I am writing to formally recognize the outstanding
service I received from Dan at INFINITI Roseville during the recent engine replacement on my 2019 Q50.
Major engine work is never something a custom
service I received from Dan at INFINITI Roseville during the recent engine replacement on my 2019 Q50.
Major engine work is never something a customer wants to go through. It can easily become stressful, uncertain, and frustrating. In this case, it was the exact opposite — because of Dan.
From start to finish, Dan demonstrated professionalism, transparency, and genuine care. He kept me informed at every stage of the process, explained the technical details clearly, and made sure I understood what was happening with my vehicle. He never rushed conversations, never dismissed questions, and treated the situation with the seriousness it deserved.
Most importantly, he advocated for me.
There were moving parts involving warranty coverage, updates to the long block and turbos, and ensuring the vehicle was returned fully sorted and properly handled. Dan made sure everything was addressed thoroughly. I never felt like “just another ticket.” I felt like a valued client.
Because of him, what could have been a negative ownership experience turned into something that reinforced my confidence in both INFINITI and the Roseville service department.
Dan represents what customer service in the automotive industry should look like: knowledgeable, communicative, accountable, and genuinely invested in doing the job right.
Please make sure this feedback is shared with dealership leadership and anyone involved in performance evaluations or manufacturer reporting. He absolutely deserves recognition for the level of service he provides.
Thank you for building a team member like Dan — he makes a difference.
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by Hunter.McLaughlin
Service Price Transparency
Feb 23, 2026 -
INFINITI Roseville responded
Hunter,
We truly appreciate you taking the time to share this. Major engine work is never easy, and we’re so glad Dan was able to guide you through the entire process with clarity and care. Knowing you felt informed, supported, and valued throughout means a great deal to us. Thank you for placing your trust in INFINITI Roseville.
Feb 23, 2026 -
Hunter.McLaughlin responded
Thank you for the response. I want to emphasize that this wasn’t a routine service visit. I am extremely detail-oriented and very hands-on with my vehicles. I’ve done most of my own mechanical work in the past, so trusting a shop with something as major as a full engine replacement doesn’t come naturally to me.
I ask a lot of specific questions. I want to understand procedures, revisions, and updates. I know that can be demanding for a service advisor.
Dan handled every bit of it with patience and professionalism. He never brushed off my questions, never made me feel difficult, and maintained a great attitude throughout the entire process. That level of composure and transparency is rare.
Because of him, I walked away confident in both the work and the dealership.
Dan got me setup for my oil change and tire
rotation…checked if I wanted to change other fluids…all is well. Thanks
rotation…checked if I wanted to change other fluids…all is well. Thanks
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by kastedtfeld
Verified Customer
Verified Customer
Service Price Transparency
Feb 16, 2026 -
INFINITI Roseville responded
We’re so happy Dan got you taken care of and made sure everything was running smoothly. It’s great knowing your visit for the oil change and tire rotation went well. We look forward to seeing you again.
This dealership was friendly and efficient and even
washed my car after the inspection. Would definitely recommend!
washed my car after the inspection. Would definitely recommend!
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by joyowens1025
Verified Customer
Verified Customer
Service Price Transparency
Feb 14, 2026 -
INFINITI Roseville responded
We’re so happy to hear you found our team friendly and efficient. We love that the car wash after your inspection was a nice surprise. We appreciate your business.
Matthew.
Is one of the best Service Writers I have had in the last few years. Roseville Infinity is the only place of service my 2005 QX56 goes to for mainten
Is one of the best Service Writers I have had in the last few years. Roseville Infinity is the only place of service my 2005 QX56 goes to for maintenance. Thank You!!
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by Dynamodave
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Matthew Berry
Feb 11, 2026 -
INFINITI Roseville responded
We’re so glad to hear Matthew has been such a reliable part of your service experience. Knowing you’ve trusted INFINITI Roseville with your QX56 for so many years truly means a lot to us. Thanks for continuing to come back, we’re always glad to see you.
