Dan Chastain

Everybody at the service center I was great and they got my car fixed. Thanks my car fixed. Thanks More

by SDHA715 Verified Customer Verified Customer

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I have a 2023 Infiniti qx60. It suffers from the all to well known front bumper popping out under the headlight. The dealer has attempted to repair it twice, with the bumper cove It suffers from the all to well known front bumper popping out under the headlight. The dealer has attempted to repair it twice, with the bumper cover being damaged on the second attempt. Due to the damage, the bumper cover needed replacement. I had a clear bra for paint protection on the front of the car. Before any work was completed, I asked the service advisor to make sure the clear bra was going to be reinstalled after the bumper was replaced. The advisor stated “ it shouldn’t be a problem” getting it replaced. Due to the vagueness of the response, I questioned it several times, and was always given the same answer. It took 4 weeks to get the bumper cover ordered, and to get the date set for the car scheduled for repair. I asked no less than 4 times about if the clear bra was approved. The advisor kept saying it shouldn’t be a problem, and when asked directly if he submitted for the approval, he stated he had not at that point. My bad for taking his word, the vehicle was dropped off for bumper cover replacement on 9-30-2025. I again asked about the approval, and was brushed off with it shouldn’t be a problem. My vehicle was under the control of the dealer until 11-07-2025 for the repair. I went three different times to pick it up and to find the paint did not match. After the third repair, there was a flaw in the fresh paint, and the passenger side headlight was a scratched from what appeared to be the bumper removal/reinstall. The car again went back to the shop for repair. When I picked it up on Nov. 7 2025, I inspected the repair work. The flaw in the paint was wet sanded and polished, and the headlight appears to have been polished to remove the scrapes. The problem with that is you can clearly see the coating on the headlight that protects the plastic from the UV sun lights has been polished off. To make things worse, within 2 days of driving my car the bumper has popped back out again under the same headlight. All of this, and it is still not repaired. Upon contacting the dealer, I was told the manufacturer rep is supposed to be attempting another fix for the known issue sometime this week. Needless to say, I am disgusted with this whole issue, and even more so because I’m going to have to pay out of pocket to replace the clear bra that was on my vehicle when it went to the dealer to start this whole process, after being told by dealer service advisor it shouldn’t be a problem getting it covered. More

by Robert042769 Verified Customer Verified Customer

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Great customer service from beginning to end. They were prompt and reasonable with the service time. They were prompt and reasonable with the service time. More

by ZYAMAT Verified Customer Verified Customer

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The services was great and they gave me a full detail of what was needed of my car didn’t have to wait long at all. what was needed of my car didn’t have to wait long at all. More

by Williamspencer Verified Customer Verified Customer

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Dan was friendly and professional. I called with concerns about my car losing power and he got me right in to find out what’s going on I called with concerns about my car losing power and he got me right in to find out what’s going on More

by MSSHAWANA Verified Customer Verified Customer

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I love the team at Infiniti Roseville. They are very transparent and communicative so I always know exactly what to expect. I highly recommend this dealership! They are very transparent and communicative so I always know exactly what to expect. I highly recommend this dealership! More

by Christopher G. Verified Customer Verified Customer

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Service was done as was talked about. Service was complete sooner than expected. Dealership personnel were courteous, professional, and helpful. Very clean facility. Service was complete sooner than expected. Dealership personnel were courteous, professional, and helpful. Very clean facility. More

by bambim33 Verified Customer Verified Customer

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Everyone there is always friendly and helpful. I’m always great with a smile and get great follow-through. I’m always great with a smile and get great follow-through. More

by jennifer.robinson Verified Customer Verified Customer

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I brought my Infiniti in for new tires, and I received great customer care. I was given a loaner car, which was very nice, as it saved me a four hour wait. When I received my car, it was newly washed and great customer care. I was given a loaner car, which was very nice, as it saved me a four hour wait. When I received my car, it was newly washed and nice and clean. Thank you Jairo for the great customer service. More

by TERESA1908 Verified Customer Verified Customer

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Dan paid super attention to details. He is also very caring for customer needs. I really appreciate his support. He is also very caring for customer needs. I really appreciate his support. More

by Manzur rahman Verified Customer Verified Customer

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