Dan Resch | Page 17

The wrong part was ordered. I had to call multiple times to see when the part would be in. I was told there was no date even though there was the part available on mopar website I had to call multiple times to see when the part would be in. I was told there was no date even though there was the part available on mopar website. I’m very upset with how this was handled and now I’m once again waiting for a part to come in and no one has called me to keep me in the loop. More

by bbongartz99 Verified Customer Verified Customer

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I found what I was looking for quickly with the help of Jesse who I met as I drove in and before I went in. Jesse did all my paperwork in advance so when I arrive to pick up the van, it was very quick. A Jesse who I met as I drove in and before I went in. Jesse did all my paperwork in advance so when I arrive to pick up the van, it was very quick. A manager (I presume) was so helpful the day of, and allowed me to leave other vehicle to be picked up later. Thank you. More

by johnmdale0 Verified Customer Verified Customer

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I am always satisfied with my interactions with the service department . The quick service and accurate diagnosis of the problem I brought my Jeep in for. service department . The quick service and accurate diagnosis of the problem I brought my Jeep in for. More

by ken.johnson12750 Verified Customer Verified Customer

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The service center here has been helpful, and I appreciate their support. However, I’m disappointed with the inspection that was done on the used truck I purchased from another Walzer dealership—no appreciate their support. However, I’m disappointed with the inspection that was done on the used truck I purchased from another Walzer dealership—not this particular Dodge store in Hopkins. The truck was halfway out of coolant, and the AC didn’t work due to being low on refrigerant. These are basic issues that should have been caught during a proper inspection. Thankfully, the Hopkins service team has been taking care of it, even though I didn’t buy the truck from their location. I appreciate their help, but the overall experience has left me questioning the inspection standards across the Walzer group. More

by bweldon133 Verified Customer Verified Customer

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Great service. Always friendly and easy to deal with. I do wish appointments weren’t scheduling out so far. Always friendly and easy to deal with. I do wish appointments weren’t scheduling out so far. More

by KRISCLOVER Verified Customer Verified Customer

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Great team. Addressed my concerns and communicated their progress. Highly recommend . Scott ensured that I was happy Addressed my concerns and communicated their progress. Highly recommend . Scott ensured that I was happy More

by judithaschaefer Verified Customer Verified Customer

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From the moment I messaged about looking at a vehicle, to purchasing a vehicle then scheduling a service appointment- I had top service. Everyone one I encountered was considerate and listened to my needs. purchasing a vehicle then scheduling a service appointment- I had top service. Everyone one I encountered was considerate and listened to my needs. More

by nikkivanmeveren Verified Customer Verified Customer

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Great job and great communication throughout the service process. Very easy to work with, good experience! process. Very easy to work with, good experience! More

by matthewstamburri Verified Customer Verified Customer

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Phil Harris was the best, I'll refer my mother in law to work with him work with him More

by molliemurphydale Verified Customer Verified Customer

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Extremely difficult to work with. No problem solving skills. No solution based care. Lack of follow through. Intense pressure to piece meal fix. No ability to work with case manager a No problem solving skills. No solution based care. Lack of follow through. Intense pressure to piece meal fix. No ability to work with case manager at Jeep customer care. When asked to speak with manager on Monday, still no call back…and it’s Friday! More

by Amy Sokoloski Verified Customer Verified Customer

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