I always go to the dealer for work, I trust them even
thought are higher priced
thought are higher priced
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by nljohn
Verified Customer
Verified Customer
Service Price Transparency
Feb 09, 2026 -
INFINITI Roseville responded
Thank you for the kind words! We truly appreciate your business.
Brought in a newly installed OEM control arm for warranty
evaluation. The crack was not identified by staff until I pointed it out with photos. After an additional hour, the claim was denied as ‘installation
evaluation. The crack was not identified by staff until I pointed it out with photos. After an additional hour, the claim was denied as ‘installation error’ without torque specs or technical explanation. Time-consuming and unprofessional.
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by amazinglu166
Verified Customer
Verified Customer
Service Price Transparency
Feb 09, 2026 -
INFINITI Roseville responded
We’re sorry to hear you feel this way, but we do want to clarify a few important points.
The control arm in question was purchased independently and installed outside of our dealership. During inspection, our technician identified damage to the protective boot consistent with over-tightening during installation. Because the part was not purchased through or installed by our service department, we’re unable to process a warranty claim or assume responsibility for installation-related damage.
Manufacturer warranties do not cover improper installation, and we cannot warranty parts we did not sell or install.
If you would like our team to properly diagnose the vehicle or replace the component, we’re happy to provide an estimate and assist further.
Feb 09, 2026 -
INFINITI Roseville responded
We’re sorry to hear you feel this way, but we do want to clarify a few important points.
The control arm in question was purchased independently and installed outside of our dealership. During inspection, our technician identified damage to the protective boot consistent with over-tightening during installation. Because the part was not purchased through or installed by our service department, we’re unable to process a warranty claim or assume responsibility for installation-related damage.
Manufacturer warranties do not cover improper installation, and we cannot warranty parts we did not sell or install.
If you would like our team to properly diagnose the vehicle or replace the component, we’re happy to provide an estimate and assist further.
Infinity Roseville exemplifies excellence,
professionalism, and courtesy through exceptional service, integrity, respect, and customer-focused care.
professionalism, and courtesy through exceptional service, integrity, respect, and customer-focused care.
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by GFBEAS
Verified Customer
Verified Customer
Service Price Transparency
Jan 27, 2026 -
INFINITI Roseville responded
Thank you for taking your time to share your experience. We’re so happy to hear the excellence, professionalism, and care our team provided on your visit. Your kind words truly mean a lot to us, and we appreciate you choosing INFINITI Roseville!
I like this dealership I trust they are honest and always
keeps you update on your vehicle when in the shop.
keeps you update on your vehicle when in the shop.
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by WPASSERO
Verified Customer
Verified Customer
Service Price Transparency
Jan 26, 2026 -
INFINITI Roseville responded
Thank you for taking the time to share your positive experience. We truly appreciate your trust and kind words!
There was a problem with the car I bought.
Dealer went above and beyond to solve the problem to my satisfaction
Dealer went above and beyond to solve the problem to my satisfaction
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by pgracing1
Verified Customer
Verified Customer
Other Employees Tagged:
George
Jan 14, 2026 -
INFINITI Roseville responded
Thank you for sharing your experience with Infiniti Roseville. We truly appreciate your patience and are grateful for the opportunity to make things right. It means a lot to know our team was able to go above and beyond to resolve the issue and earn your satisfaction. Your trust is truly valued and we look forward to welcoming you back whenever you need us.
My experience with Roseville Infiniti service advisors
had been professional, knowledgeable and courteous.
With all my visits from simple routine maintenance to extensive repairs I received their persona
had been professional, knowledgeable and courteous.
With all my visits from simple routine maintenance to extensive repairs I received their personal attention even when they were extremely busy. A special thank you to Jairo for all his recent assistance.
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by EDD.MICHAEL
Verified Customer
Verified Customer
Service Price Transparency
Dec 22, 2025 -
INFINITI Roseville responded
Thank you for taking the time to share your experience! We’re delighted to hear that our service team has consistently provided professional, knowledgeable, and courteous care. We’ll be sure to pass along your special thanks to Jairo, he’ll be thrilled to know his assistance made a difference. Your trust and loyalty mean a lot to us, and we look forward to continuing to take care of your vehicle for years to come!
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