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Dan Rake
Dan Rake at Genesis of Naples

Dan Rake

Pre Owned Sales Manager

Genesis of Naples

6780 Airport Rd N
Naples, FL 34109

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3 Reviews
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3 Reviews

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3 Reviews of Dan Rake

May 03, 2025

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Employee Rating

Promised loaner when needed when I bought the GV70 in 12/22. Now air conditioning blew out, car not ready for over a month, and no loaner….Had to rent a car and now THEY WILL NOT REIMBURSE ME FOR THE RE More

by SRS
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Carlos Caraballo, Laura Belliveau, Anthony "Tony" Catalina, Eddie Garcia, Sammy Jo Mannering, Alex Valentin, John D'Angelo, Kevin Poeling, Jeff Stall

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May 05, 2025

Genesis of Naples responded

I'm sorry to hear about the issues you've encountered. We, however, cannot process this for you—you will need to apply for reimbursement through Genesis. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

April 10, 2025

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Very efficient and extremely knowledgeable about Genesis vehicles. Excellent follow through during and post sale. Definitely would recommend his services to my friends. More

by nygoose
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Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jason Prater, Ricardo Quintana, Louis Schipani

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Apr 10, 2025

Genesis of Naples responded

We're delighted to hear about your positive experience with our team at Genesis of Naples! It's great to know that the efficiency and knowledge met your expectations. Thank you for recommending us, and we look forward to assisting any friends you send our way!

February 20, 2025

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I keep receiving emails from this dealership despite not owning a Genesis and not living in Florida. No one can explain it. I have called twice and emailed and spent 30 minutes on the phone. Clearly they do More

by shelagj
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Carlos Caraballo, Laura Belliveau, Sammy Jo Mannering, Alex Valentin, John D'Angelo, Kevin Poeling, Jeff Stall

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Feb 20, 2025

Genesis of Naples responded

Shelagj, I apologize for the inconvenience with the emails. This isn't the experience we want our customers to have, and I'm sorry for any frustration caused. Please reach out directly so we can address this issue promptly. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

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