Dan Resch | Page 26

My service was done before it was promised. I will keep coming back to Walser. I will keep coming back to Walser. More

by claypeterson Verified Customer Verified Customer

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This was the 3rd time I've had my car in fir the same issue. Obviously whoever is installing the axle caps, needs training. I shouldnt have to bring it in 3 times in six months with the same issue. It issue. Obviously whoever is installing the axle caps, needs training. I shouldnt have to bring it in 3 times in six months with the same issue. It's super frustrating and not convenient. I also have a problem with my Bluetooth that they "can't duplicate", even though it happens multiple times a day. I had to pay $120 for a diagnostic fee to have them "not find it" but after I picked it up it happened 6 times the next day. If I didn't have to go to this Walser, I wouldn't be. I do not trust them. Vehicles are expensive and something i depend on being a full time working mom of very very busy kids. And feeling like I am the burden, is truly disappointing. More

by 02 Verified Customer Verified Customer

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Great efficient service. The team was very attentive and provided great communication of the service status The team was very attentive and provided great communication of the service status More

by kevinekunz Verified Customer Verified Customer

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I wanted to express my disappointment regarding the inadequate service I received during my recent oil change appointment. Unfortunately, my experience did not meet the expectations set by management, inadequate service I received during my recent oil change appointment. Unfortunately, my experience did not meet the expectations set by management, and I believe it's important to bring these issues to your attention. Upon arriving for my appointment, I expected a thorough service as promised. However, I noticed several key procedures were either overlooked or improperly completed. Specifically, the tire pressure was not checked, and my tires were not refilled. Additionally, the oil change sensor was not reset, which is a critical step in the process. When I called to speak with a manager about these concerns, I was disappointed by the lack of resolution offered. Instead of addressing the missed services or offering to complete them on a different day, the manager simply recited a list of services that were purportedly completed. This response did little to restore my confidence in your team's commitment to quality service. Due to this experience, my trust in your service center has been significantly diminished. I believe that customer satisfaction should be a priority, and I would appreciate a follow-up regarding how you plan to address this situation. I hope to see improvements in your service standards and communication moving forward. More

by jacquismith17 Verified Customer Verified Customer

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Slow and don’t listen to customers. My oil was changed and when I went to my jeep there was oil underneath the suv. I told the service guy. Oh that’s not your vehicle. I drive off and h My oil was changed and when I went to my jeep there was oil underneath the suv. I told the service guy. Oh that’s not your vehicle. I drive off and had to return because they forgot to put in oil plug. Very frustrating considering I told the guy before I left. More

by nutrabug Verified Customer Verified Customer

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Good service, good job with keeping waiting times down. The staff are well trained and thorough. The staff are well trained and thorough. More

by kodyihfe Verified Customer Verified Customer

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One of the worst customer service in a dealership I've worked with ever. They charged me 1000 dollars for a loaner while my truck was in service. They didn’t tell me when I got the loaner. worked with ever. They charged me 1000 dollars for a loaner while my truck was in service. They didn’t tell me when I got the loaner. More

by saayes2006 Verified Customer Verified Customer

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Waited over 2 hours for a nail in tire and was charged way too much for a service I could have gotten for no charge elsewhere! way too much for a service I could have gotten for no charge elsewhere! More

by ROB.BLACK142 Verified Customer Verified Customer

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Service manager asked us to bring back our Pacifica because he was no happy with the job that had been done. We brought it back, he had a loaner ready, the work was redone, inspected and determined t because he was no happy with the job that had been done. We brought it back, he had a loaner ready, the work was redone, inspected and determined to be up to the walser standards. More

by jpt_31 Verified Customer Verified Customer

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This is my go to dealership, i used to be a chevy guy, but for the last several years i have bought jeeps and now a ram truck. The reason is this dealership. Great service. but for the last several years i have bought jeeps and now a ram truck. The reason is this dealership. Great service. More

by colin25 Verified Customer Verified Customer

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