Dan Healey | Page 2

I had a fantastic experience at Russ Darrow Madison! Everyone I worked with was incredibly friendly and helpful. They took the time to walk me through all the paperwork and warranties-both before and Everyone I worked with was incredibly friendly and helpful. They took the time to walk me through all the paperwork and warranties-both before and after the purchase- which made the process smooth and Stress-free. I also appreciated the crash course Brandon gave me on all the new tech features in my car. I’m absolutely loving my new ride and would definitely recommend buying from Russ Darrow Madison! More

by JILLYBEAND_225 Verified Customer Verified Customer

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Great service from Dan Smith here. Answered all my questions, was very thorough and extremely friendly. Made the experience enjoyable throughout! Answered all my questions, was very thorough and extremely friendly. Made the experience enjoyable throughout! More

by MEGANHAMMETT Verified Customer Verified Customer

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The staff were mostly helpful. Cung is highly knowledgeable and trustworthy salesperson and very easy to work with. Cung is highly knowledgeable and trustworthy salesperson and very easy to work with. More

by ABHIK Verified Customer Verified Customer

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Excellent service. Very personable and thorough. Would highly recommend and will definitely consider for any future car buying needs. Very personable and thorough. Would highly recommend and will definitely consider for any future car buying needs. More

by NAOMI7HILLS76 Verified Customer Verified Customer

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Brandon was very thorough and patient with all of our questions. We came in not knowing what car we wanted to get, only letting him know our thoughts on what we needed. Brandon educated us on the best ch questions. We came in not knowing what car we wanted to get, only letting him know our thoughts on what we needed. Brandon educated us on the best choice and was very helpful with finalizing a vehicle that we are loving so far. More

by BELLESARAEASTON Verified Customer Verified Customer

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I would give this dealership 0 stars if I could. The service department is friendly but other than that I have nothing good to say. I purchased a car a year ago and have already had to have multiple The service department is friendly but other than that I have nothing good to say. I purchased a car a year ago and have already had to have multiple things fixed with it (which they tried to charge me for). When I brought my concerns to the used sales manager (dan) and have called him twice with no response. HORRIBLE dealership. More

by AWALCH45 Verified Customer Verified Customer

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We had a great experience with our salesman, Kyle! He did great with assisting us throughout our purchase of the vehicle, test driving & working with us! I had a positive experience with the sales but He did great with assisting us throughout our purchase of the vehicle, test driving & working with us! I had a positive experience with the sales but unfortunately was not as pleased with the condition of my car after the purchase. We were told at the dealership that an active safety recall on the car had been taken care of when purchasing and ended up needing to take the car back in a day after purchasing it to have the recall fixed and have a few minor things looked at that we noticed. We did get a car wash before driving off the lot but the interior was dirty and not detailed or vacuumed. I am happy with the purchase & my overall experience but wish it was in a little better condition driving off the lot! More

by MAYCIE Verified Customer Verified Customer

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I am writing to share my recent and disappointing experience at Russ Darrow Mazda on the Beltline in Madison. On July 10th around 11:50 AM, my father-in-law—who is a senior citizen and a disabled experience at Russ Darrow Mazda on the Beltline in Madison. On July 10th around 11:50 AM, my father-in-law—who is a senior citizen and a disabled veteran—and I visited the dealership to look at a car. After a test drive and some initial discussions with the salesperson, Tony, we began the paperwork and negotiations. During the process, a female staff member mentioned that another customer was scheduled to come see the same car in about an hour and a half. Despite this, we continued with the negotiations, working closely with both her and another manager named Dan. After some back and forth, we made the decision to purchase the vehicle. At the very last minute, however, the manager returned and told us that the car had been sold to someone else. We were shocked and deeply disappointed. We had been at the dealership for over three hours and were the first ones to show interest in the car. If someone else had already placed a hold or was in line ahead of us, why waste our time? And if we were first, why sell the car to someone else? This experience was especially upsetting given that my father-in-law, a disabled veteran who served this country, was treated with such disrespect by the staff. The actions of the team at Russ Darrow Mazda were not only unprofessional but unethical. At one point, when we asked for an explanation, the general manager simply said it was a "miscommunication." If there was truly a miscommunication, then that speaks to a larger issue of poor internal coordination and customer service. In reality, it felt more like we were manipulated and played. Creating a high-pressure, chaotic environment and pitting customers against one another is unacceptable. If the staff at Russ Darrow Mazda cannot communicate with each other, they should not be in a position to serve the public—especially when dealing with vulnerable individuals like elderly veterans. This was my experience, and I plan to file a formal complaint. I also intend to share this story with others to prevent similar situations. I strongly advise against buying a car from Russ Darrow Mazda in Madison. No one—especially someone who served this country—deserves to be treated this way. More

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Adapted to what I needed in a vehicle. Appreciate the fact that they didn’t push for anything extra like services for the car. Appreciate the fact that they didn’t push for anything extra like services for the car. More

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Quick, flexible and informative. Easy to work with and willing to work with any situation Easy to work with and willing to work with any situation More

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