Dan Faber | Page 47

Dan Faber was great. There was an issue with the type of oil the mechanic has used. Dan went above and beyond to correct the issue. I am very pleased with his professionalism, his determination to make su oil the mechanic has used. Dan went above and beyond to correct the issue. I am very pleased with his professionalism, his determination to make sure everything is done correctly and his customer service! More

by cekastanek Verified Customer Verified Customer

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Everyone was very professional and guided me through the experience, since this was the first Toyota and service through St Cloud Toyota. My only issue was not with the service department but with the clie experience, since this was the first Toyota and service through St Cloud Toyota. My only issue was not with the service department but with the clients and some of the staff while I was waiting for the work to be done. Several clients and staff either were not wearing masks or were wearing them on ways that did not provide protection. I have a compromised immune system and this made me very uncomfortable. If weather permits when I need additional service, I will remain outside to avoid this behavior. Jeff Weidmann More

by JJWEIDMANN Verified Customer Verified Customer

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Lost my trust in the multi point inspection with many points being checked off but not actually taken care of. Two visits in a row! points being checked off but not actually taken care of. Two visits in a row! More

by ALEXI.GACKE Verified Customer Verified Customer

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I wished I would have bought my truck at this dealership. They are fabulous. I'll always bring it in here for service because I know I can trust their workmanship. The best! They are fabulous. I'll always bring it in here for service because I know I can trust their workmanship. The best! More

by LORI26 Verified Customer Verified Customer

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I brought my vehicle in for a 20,000 mile oil change. Two other things needed to be looked at. They basically told me I was imagining it and that nothing was wrong. This is my 4th highlander (probably Two other things needed to be looked at. They basically told me I was imagining it and that nothing was wrong. This is my 4th highlander (probably last) and the road noise on a non-windy day is unacceptable. I've lived with it for 20,000 miles and I'm tired of it. Passengers unsolicited are telling me it is so loud in my $45,000 vehicle. The seals around the doors are defective. Supposedly a tech took it for a drive and said there was nothing wrong. I asked that the manager take it for a drive as it was a calm day yesterday and it would have been a perfect day to prove to them it is unacceptably noisy. I asked the tech what I do now to get this fixed and they gave me no solution. What good does another appointment do? What if it is a windy day and it's noisy with the wind? Should I call Toyota? What are they going to do? I've been a very loyal Toyota customer and I at a loss as to what to do. I want new door seals to stop the road noise. More

by Aldehler Verified Customer Verified Customer

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For a FULL Service Dealership, I was surprised there was NO Courtesy Car Wash after my Vehicle was serviced. Technician removed protective paper floor mat, but floor was NOT vacuumed. The Technician also l NO Courtesy Car Wash after my Vehicle was serviced. Technician removed protective paper floor mat, but floor was NOT vacuumed. The Technician also left battery acid residue on front headlight and fender. No battery terminal protectant was applied before cables where reattached to battery. It is the "little attention to details" that show TRUE Customer Appreciation to the individuals who bring their vehicles in to be serviced. The above mentioned items are things a proactive Service Manager might want to think about. More

by tom plant Verified Customer Verified Customer

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Oil Change and Tire Rotation Great service! The only issue I had was that my care smelled like oil/gas inside when I opened the door. On my drive home, it continued to linger. Great service! The only issue I had was that my care smelled like oil/gas inside when I opened the door. On my drive home, it continued to linger. Thinking it may have been on someones hands when they drove the car to the lot. Other than that i was very happy with the service performed and the car wash! More

by LGARDING Verified Customer Verified Customer

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TORQUE CONVERTER, OIL CHANGE AND BREAKS Great service by every one i talk to. The TORQUE CONVERTER was under Warranty by Toyota Warranty Policy Bulletin. They Change only the rear breaks, th Great service by every one i talk to. The TORQUE CONVERTER was under Warranty by Toyota Warranty Policy Bulletin. They Change only the rear breaks, the front breaks were OK. More

by carlosgnlz Verified Customer Verified Customer

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Great service and staff! Brought in our 2019 Highlander for 20,000 mile service and very pleased with customer service. Great communication and speedy response. The facility i Brought in our 2019 Highlander for 20,000 mile service and very pleased with customer service. Great communication and speedy response. The facility is clean with friendly staff. Thanks for showing the Toyota way! More

by DarinJayBuss Verified Customer Verified Customer

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Disappointed! I am leasing a 2020 RAV4 since April. I have the Toyota app on my phone and within that app, I am supposed to be able to lock, unlock and start my ve I am leasing a 2020 RAV4 since April. I have the Toyota app on my phone and within that app, I am supposed to be able to lock, unlock and start my vehicle. This has worked less than a handful of times. I called Toyotas 1-800 number and was on the phone for over an hour only to be told that they didn't know what was wrong so she opened a "case" and asked that I bring my vehicle into St Cloud Toyota. I brought my vehicle in this week only to be told they couldn't find anything wrong and that it's my phone and that I should contact AT&T. I'm not sure why it would be AT&T's fault? I'm extremely disappointed that I now have a brand new vehicle and remote start on my phone that doesn't work anyway! More

by TRAV4 Verified Customer Verified Customer

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