Dan Faber | Page 47

For a FULL Service Dealership, I was surprised there was NO Courtesy Car Wash after my Vehicle was serviced. Technician removed protective paper floor mat, but floor was NOT vacuumed. The Technician also l NO Courtesy Car Wash after my Vehicle was serviced. Technician removed protective paper floor mat, but floor was NOT vacuumed. The Technician also left battery acid residue on front headlight and fender. No battery terminal protectant was applied before cables where reattached to battery. It is the "little attention to details" that show TRUE Customer Appreciation to the individuals who bring their vehicles in to be serviced. The above mentioned items are things a proactive Service Manager might want to think about. More

by tom plant Verified Customer Verified Customer

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Oil Change and Tire Rotation Great service! The only issue I had was that my care smelled like oil/gas inside when I opened the door. On my drive home, it continued to linger. Great service! The only issue I had was that my care smelled like oil/gas inside when I opened the door. On my drive home, it continued to linger. Thinking it may have been on someones hands when they drove the car to the lot. Other than that i was very happy with the service performed and the car wash! More

by LGARDING Verified Customer Verified Customer

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TORQUE CONVERTER, OIL CHANGE AND BREAKS Great service by every one i talk to. The TORQUE CONVERTER was under Warranty by Toyota Warranty Policy Bulletin. They Change only the rear breaks, th Great service by every one i talk to. The TORQUE CONVERTER was under Warranty by Toyota Warranty Policy Bulletin. They Change only the rear breaks, the front breaks were OK. More

by carlosgnlz Verified Customer Verified Customer

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Great service and staff! Brought in our 2019 Highlander for 20,000 mile service and very pleased with customer service. Great communication and speedy response. The facility i Brought in our 2019 Highlander for 20,000 mile service and very pleased with customer service. Great communication and speedy response. The facility is clean with friendly staff. Thanks for showing the Toyota way! More

by DarinJayBuss Verified Customer Verified Customer

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Disappointed! I am leasing a 2020 RAV4 since April. I have the Toyota app on my phone and within that app, I am supposed to be able to lock, unlock and start my ve I am leasing a 2020 RAV4 since April. I have the Toyota app on my phone and within that app, I am supposed to be able to lock, unlock and start my vehicle. This has worked less than a handful of times. I called Toyotas 1-800 number and was on the phone for over an hour only to be told that they didn't know what was wrong so she opened a "case" and asked that I bring my vehicle into St Cloud Toyota. I brought my vehicle in this week only to be told they couldn't find anything wrong and that it's my phone and that I should contact AT&T. I'm not sure why it would be AT&T's fault? I'm extremely disappointed that I now have a brand new vehicle and remote start on my phone that doesn't work anyway! More

by TRAV4 Verified Customer Verified Customer

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Quick and friendly. Great Covid compliance. Felt safe waiting. Clear explanation of service and recommendations. Definitely be returning. Love that the car comes back washed. Great detail. waiting. Clear explanation of service and recommendations. Definitely be returning. Love that the car comes back washed. Great detail. More

by cathorn Verified Customer Verified Customer

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They have dealt with us professionally during our first two years with a new Rav 4 purchased from them. Thanks very much, St. Cloud Toyota. two years with a new Rav 4 purchased from them. Thanks very much, St. Cloud Toyota. More

by MARIANINAZ Verified Customer Verified Customer

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Excellent job done quickly. Stopped in because the low tire light was on. It turned out we had a nail in a tire. We had to have the tire replaced. They did it immediately and qui Stopped in because the low tire light was on. It turned out we had a nail in a tire. We had to have the tire replaced. They did it immediately and quickly and we did not have an appointment. More

by joytom Verified Customer Verified Customer

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Brought my car in for regular maintenance and was the first time I brought it to St. Cloud. The service person was friendly, informative, and they got it done fast. Definitely would recommend this servic first time I brought it to St. Cloud. The service person was friendly, informative, and they got it done fast. Definitely would recommend this service department. More

by nrleaunart Verified Customer Verified Customer

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Vehicle treated like a jungle gym While Dan is a phenomenal employee to work with and has always been kind when I come to Toyota, I must say I am not sure that my vehicle is treated th While Dan is a phenomenal employee to work with and has always been kind when I come to Toyota, I must say I am not sure that my vehicle is treated the best while in the care of the service members. I had walked next door to do some shopping while my vehicle was being worked on and upon walking back, I saw my vehicle was done and there were two employees next my vehicle in addition to the driver. The three employees were outside of the service center chatting while simply sitting/hanging around my vehicle. The one employee was leaning on my vehicle and the other one was hanging onto the roof rails and swinging himself towards and then away from my vehicle. It seems he thought the roof rails were xxxxxx bars from a jungle gym or something. Honestly, this is not how customers vehicles should be treated. If the service members want to hang on their own vehicles, by all means, that is their choice. But when it comes to my vehicle, we prefer it is not hung on. I give two stars today for the service and not one because Dan said he would talk with these gentleman about this situation and I appreciate that. More

by KATHERINEBANG92 Verified Customer Verified Customer

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