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Jairo Gutierrez

Overview Reviews (103) Inventory (58)

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Jairo Gutierrez

Service Consultant

INFINITI Roseville

800 Automall Dr
Roseville, CA 95661

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4.9

103 Reviews

Overview Reviews (103) Inventory (58)

4.9

103 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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103 Reviews of Jairo Gutierrez

April 16, 2026

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Employee Rating

Nice and caring people. Great customer service and they take really good care of your car. Great customer service and they take really good care of your car. More

by Stoddard7

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marco Buscaglia, John Driebe, Nadine Dillman, Dan Chastain, Sam Cruz, Mike Ridge, Danny Haines, Michael Jeffries, Miguel Prado

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Apr 16, 2026 -

INFINITI Roseville responded

We’re so glad to hear you experienced great customer service and felt well taken care of. It’s wonderful to know our team made a positive impression. Thank you for choosing INFINITI Roseville.

April 16, 2026

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Employee Rating

I had been extremely upset with Infiniti Roseville after my last service, however Jairo renewed my trust in your dealership. He provided great service and actually listened to me, unlike the last Service my last service, however Jairo renewed my trust in your dealership. He provided great service and actually listened to me, unlike the last Service Advisor. I will continue to bring my car back now! More

by KARIGILLERAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 16, 2026 -

INFINITI Roseville responded

We truly appreciate you sharing this with us. We’re so glad Jairo was able to renew your trust and provide the attentive service you deserved. It means a lot to know he listened and helped turn your experience around. Thank you for giving us another opportunity and for choosing INFINITI of Roseville. We look forward to taking great care of you and your vehicle.

April 10, 2026

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Employee Rating

Everyone was very friendly and helpful throughout the whole process. I did have to be rescheduled with my first appointment due to 3 techs being out but Jairo took care of me with a loaner car on the ne whole process. I did have to be rescheduled with my first appointment due to 3 techs being out but Jairo took care of me with a loaner car on the next visit. More

by Jennygrogan

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 14, 2026 -

INFINITI Roseville responded

Jenny, We’re so glad to hear our team was friendly and helpful throughout your experience. We also appreciate your understanding with the reschedule and are happy Jairo was able to take care of you with a loaner on your next visit. Thank you for choosing INFINITI Roseville. We look forward to seeing you again.

March 28, 2026

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Employee Rating

Very kind, quick and responsive. Always gave me updates and had me out of there in no time. Fully recommend. Always gave me updates and had me out of there in no time. Fully recommend. More

by Henrythomas33

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dan Chastain, Sam Cruz, Michael Jeffries, Miguel Prado

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Mar 30, 2026 -

INFINITI Roseville responded

We’re so glad to hear our team kept things quick and kept you updated along the way. We appreciate your recommendation!

March 20, 2026

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Employee Rating

Great customer service, kinda pricey but the work is Infiniti STATUS AND BEYOND!! Have to try it🫡💯🫶🏽 Infiniti STATUS AND BEYOND!! Have to try it🫡💯🫶🏽 More

by pauliefresco

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dan Chastain, Sam Cruz

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Mar 23, 2026 -

INFINITI Roseville responded

We’re so happy to hear our team took great care of you. Thank you for choosing INFINITI Roseville.

March 20, 2026

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Employee Rating

Jairo was excellent in assisting my car service that day. Appreciate his friendly and professional commitment. Appreciate his friendly and professional commitment. More

by glenouchida

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 20, 2026 -

INFINITI Roseville responded

Geln, Thank you for taking the time to share your 5-star experience with Jairo! We are so happy to hear he went above and beyond. We look forward to seeing you next time.

March 16, 2026

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Employee Rating

Met expectations on comprehensive service on Q. Recommend them for quality of diagnostics and services. Recommend them for quality of diagnostics and services. More

by TOM.MCCREARY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 17, 2026 -

INFINITI Roseville responded

We’re so happy to hear our team took great care of you. We appreciate your recommendation and we look forward to seeing you again!

March 14, 2026

Dealership Rating

Employee Rating

Very prompt service. Service advisor very helpful. vehicle was ready in the time that was promised. Service advisor very helpful. vehicle was ready in the time that was promised. More

by YANEZ.FRANK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 16, 2026 -

INFINITI Roseville responded

Frank, Thank you for the kind words about your time with Jairo. We truly appreciate your business.

March 07, 2026

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Employee Rating

I was greeted by all staff members with a smile. Everyone was professional and courteous. Site was clean. I wanted to do business there. Everyone was professional and courteous. Site was clean. I wanted to do business there. More

by VINCENT.ARAGON

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dan Chastain, Sam Cruz, Michael Jeffries, Miguel Prado

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Mar 09, 2026 -

INFINITI Roseville responded

We’re so happy to hear our team welcomed you with a smile and made such a great first impression. We’d love to see you again!

February 21, 2026

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Employee Rating

Good overall service. Hard to reach service advisor at times, bit it was the holidays so understandable.Had to return for additional service but they took very good care o Hard to reach service advisor at times, bit it was the holidays so understandable.Had to return for additional service but they took very good care of our vehicle. No complaints, appreciated their professionalism! More

by russhunt46

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 23, 2026 -

INFINITI Roseville responded

We’re so glad you felt well taken care of and appreciated the professionalism of our team. We understand the holidays can make communication a little more challenging, and we truly appreciate your patience. Thank you for trusting INFINITI Roseville with your vehicle.

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