Dan Resch

Poor communication . Took two weeks to get vechile back Lack of customer service. Making appointment statements that arent true Took two weeks to get vechile back Lack of customer service. Making appointment statements that arent true More

by mjvaler.7 Verified Customer Verified Customer

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Very friendly and listened to what we wanted. We will continue to purchase from Walser. We will continue to purchase from Walser. More

by SHELLYJENKINS25 Verified Customer Verified Customer

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last 2 times I went they did not do what was asked after throughly explaining to them what to do they are incompetent . throughly explaining to them what to do they are incompetent . More

by byrumz Verified Customer Verified Customer

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After scheduling an appt two to three weeks out I dropped my car off for my 10:00 appointment. Check in was smooth, but it all went down hill from there. Evidentially you were having some staffing issues and my car off for my 10:00 appointment. Check in was smooth, but it all went down hill from there. Evidentially you were having some staffing issues and no one got to my car at all that day. I didn’t receive an expected call letting me know what the diagnostics found so I called late that day. All that person told me was that they didn’t have any results to share with me yet. The next day I called around mid day and they told me that one of my diagnostics had been completed, but they were still waiting for the other one. On Friday I get a message that the person who could do the last diagnostics wouldn’t be in that day and could I leave the car over the weekend or drop it back off on Monday. You had my car for three days and could only complete 1 diagnostic, which wasn’t the big one we scheduled the appt for. No communication until the third day that you were actually having staffing issues. In the mean time I am paying for a rental while nothing is being done with my car. When I checked in I let them know I had a rental. Would have been nice if they let me know the work would be delayed so I can save that rental expense. So now I am out the $178 rental cost and a $120 diagnostic expense and still don’t have a repair. Poor service and poor communication. You can do better More

by jobe.sellers Verified Customer Verified Customer

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Great personal care from start to finish. Willing to go above and beyond to make sure the client is happy. Willing to go above and beyond to make sure the client is happy. More

by nat Verified Customer Verified Customer

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The sales associate Jamie was very patient with us. He showed to be an honest and respectful person. If he did not know the answer to any of our questions, he quickly was able to get the answer from an He showed to be an honest and respectful person. If he did not know the answer to any of our questions, he quickly was able to get the answer from another member of his sales team. We are happy with our purchase. I would recommend this dealership to others. More

by Charlesljohnson59 Verified Customer Verified Customer

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Oil change and tire rotation was done perfectly. Attendant was detailed after every inspection that was done. Attendant was detailed after every inspection that was done. More

by johncotty925 Verified Customer Verified Customer

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Had no choice but to have my car towed to this dealership after emitting smoke from the tail pipe. 2024 Wrangler with 14,000 miles on it. My vehicle sat for over TWO WEEKS without anyone even trying to diagn after emitting smoke from the tail pipe. 2024 Wrangler with 14,000 miles on it. My vehicle sat for over TWO WEEKS without anyone even trying to diagnose it. I asked for a loaner or rental and was told they had no availability of either and I would have to go through Stellantis to try to get one approved on my own. NO HELP AT ALL. I HAVE NEVER FELT LESS IMPORTANT TO A BUSINESS IN MY LIFE. When they finally diagnosed the issue, it was an overfilling of oil from my last oil change, which took place at ANOTHER CHRYSLER DEALERSHIP. Then I had to pay $350 to get my car out of hock at Walser. The other dealership reimbursed me. This was a horrible, inconvenient, frustrating experience and I will let everyone I know how this Jeep experience went. You all promise great service when we consumers are spending $60,000 vehicles, until you actually have to use those services due to a mechanical issue, where a consumer then finds out the real deal, you don’t matter. Likely the last Chrysler product I will have. More

by Steve Verified Customer Verified Customer

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I'm very displeased with this 2020 Range Rover electrical problem two day with it. problem two day with it. More

by roywade49 Verified Customer Verified Customer

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Great service and nice staff. Brought my car in for a new radio and they had the service done in 3 hours flat Brought my car in for a new radio and they had the service done in 3 hours flat More

by tylerj12 Verified Customer Verified Customer

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