Dan Resch | Page 15

This is my second new vehicle from Walser Hopkins. I was very happy with the original 2013 Ram, so it was very easy and comfortable to come back and receive outstanding service from Dan and the sale I was very happy with the original 2013 Ram, so it was very easy and comfortable to come back and receive outstanding service from Dan and the sales team. More

by jmann54 Verified Customer Verified Customer

Report | Print

I brought my chrysler Pacifica in because the radio wasn’t allowing other phones to be connected via CarPlay or Bluetooth. They first billed me for a diagnostic and then they said they wanted to instal wasn’t allowing other phones to be connected via CarPlay or Bluetooth. They first billed me for a diagnostic and then they said they wanted to install a software update to fix the issue. I came to pick it up and when I got it. The entire radio was nonfunctional. The navigation system never loaded, and I had no access to the system settings menu. They actually made everything worse. I brought it back in and they charged me another diagnostics fee and told me the entire radio needed to be replaced and billed me for that too. I came to pick my van up again, and when I got it the CarPlay and Bluetooth STILL didn’t work. It was the exact same state as when I originally brought it in to the store. I drove straight back to the service center and talked to someone about the issue for 15 minutes. Within those 15 minutes they discovered a cable plugged in causing the car to think a device was already connected. Unplugging the cable fixed the issue. I spent around $1800 for 2 diagnostics charges, a software update, and a new radio all to find that simply unplugging a cable was the fix to my issue, and none of the other changes were actually necessary. This was my worst experience EVER as a customer, and I will never be coming back. More

by ryan.mackenthun Verified Customer Verified Customer

Report | Print

Everyone we dealt with were absolutely great to work with! The sales team were knowledgeable about the product and wanted to do what was needed to for us to decide to buy. Would definitely go back in th with! The sales team were knowledgeable about the product and wanted to do what was needed to for us to decide to buy. Would definitely go back in the future. More

by cgrems Verified Customer Verified Customer

Report | Print

Thomas Duffy is always fantastic to work with! We’ve worked with him and the Walser team several times over the years and they have always made sure things go smoothly and have made sure we were t We’ve worked with him and the Walser team several times over the years and they have always made sure things go smoothly and have made sure we were taken care of! More

by STACEY Verified Customer Verified Customer

Report | Print

Had a good visit with you, my headlight situation is working again as well. thx. working again as well. thx. More

by bptroxel Verified Customer Verified Customer

Report | Print

Really appreciate getting my Jeep in for service/repair without an appointment! It only took 2 days and that was because part had to be ordered. Great service department and employees! without an appointment! It only took 2 days and that was because part had to be ordered. Great service department and employees! More

by chris@andersonmadison.com Verified Customer Verified Customer

Report | Print

Friendly staff. Thorough job on inspection and communication. Usually takes a long time to get an appointment scheduled. Thorough job on inspection and communication. Usually takes a long time to get an appointment scheduled. More

by MEYER.CODYJ Verified Customer Verified Customer

Report | Print

I have been loyal to this dealership since 2016. Every oil change every tire rotation I’ve always come to Walzer in Hopkins Minnesota. I came in for a software update and upon completion and when I Every oil change every tire rotation I’ve always come to Walzer in Hopkins Minnesota. I came in for a software update and upon completion and when I was going to pay for the invoice I questioned the bill because it was more than what I thought and they told me that they did a diagnostic test which I was told they could not do that would be a separate appointment. The employee handed it off to another employee which then saw no we did not do a diagnostic test that was removed. I paid the bill and then I proceeded to ask to see in my vehicle software had been updated to the new version. Once the employee pulled it up we could see it was still the old version nothing had been updated. Went back to the service desk questioned if the software was updated it was not confirmed or denied. Completely unacceptable customer service. We did ask for the general manager to call us never got a call back. More

by rjwoodruff22 Verified Customer Verified Customer

Report | Print

Brought it in after another dealer said it was an egr valve leak in cylinder 6 .they couldn't get the warrenty fixed because of the walser extended warranty loophole. We were forced to tow the vehicle to valve leak in cylinder 6 .they couldn't get the warrenty fixed because of the walser extended warranty loophole. We were forced to tow the vehicle to the walser dealer were they replaced the injector. Called me and told me that it was ready but when I got in it to leave, the check engine light was still on. They didn't fully tighten a valve and had to bring to back into the shop. More

by adam_ski33 Verified Customer Verified Customer

Report | Print

I had great service for my oil change, filter, change, and tire rotation! Jim always does a great job! and tire rotation! Jim always does a great job! More

by JENNIFERANNPALMER Verified Customer Verified Customer

Report | Print