, all parties get up, and walk out. Tim Dalzell, Finance Director, made sure this didn't happen; very courteous, competent, explained everything, answered all questions, and in all fairness "sealed the deal." This is my first experience with a Mercedes dealership. I would go back to this dealer in a flash, and I would recommend others to experience them. More

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Joe and Dan both went out of their way to provide us with service that exceeded our expectations and prior experiences anywhere. They were cordial and extremely knowledgeable and showed a desire to earn our service that exceeded our expectations and prior experiences anywhere. They were cordial and extremely knowledgeable and showed a desire to earn our business which is why we ultimately bought the car. More

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In my 64 years of living, Tim Aldridge is the most personable, informative,patient,understanding,thorough and highly professional service advisor I know for a fact i have ever encountered in my lifeti personable, informative,patient,understanding,thorough and highly professional service advisor I know for a fact i have ever encountered in my lifetime. He is an outstanding communicator and comprehensive in his review of the problems associated wih my 2004 C-230 Mercedes. He was courteous and very respectful at all times. He promptly advised me on the progress the mechanics were making on my car and when it would be ready for pick-up. I never had to call back once to inquire about what was going on with my car (how the work was progressing). This is the first time in my life I have ever been treated so kindly and attentively by any service advisor at any dealership (including Mercedes) EVER!!!!!!!!!!!!!!!!!!!!. More

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