Dan Faber | Page 46

4:00 appointment for scheduled oil change and tire rotation on leased vehicle took over 90 minutes! I was told about 10 minutes before it was done that the oil plug or drop plug was not put in after a rotation on leased vehicle took over 90 minutes! I was told about 10 minutes before it was done that the oil plug or drop plug was not put in after and was noticed during the car wash so they had to put oil in again and wash it again. It makes me wonder what else was not done correctly and if I should keep the vehicle after lease is over. I don't want to be blamed or responsible for paying on repairs that were from negligent service visits. When I got my vehicle the guy who drove it over didn't know what to day when I told him it was my vehicle and was very awkward to move out of my way so I could get in. Also the plastic from maintenance worker was left of the seat for me to dispose of. No clue who I worked with so am only rating 1 person. More

by Megan Verified Customer Verified Customer

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Excellent Customer Service was provided by Dan Fabre, Service Consultant. He Was very thorough in explaining about what was needed for my car, and how soon such repairs were needed. He is very knowledge Service Consultant. He Was very thorough in explaining about what was needed for my car, and how soon such repairs were needed. He is very knowledgeable, and friendly. I trust St. Cloud Toyota with the upkeep and repairs on this older Camry. The techs at St Cloud Toyota have kept this old Camry running well despite its age. I trust their recommendations. I bring this vehicle only to this dealership for Maintenance, and repairs. Excellent customer service always at St. Cloud Toyota. They are trustworthy, and never do unnecessary repairs. Highly recommend St. Cloud Toyota. More

by SLEEMN Verified Customer Verified Customer

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Excellent customer service, were able to get vehicle in for service on short notice being I was from out of town and very polite. Liked the complementary wash. for service on short notice being I was from out of town and very polite. Liked the complementary wash. More

by LSUSTERCICH Verified Customer Verified Customer

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Had a good experience with my service visit. Also took care of a recall issue. Safety measures were appreciated with regard to the current Covid environment. Thx care of a recall issue. Safety measures were appreciated with regard to the current Covid environment. Thx More

by SRKOPEL Verified Customer Verified Customer

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It is unbelievable that when you purchase your vehicle from this Toyota dealer, and years after your warrantee has expired you take your Toyota in for service only to realize that there is no service char from this Toyota dealer, and years after your warrantee has expired you take your Toyota in for service only to realize that there is no service charge! What a peace of mind? More

by blessamos Verified Customer Verified Customer

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Dan Faber was great. There was an issue with the type of oil the mechanic has used. Dan went above and beyond to correct the issue. I am very pleased with his professionalism, his determination to make su oil the mechanic has used. Dan went above and beyond to correct the issue. I am very pleased with his professionalism, his determination to make sure everything is done correctly and his customer service! More

by cekastanek Verified Customer Verified Customer

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Everyone was very professional and guided me through the experience, since this was the first Toyota and service through St Cloud Toyota. My only issue was not with the service department but with the clie experience, since this was the first Toyota and service through St Cloud Toyota. My only issue was not with the service department but with the clients and some of the staff while I was waiting for the work to be done. Several clients and staff either were not wearing masks or were wearing them on ways that did not provide protection. I have a compromised immune system and this made me very uncomfortable. If weather permits when I need additional service, I will remain outside to avoid this behavior. Jeff Weidmann More

by JJWEIDMANN Verified Customer Verified Customer

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Lost my trust in the multi point inspection with many points being checked off but not actually taken care of. Two visits in a row! points being checked off but not actually taken care of. Two visits in a row! More

by ALEXI.GACKE Verified Customer Verified Customer

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I wished I would have bought my truck at this dealership. They are fabulous. I'll always bring it in here for service because I know I can trust their workmanship. The best! They are fabulous. I'll always bring it in here for service because I know I can trust their workmanship. The best! More

by LORI26 Verified Customer Verified Customer

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I brought my vehicle in for a 20,000 mile oil change. Two other things needed to be looked at. They basically told me I was imagining it and that nothing was wrong. This is my 4th highlander (probably Two other things needed to be looked at. They basically told me I was imagining it and that nothing was wrong. This is my 4th highlander (probably last) and the road noise on a non-windy day is unacceptable. I've lived with it for 20,000 miles and I'm tired of it. Passengers unsolicited are telling me it is so loud in my $45,000 vehicle. The seals around the doors are defective. Supposedly a tech took it for a drive and said there was nothing wrong. I asked that the manager take it for a drive as it was a calm day yesterday and it would have been a perfect day to prove to them it is unacceptably noisy. I asked the tech what I do now to get this fixed and they gave me no solution. What good does another appointment do? What if it is a windy day and it's noisy with the wind? Should I call Toyota? What are they going to do? I've been a very loyal Toyota customer and I at a loss as to what to do. I want new door seals to stop the road noise. More

by Aldehler Verified Customer Verified Customer

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