Dan Resch | Page 11

Never explained the cost! ! Almost 1000.00 for brake and an oil change - I will NOT purchase another vehicle from you ever again. ! Almost 1000.00 for brake and an oil change - I will NOT purchase another vehicle from you ever again. More

by dparkin01 Verified Customer Verified Customer

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They were Efficient, friendly and had clear explanation of issues and solutions. Will go back to them of issues and solutions. Will go back to them More

by betsyhatlestad Verified Customer Verified Customer

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Kurt was knowledgeable with our vehicle and was low pressure. Great salesman will do business with them again. pressure. Great salesman will do business with them again. More

by jamin6684 Verified Customer Verified Customer

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I had an appointment for routine service (oil change, tire rotation), and diagnostics for charging issue with the stop/start second battery. I was told when I got to the dealership that I would need to l tire rotation), and diagnostics for charging issue with the stop/start second battery. I was told when I got to the dealership that I would need to leave my Jeep Cherokee at the service center for 24 to 48 hours for a proper diagnosis. I was not informed of this requirement during my call to set up the appointment. I was a service manager at a five star Chrysler dealership for 13 years, the only time we asked customers to leave the vehicle for an extended time was if we needed to recreate an intermittent problem. A check of the charging system, and second stop/start battery should have been an hour diagnosis. We did not ask for a loaner vehicle, as we were not informed that they wanted to keep the vehicle for such an extended time. We told them to not worry about the diagnostics, a to just do it service work, we then informed there was no service work scheduled, the main reason I made the appointment. We were told they could work it in if we could leave the jeep for the day. We had driven across Minneapolis for our appointment, we were not prepared to just leave the vehicle for the day. They finally agreed to do it service while we waited. Over all it was one of the poorest experiences I've encountered at a premium dealership. For a few reasons we will be switching to another dealership closer to our home. This was not the experience I expected from Walser. Very disappointed. More

by wpete04 Verified Customer Verified Customer

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Love the repair review videos! They really help speed the process at checkout. Nice bonus. They really help speed the process at checkout. Nice bonus. More

by jeffreystamp Verified Customer Verified Customer

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Very good service and salesman. I knew what I wanted and he helped me get it. I knew what I wanted and he helped me get it. More

by slrussell68 Verified Customer Verified Customer

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vehicle was done in a timely fashion . Explained the work that was performed an very clean with vehicle Explained the work that was performed an very clean with vehicle More

by rnld_jarrett Verified Customer Verified Customer

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I have had a number of difficulties with the service department through the 10+ years of being a Walser CJD customer. The people are nice, but I’d prefer to have my vehicle serviced elsewhere. department through the 10+ years of being a Walser CJD customer. The people are nice, but I’d prefer to have my vehicle serviced elsewhere. More

by bretzjm Verified Customer Verified Customer

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This was 2nd issue in 2 weeks and they got me in right away and kept the car to get it resolved. away and kept the car to get it resolved. More

by ann.lillquist Verified Customer Verified Customer

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I went in to test drive a 2023 Jeep Grand Charokee, but I ended up buying a 2021 because it had all the features and the color I wanted. Dan , my sales associate was astute enough to find me what I wanted i ended up buying a 2021 because it had all the features and the color I wanted. Dan , my sales associate was astute enough to find me what I wanted in their inventory More

by pgb335 Verified Customer Verified Customer

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