Dan Dailey | Page 2

I've only had 3 or 4 visits to Kuni BMW since purchasing my car, but I have been very impressed with the level of professionalism, knowledge and customer service I have received each visit. David Fernando w my car, but I have been very impressed with the level of professionalism, knowledge and customer service I have received each visit. David Fernando was my tech on this visit and he delivered the exact BMW customer service experience that all BMW customers hope to receive. David was my very first tech when I brought my vehicle in for service two years ago and I hope he will always be available for me! More

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Good service completed on schedule on a factory recall. Nice waiting area with snacks and coffee Nice waiting area with snacks and coffee More

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Thanks Dan and David, very good job! Car service came in fast, everything was super perfect! Car service came in fast, everything was super perfect! More

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Always treated great. I have never been pressured to buy something I didn't want. I have bought three cars here and had four cars serviced here. Exceptional service. I have never been pressured to buy something I didn't want. I have bought three cars here and had four cars serviced here. Exceptional service. More

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Hit a pothole late at night and blew out the right front tire on our X3. Called Kuni service next morning and was told to bring the vehicle in for an emergency tire repair. Did so and received immedia front tire on our X3. Called Kuni service next morning and was told to bring the vehicle in for an emergency tire repair. Did so and received immediate assistance. Kuni kept the X3 overnight as they had to order and replace the two front tires. Needed an alignment, oil change, and cabin air filters. All service was completed allowing for pick-up of the vehicle within 24 hours from the time we dropped it off. Excellent service and customer support. More

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A well organized dealership with skilled and efficient staff. The waiting room is comfortable and located adjacent to the well stocked show room. Service work is digitally photographed and transmitted to staff. The waiting room is comfortable and located adjacent to the well stocked show room. Service work is digitally photographed and transmitted to your cell phone. More

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Hi ver many years, service is still fantastic. Dan Daily knows BMW’s, and his customers! Dan Daily knows BMW’s, and his customers! More

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Great customer service and Dan is amazing advisor who provided above and beyond respective customer service. provided above and beyond respective customer service. More

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Service was excellent. Dan got us checked in quickly and arranged a loaner car when it was realized repair might take longer than expected. Dan got us checked in quickly and arranged a loaner car when it was realized repair might take longer than expected. More

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I took my car in for scheduled service after warranty expired. The SA was very unresponsive and did not meet my expectations. I had to wait 20 minutes with no response from the SA during check-in. I was expired. The SA was very unresponsive and did not meet my expectations. I had to wait 20 minutes with no response from the SA during check-in. I was running late for my business meetings and had to leave the dealership. I tried calling the SA multiple times and always got voicemail. I sent text messages and got very slow responses (several hours later). I had to plan a trip to the coast and this poor response did not help me. My vehicle inspection report was not sent to me even after I asked for it and I was just informed my front tires needed to be replaced. I had to call 3 times to get a text message response. Tire pricing was much higher than Tirerack and I needed to negotiate it. It took an additional 2 days to get 2 tires mounted, balanced and aligned. Overall, I had a very poor experience with Kuni BMW service and I would NOT recommend it to any one. More

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