Dan Chapman

After only 3 months of ownership, my wife's grand cherokee started developing rust on the roof. Service mgr says because there is a scuff on the roof rails, the rust is our problem. Talk about a "p cherokee started developing rust on the roof. Service mgr says because there is a scuff on the roof rails, the rust is our problem. Talk about a "push it down the line" load of garbage. Guess he isn't capable to do a rust and paint repair or standing behind the product. This being our 3rd and now last Jeep/Ram product I hope Stellantis is happy with the garbage staff at their dealers. More

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Staff is great to work with. .. knowledgeable and give attention to detail. Courteous demeanor from all i have come into contact with. .. knowledgeable and give attention to detail. Courteous demeanor from all i have come into contact with. More

by Pghcog Verified Customer Verified Customer

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Service department is fantastic. They explained everything in detail that was done to my car. They explained everything in detail that was done to my car. More

by gillian00 Verified Customer Verified Customer

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Do not fall for the response they leave on your review to call the manager because he won't answer OR CALL YOU BACK!! My review disappeared. DO NOT BUY A VEHICLE FROM THIS PLACE & although clearly most call the manager because he won't answer OR CALL YOU BACK!! My review disappeared. DO NOT BUY A VEHICLE FROM THIS PLACE & although clearly most of the issue is the default of the car, the communication and professionalism from the dealership is absolutely childish and unbelievable Got a hybrid jeep here, not even a year old. Several recalls, very unsafe (using words like fire and catastrophic). Along with the recalls, several other issues with the car (shut off on my husband as he was pulling in traffic, service 4wd, take a turn and RPMs go up to red, and countless other issues). I reached out to them now for months about this car. Was told I needed to reach out to Jeep, Jeep tells me I needed to reach out to Stellantis, Stellantis tells me to reach out to dealership. I text, I call, I get absolutely no response. Hung up on after expressing my frustration to the sales manager (after he didn’t call me back twice). I then call the general manager LAST Monday- no response, no return call. Call again "he's on vacation". Ok I will leave a note for him to call you. It has now been an entire week and now another phone call not returned from BILL the GENERAL MANAGER. I have 2 small children that I cannot put in a brand new car that has several safety issues only to be told “we can’t do anything for you” or “you’re going to lose a lot of money if we get you into a different car” I pay $400 a month and can only use half of the power source now for months (recall says I cannot plug it in- it’s a hybrid). No one wants to help, they just want your money and will ignore your calls (and hang up on you). While I understand this is a lease, the lack of compassion, communication, help, or even lending a loaner car is beyond frustrating. I feel like I have been lied to this entire time, only because they are still getting my money. They keep pointing the finger at everyone else but themselves. More

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I have been dealing with this dealership for over 20 years!! I have never had a bad experience there and will continue doing all my car business there!! years!! I have never had a bad experience there and will continue doing all my car business there!! More

by thorsen127 Verified Customer Verified Customer

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My experience was great. I am very pleased with my new jeep…love it! Done I am very pleased with my new jeep…love it! Done More

by googspsu Verified Customer Verified Customer

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I am a repeat customer and love the dealership-highly recommend to others for their car buying needs. recommend to others for their car buying needs. More

by erinfrohnhofer Verified Customer Verified Customer

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I just found out that the service center won't work on cars that are over 10 years old - at least that was what I was told when I took my 2013 Dodge Dart in for service today. I purchased my Dart on 12/2 cars that are over 10 years old - at least that was what I was told when I took my 2013 Dodge Dart in for service today. I purchased my Dart on 12/23/13 and I've exceeded the 10 year limit by 2 months and 7 days. There are still plenty of Darts on the road that are under 10 years old, so they must still have the equipment and expertise to solve my problem. My Dart is telling me that the ABS system needs to be services and it was my thought that the dealership would be the best place to do that. Evidently not this one. This policy sounds to me like more of a business decision favoring the maximization of profit rather than of customer satisfaction. I was pleased with the the work they did a couple years ago when they replaced my thermostat. I guess it's a good thing that it happened before the vehicle reached 10 years of age. When asked what they recommended that I do, I was told to take it to another dealer. I am doing so, but it is considerably more inconvenient to do so. I'm sure the policy isn't the service manager's, but he was a bit brusque and unsympathetic about it. More

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dan chapman greets me and is an excellent service man ager greets me and says what can i do to help you ager greets me and says what can i do to help you More

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Paul helped me out tremendously with my Jeep and provided amazing support. My Jeep had multiple problems with it, but Paul and the team were able to quickly assist me and get my car back within a week. My ca amazing support. My Jeep had multiple problems with it, but Paul and the team were able to quickly assist me and get my car back within a week. My car has been running perfectly ever since. The care and kindness Paul provided did not go unnoticed. Thank you very much for everything Paul, I appreciated all that you did!! I will certainly return back to South Hills Chrysler Dodge Jeep RAM FIAT in McMurray, PA knowing that I will have amazing support. More

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