Dan Berry | Page 40

I have been going to RBM North for a few years for service work on my E 320 MB. The service department is outstanding and Dan Berry is great to work with. Since I have had such a great experience wo service work on my E 320 MB. The service department is outstanding and Dan Berry is great to work with. Since I have had such a great experience working with Dan, I naturally went to RBM North when it was time to start looking for a newer model. I found an E 350 on the lot and Rick Seltzer was there to take care of everything for me. We worked out a good deal on the pre-owned car and Rick made everything really easy for me. I recommend RBM North, Dan Berry and Rick Seltzer to anyone who is looking for a great experience in purchasing a new car. More

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This is not the first time I have visited RBM North. They have serviced my car on several occasions over the past year or so. I am considering purchasing a used car from them within the next 5-6 months They have serviced my car on several occasions over the past year or so. I am considering purchasing a used car from them within the next 5-6 months. Each time I am there, they treat me fair, and with exceptional customer service. Joe Neeley, my service advisor is the best (friendly, always jovial) and is always willing to do what's necessary to resolve the situation. If I can only get him to give me that new 2012 S550 AMG63....LOL More

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To whom this may concern: I wanted to let your corporation know that I have never been so impressed with a services organization until I met yours. Dan Berry and Team have provided my wife and I t corporation know that I have never been so impressed with a services organization until I met yours. Dan Berry and Team have provided my wife and I the most professional courtesy and service that one could expect. Dan has gone above what I would expect but as he would say, "That is the Mercedes Way"! Whether you are having a scheduled service appointment or an unexpected service issue, RBM of Atlanta-North is there for you and your family. From the time I drop off and pick up my vehicle, I have always been greeted by the most courtesous staff. You are building a very loyal client base and I will be gladly to recommend RBM of Atlanta-North....again, just a quick note to let you know how impressed I am with your dealiership. Thanking everyone in advance! Jeff, Milton, Georgia More

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Recently, my local dealer in Coral Gables, Florida, was less than stellar when I needed a repair to the rack and pinion system of my GL 320, the repair to be paid under my extended warranty coverage with G less than stellar when I needed a repair to the rack and pinion system of my GL 320, the repair to be paid under my extended warranty coverage with GEICO. I called RBM of Atlanta-North (we have a second home nearby) and in no time RBM and GEICO reached an agreement acceptable to them and me. The cherry on top was when RBM discovered during a courtesy check that one of the repairs made by the Coral Gables dealer needed to be redone. Had RBM not caught the mistake of the other dealer our car would have been leaking oil all the way back to Miami and likely incurred serious damage. My service advisor (Dan Berry) and his supervisor (Ken Rutter) were excellent throughout - true professionals! More

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This is my first Mercedes and it will not be my last because I boughta great car (2010 E63) and every experience at RBM of Atlanta North has been outstanding. During Thanksgiving week, I scheduled my ca because I boughta great car (2010 E63) and every experience at RBM of Atlanta North has been outstanding. During Thanksgiving week, I scheduled my car for its first service work. My service manager is dan Berry and you could not ask for a more customer oriented guy. The work was performed as promised and even some unexpected issues were resolved with my total satisfaction in mind. Dan introduced me to th technician who worked on my car and even gave me a chance to hear what he had done to address a couple of issues. The place is beautiful, the customer waiting area is first class and evryone at RBM North is very customer oriented! My sales experience with Reza was equally as good but in the long run it is the customer service tht will keep me comong back! Thanks to the team at RBM of Atlanta North More

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Working with RBM north is truly a great experience, especially Dan Berry. Dan is a true professional that always gets the job done and is very dedicated to his work. I know I have choices where I can especially Dan Berry. Dan is a true professional that always gets the job done and is very dedicated to his work. I know I have choices where I can get my car serviced but because of Dan, I choose to go to RBM North. More

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Had a bad experience in trying to buy a SL550 with another MB dealership. I then went to RBM North Atlanta to see if they had a SL550 used car. They did not but Adam Denault advised that they would another MB dealership. I then went to RBM North Atlanta to see if they had a SL550 used car. They did not but Adam Denault advised that they would find one that fit my description: 07/08 SL550 Black/Stone with Premium 1, low miles and in great condition. Adam advised they had found one and it would be in the dealership in a week and would take a few weeks to clean and certify. In the meantime I continued to look at SL550’s on the Internet and test drove one in Texas and Florida but waited to see Adam’s car in Atlanta. I went to see it “right off the truck” and was surprised at what good condition it was in without any cleanup. A few weeks later it was certified and looked in great condition except for some minor issues. Adam promised they would be fixed to my satisfaction and after we were able to reach a fair price I bought the car. I must say that Adam certainly went the extra mile to ensure their final detailing made the car look like new. Very happy with my purchase and very satisfied with my treatment from Adam throughout the sales and final delivery process. RBM North Atlanta final pricing was in line with the several dealers I negotiated with both in and out of state that had similar cars. More

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First, I was a Infiniti/Lexus guy who had gotten used to many trouble-free miles on my vehicles and never owned a MB of any kind in my life. The MB Forums on the Internet are loaded with a plethora of serv many trouble-free miles on my vehicles and never owned a MB of any kind in my life. The MB Forums on the Internet are loaded with a plethora of service horror stories. When the "check engine" light occurred I thought "uh-oh" what did I just get myself into? Previous to my purchase, my wife and I flew to Texas to test drive a SL550. Funny that car just happened to also have a "check engine" light too and was the main reason we passed on that one. But Dan soon made me realize that my MB was a very sophisticated machine that solely depended on "warnings" to stay in proper operating condition. Next, I got the "RED" "STOP CAR" warning that really got me worried and almost had me regretting my purchase. However, Dan was able to rectify the situation, calm my worst fears and not utter those fateful words "it is not covered by your warranty". Finally, after we noticed our extra tan mats in the trunk went missing during one of the two service issues, without my asking, Dan immediately ordered new ones and had them for us without delay. In light of all this happening during the first two weeks of my ownership Dan single-handily enhanced my enjoyment of this automobile and tremendously reduced my stress level in owning it. More

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Your team is very courteous, knowledgeable and efficient. I got an appointment immediately and was given a coutesy car until mine was ready. I bought my car used from RBM from Adam Denault. The s efficient. I got an appointment immediately and was given a coutesy car until mine was ready. I bought my car used from RBM from Adam Denault. The sales and service team are always looking after the customer. I owned a car dealership in Canada before I moved here, so I know how important customer service is. And I am a hard judge because of my background knowledge. I honestly can say , I don't know how you could improve your store. Dan Berry went out of his way to accomodate me. It is a happy enviornment and all the staff has a smile on their faces. That pretty much tells all-they are happy at their workplace. Continue the good work. PS And it's always nice to get a clean car back! More

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