Dan Kittle | Page 3

I always feel that this dealership has my best interest in mind. The salespeople treated me with respect and courtesy. The service did very well with my recall and had fixed it in a timely manner. The co in mind. The salespeople treated me with respect and courtesy. The service did very well with my recall and had fixed it in a timely manner. The communication was excellent. More

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Due to the pandemic, my distance and my schedule...most of the transaction was done via, phone calls & text messages. My salesman Dan Kittle was on it, very professional, responsive, and had all my paperwo of the transaction was done via, phone calls & text messages. My salesman Dan Kittle was on it, very professional, responsive, and had all my paperwork ready when I arrived. I live over an hour away and could easily go to many other Ford dealerships, but I love working with Szott Ford in Holly. Thank you for everything Dan!! More

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Dan Kittle was awesome .. John Boruta has sweet hair ... Rj had a tight shirt on Jacob had the tightest pants in the land according to Mayor Grimble . Rj had a tight shirt on Jacob had the tightest pants in the land according to Mayor Grimble . More

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Dan Kittle met and exceeded our needs for a loaded F150. We stated our requirements and in less than 30 minutes we were able to test drive it. Within 4 hours it was in our driveway! We stated our requirements and in less than 30 minutes we were able to test drive it. Within 4 hours it was in our driveway! More

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Bought a truck from Szott, worked directly with Steve Gabbara to resolve a few issues that arose. Steve is a man of his word and genuinely cares about making things right should you experience any issues Gabbara to resolve a few issues that arose. Steve is a man of his word and genuinely cares about making things right should you experience any issues. Thanks Steve for your time! Regarding the purchase, worked with Dan Kittle. Dan was easy to work with and had everything ready for me when I arrived to purchase the truck. Thanks Dan! More

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My experience at this dealership is always amazing. Everyone is is so nice and helpful. They take good care of me. My favorite Ford dealership Everyone is is so nice and helpful. They take good care of me. My favorite Ford dealership More

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I would give a 20star rating, if I could, to the salesman, Dan Kittle at Szott Ford in Holly. He went way above to help me with the purchase and the lease of my 2017 and 2020 Edge. He saved me from salesman, Dan Kittle at Szott Ford in Holly. He went way above to help me with the purchase and the lease of my 2017 and 2020 Edge. He saved me from many tasks I would have had to do. The things he helped me with are too numerous to list. I never had to use the service center in the past 6 years except for oil changes, so I cannot comment on that, however, if you need a super salesman, contact Dan Kittle! More

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I have been dealing with Szott Ford on trying to do a lease turn in for over 2 months. I understand the world we are living in right now, but the employees at this dealership are by far the worse I have lease turn in for over 2 months. I understand the world we are living in right now, but the employees at this dealership are by far the worse I have EVER DEALT with. Firstly I called and left 3 voicemails on a ladies VM ( cant remember name) and never got a phone call back. So when my lease was up at the end of March, I went early around the 14th of March to try and turn in, since I never received a call back. When I drove down there it was right around when we shut all places down due to covid, however the website said service was open. When I went to the service department they were so rude and actually said “we don’t want your car, don’t you know what’s going on in the world?” I walked away and called Ford Corporate to explain to them what happened. They said it was no biggie and just to keep the car till mid April. When April came around still businesses were shut down, Ford called me again and said I could keep driving the car till we all figure out what’s going on. So now it’s May and I called once again to the dealership to only receive a VM again for I believe his name is Dan... I left him a VM never heard back, called a few days later got ahold of him for him to only say, “we’re in a zoom meeting I’ll have to call you back” took 2 days to hear back, finally I heard back and and he said we really don’t have space for your lease turn in. I was like I’m sorry but that’s not my problem, we figured it out and made arrangements to drop it off. That day came around I called to advise I wouldn’t be able to make it to the receptionist and she’d tell Dan. So now it’s May 21st I drive down after speaking to a lady the day prior and said I’d be down between 11-12pm, she said sure that it would be better as they’d be moving vehicles around all morning. I got there called the receptionist answered and said I’d need to look for someone on the lot. I was like oh so I need to search for someone you can’t call? She was like nope. I found an employee who was moving a blue Ford F-150 and he said to move my Ford Escape by the service department, write down the last 8-digits of VIN and mileage. I did just that, stood around for 15 minutes, he drove by me still moving vehicles and asked for my mileage and VIN, I gave him that information and my email he said he’d go to his desk and write up my lease termination papers and email me. It’s now the 27th almost a week past and nothing still. I took pictures thank god and they are dated and time stamped. Called today to ask for them and the receptionist asked if I signed anything, I was like no, he said they were all to busy and he would just email me. Well that’s NOT THE CASE! If your looking for an amazing Ford Dealership and willing to drive and receive the service you deserve, do yourself a huge favor and go to Hagen Ford in Bay City, MI. I would never go back to Szott for anything if it was the last option. They are rude, never follows through on their word and just plan unorganized!!!! More

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THEY MADE IT RIGHT! I took my car in for service last thursday, 12/5/19. I was just a little disappointed that I received my car back a little less clean on the interior I took my car in for service last thursday, 12/5/19. I was just a little disappointed that I received my car back a little less clean on the interior than when I left it. Well, Szott Ford, Dan Kittle and the Service Department made it right. They came and got my vehicle from my home, detailed it inside and out and even fixed two recalls I was unaware that were out there. I have been dealing with Dan Kittle and Szott Ford for over 25 years. This reaction to my original review was phenomenal. I just can't get over it! My car is now as clean and beautiful as the first time I drove it off the lot. Way to go Team. I do and will always recommend Scott Ford for anybody's vehicle needs. More

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Lease turn in. Even though we are not replacing this leased 2015 Ford Escape at this time we had great polite and timely service from Dan Kittle of Szott Ford sales Even though we are not replacing this leased 2015 Ford Escape at this time we had great polite and timely service from Dan Kittle of Szott Ford sales department. Dan was pleasant and most helpful and made the turn in a pleasant experience. Szott's will be the obvious choice for our next Ford vehicle. More

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