Dan DeMarco | Page 5

IT WAS A PLEASURE DOING BUISNESS WITH PREMIER. THE STAFF ARE CUSTOMER CARE ADVOCATES. WILL MOST DEFINITELY RECCOMEND TO FRIENDS. THE STAFF ARE CUSTOMER CARE ADVOCATES. WILL MOST DEFINITELY RECCOMEND TO FRIENDS. More

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Every aspect of service could not have been and easier or more pleasant; from appointment scheduling, indoor car drop-off and pick-up, waiting room amenities, service status, quickness of finishing paperwork more pleasant; from appointment scheduling, indoor car drop-off and pick-up, waiting room amenities, service status, quickness of finishing paperwork to pleasantness and knowledge of service personnel. More

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Staff were friendly and courteous. A pleasure to work with. Would highly recommend others to use this dealership A pleasure to work with. Would highly recommend others to use this dealership More

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They greeted me promptly and took care of my service needs quickly. I waited in the lounge while they performed routine maintenance. Upon completion, the representative went over every line on the servi needs quickly. I waited in the lounge while they performed routine maintenance. Upon completion, the representative went over every line on the service record and asked if I had any questions. There was no attempt to upset me on things I didn't need. More

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I was in for an oil change last week. Dan D did an excellent job of explaining my car's inspection and what potential upcoming needs are. He was not pushy and very professional. Nath Dan D did an excellent job of explaining my car's inspection and what potential upcoming needs are. He was not pushy and very professional. Nathan followed up to ensure that I had an excellent experience, which I did. Thank you! More

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Service and communication was excellent Work was done in a timely manor Dan DeMarco was very helpful and explained all work completed and services upcoming a timely manor Dan DeMarco was very helpful and explained all work completed and services upcoming More

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Dan in Service really went out of his way to be helpful getting my car fixed - working the Kia folks to make sure the warranty covered everything. The Service people there have always been responsive and r getting my car fixed - working the Kia folks to make sure the warranty covered everything. The Service people there have always been responsive and really helpful and pleasant! More

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Went in this morning at 8:15 for an oil change and didn't get it back until 9:45. This amount of time for an oil change is unreal. They told me they were short a couple of technicians. If they had told me th get it back until 9:45. This amount of time for an oil change is unreal. They told me they were short a couple of technicians. If they had told me that before I would have rescheduled the appointment. Because of this I got into work an hour late. More

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DO NOT TAKE YOUR CAR TO THIS KIA. Communication skills are poor, they give you misinformation, and they do not complete the job they are required to do. I not only purchase my Communication skills are poor, they give you misinformation, and they do not complete the job they are required to do. I not only purchase my vehicle from here, but I also had to take my vehicle to get serviced here. One of the cylinders went bad in my vehicle on Jan 18, 2022. My vehicle was not returned to me until Feb 24, 2022, During the time the dealership had my vehicle I was informed that all loaner cars were being used, which was annoying, but I figured it out. What was terrible was that I kept having to call for updates. 2 weeks went by and there was no update. That is ridiculous, furthermore that I had to call the warranty company and verify that the dealership was in contact with them to setup appointments for an agent to look at the vehicle, but to make sure that the work was being done in order to repair the vehicle. No timeline ever given, nor did I get callbacks when I was told I would. This has been the worst experience at a dealership I have ever had and I have lived in 5 different states. Furthermore, when my vehicle was returned it had oil, it was low on engine coolant and break fluid and when I dropped my vehicle, this was not the state of it. I am just appalled at the level of customer service offered at the service department and I would never recommend anyone going there. Being lied to and then trying to be swindled is not something anyone expects when going to an authorized dealer. There is so much more to this story that I could add but I am running our of space. More

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Dan is a very pleasant and professional person to work with. My experience at KIA of Branford is always exceptional and I find that each of the service reps go above and beyond every time I visit. Thank with. My experience at KIA of Branford is always exceptional and I find that each of the service reps go above and beyond every time I visit. Thank you for expediting the part that was needed and for your follow through. More

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