Dan Chastain

The service was great. The service advisor is very professional and kept us notified with the progress of our car. The service advisor is very professional and kept us notified with the progress of our car. More

by felixwong888 Verified Customer Verified Customer

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Nice and caring people. Great customer service and they take really good care of your car. Great customer service and they take really good care of your car. More

by Stoddard7 Verified Customer Verified Customer

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Appreciated being scheduled on a busy day as I was leaving out of town will be back as usual and love the information about care for car leaving out of town will be back as usual and love the information about care for car More

by SHARONBM23 Verified Customer Verified Customer

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Very kind, quick and responsive. Always gave me updates and had me out of there in no time. Fully recommend. Always gave me updates and had me out of there in no time. Fully recommend. More

by Henrythomas33 Verified Customer Verified Customer

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Great customer service, kinda pricey but the work is Infiniti STATUS AND BEYOND!! Have to try it🫡💯🫶🏽 Infiniti STATUS AND BEYOND!! Have to try it🫡💯🫶🏽 More

by pauliefresco Verified Customer Verified Customer

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Dan was very helpful informative and the work performed fixed the issue. Thank you much fixed the issue. Thank you much More

by synister6k Verified Customer Verified Customer

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I was greeted by all staff members with a smile. Everyone was professional and courteous. Site was clean. I wanted to do business there. Everyone was professional and courteous. Site was clean. I wanted to do business there. More

by VINCENT.ARAGON Verified Customer Verified Customer

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I always know that my car is in good hands when I have it serviced. Thank you, Dan, for always being so helpful, and with the best attitude! it serviced. Thank you, Dan, for always being so helpful, and with the best attitude! More

by aavila1 Verified Customer Verified Customer

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I am writing to formally recognize the outstanding service I received from Dan at INFINITI Roseville during the recent engine replacement on my 2019 Q50. Major engine work is never something a custom service I received from Dan at INFINITI Roseville during the recent engine replacement on my 2019 Q50. Major engine work is never something a customer wants to go through. It can easily become stressful, uncertain, and frustrating. In this case, it was the exact opposite — because of Dan. From start to finish, Dan demonstrated professionalism, transparency, and genuine care. He kept me informed at every stage of the process, explained the technical details clearly, and made sure I understood what was happening with my vehicle. He never rushed conversations, never dismissed questions, and treated the situation with the seriousness it deserved. Most importantly, he advocated for me. There were moving parts involving warranty coverage, updates to the long block and turbos, and ensuring the vehicle was returned fully sorted and properly handled. Dan made sure everything was addressed thoroughly. I never felt like “just another ticket.” I felt like a valued client. Because of him, what could have been a negative ownership experience turned into something that reinforced my confidence in both INFINITI and the Roseville service department. Dan represents what customer service in the automotive industry should look like: knowledgeable, communicative, accountable, and genuinely invested in doing the job right. Please make sure this feedback is shared with dealership leadership and anyone involved in performance evaluations or manufacturer reporting. He absolutely deserves recognition for the level of service he provides. Thank you for building a team member like Dan — he makes a difference. More

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Dan got me setup for my oil change and tire rotation…checked if I wanted to change other fluids…all is well. Thanks rotation…checked if I wanted to change other fluids…all is well. Thanks More

by kastedtfeld Verified Customer Verified Customer

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