Dan Sexton | Page 32

First Class I live in NY and found the truck I wanted at Stamford Ford. PJ helped us to get a very fair deal and when we went to pick up the truck it was everyth I live in NY and found the truck I wanted at Stamford Ford. PJ helped us to get a very fair deal and when we went to pick up the truck it was everything I expected and more. That never Happens-PJ and the rest of the Stamford Ford team were over the top in service and honesty. I highly recommend buying your next vehicle here from where ever you live. More

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Second purchase; great both times This was my second purchase from this dealer, the first being a 2009 Lincoln MKX and this time a 2015 Lincoln MKC. I already had five years of experie This was my second purchase from this dealer, the first being a 2009 Lincoln MKX and this time a 2015 Lincoln MKC. I already had five years of experience with the service department also so I was happy to buy here again. Richard Spelling did a great job showing me the new MKXs and the new MKC and explaining my options to me. Dan Sexton did a great job explaining all the features when I picked up the car. And Dominic Franchella, the owner, always seems to be around and very interested in customer satisfaction. It's nice to see him so involved. I was buying with an executive A code so I have no idea what it's like to negotiate a price there as my price was already set. I was able to negotiate a slightly better price for my trade-in than they first offered, but that was just a matter of raising my trade-in valuation from Fair to Good in the Blue book pricing model. I personally thought it was more like Excellent but they pointed out some minor scratches. More

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Leasing a new ford I had a wonderful experience leasing a Ford Encore. Barry Pasqualini spend a lot of time explaining my options and helping me find the right car. Ev I had a wonderful experience leasing a Ford Encore. Barry Pasqualini spend a lot of time explaining my options and helping me find the right car. Everyone at this dealership made the process very pleasant. More

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It cost me just a drive to Stamford Ford Dealer! On Friday August 19 after a week of trying to get Sprint to Sync my new phone to my Ford Escape I decided to try Stamford Ford Dealer. This is the de On Friday August 19 after a week of trying to get Sprint to Sync my new phone to my Ford Escape I decided to try Stamford Ford Dealer. This is the dealer I have used since I purchased my 2010 Ford Escape. I was not able to call but decided to take a chance and just go. Well, to my pleasant surprise Dan Sexton was able to sync my phone explained how to so going forward hopefully I will remember :) But the customer service was outstanding he took care of this so quickly and he made my day. And it cost me nothing but a drive to the Stamford Ford Dealer! That's taking customer service to the next level!!! Thank you Dan Sexton!!! More

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#1 customer service...my foot! Where do I begin, on Wednesday August 20, 2014, I walked into to Stamford ford and was helped by a salesman Clay Morsey. I was interested in purchasi Where do I begin, on Wednesday August 20, 2014, I walked into to Stamford ford and was helped by a salesman Clay Morsey. I was interested in purchasing a 2014 expedtion el. While waiting over 20 mins for a price, I used the app truecar, and within 5 mins had quotes and certificates from 3 different dealers locally. The vehicle I was interested in had a MSRP on 61,500, Clay finally came back with the price of 59,500. I showed him my quotes from truecar the best was 55,400. (Keep in mind, this is a 2014 left over, as the 2015's are now available for order). Clay introduced me to the sales manager named Tom. Tom explained to me that they no longer use truecar but would honor their price to gain a customer because they are the "number 1 in customer service"! I made an appointment to come in the next day to get my car appraised and go on a test ride. Thursday came and I was unable to make it in to the dealership. I attempted to reach out to Clay, leaving him a voicemail, that never got returned, expressing my interest in the vehicle and letting him know to expect me on Saturday. Clay's day off was Friday. On Saturday, I walked into the dealership to find out that Clay never made it into work. I spoke with another salesman named Dan. I expressed my reason for coming and specifically asked to test ride that vehicle. I was advised to "sit tight", and he would pull up the vehicle for a test drive. After making a copy of my license, I sat patiently waiting for approx a half hour. Finally dan, drove up in a 2014 Lincoln navigator. I immediately expressed my concern and was told, "it's practically the same thing"! Then after waiting and addition 20 mins, he tried to push me into a regular expedition or shortie, not the one I was there to purchase, I expressed my concern and walked out of the dealership! Fast forward to Monday morning, August 25, 2014, I received a phone call from Clay, I advised him I was unable to talk but would call him back later. Immediately after I received a phone call from tom. I advised tom, that I was going to deal with his brother in law Dom (the owner of the company). Towards the end of my work day I received and email from Clay, apologizing for "my bad experience" and explaining to me that the vehicle we were looking at was swapped out with another dealer on Saturday. I expressed concern, that I was not notified of such happenings, given my complete waste of time coming in on Saturday. I told him if he returned my call on Thursday, I would of placed a deposited on the vehicle. I was upset knowing that after having me on the hook for that vehicle they would swap it without giving me a courtesy phone call or chance. I expressed my concerns to Clay, and advised him that a dealership that prides themselves in customer service, would be more attentive to their customers needs. I would of been ok with everything up until this point. I then received not one but two, condescending emails from Clay. I also reached out to the owner, Dom, who was extremely defensive. Stated that the reason his business is number one is cause he makes himself and his cell number available to customers. As a professional, I will never step foot in his dealership again, instead of being empathic to my needs as a customer, he immediately became defensive. I'm glad his cell number is available for disheartened customers after they have been wronged by his staff. That makes everything better! I'm giving this dealer one star, however they didn't even earn that from me! Buyer beware, it takes more than someone's cell phone number to know they truly value you and your business. I have since my experience read up on the "#1 customer service ford dealer" and there are many people whom have been treated poorly by Dom and his staff. Self entitlement is good for some but I pride my self on reputation, something Dom and his staff are lacking in my book!!! #1 in customer service...my foot!!! More

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Impressive! Everyone I have dealt with has been exceptional. Customer service is a top priority. They are friendly, responsive, and make you feel important. Ma Everyone I have dealt with has been exceptional. Customer service is a top priority. They are friendly, responsive, and make you feel important. Marco was very patient with all my questions and no pressure to buy or make a quick decision. I felt very comfortable coming back several times to look and test drive. Quick response to all phone calls and emails. Peter has been my service adviser for my older car and I have been very satisfied. It's a very busy dealership but somehow they manage to be attentive. Most amazing of all is Dominic Franchella's commitment to making sure that each customer is 100% happy. I had a situation that was really an issue with Ford rather than his dealership and his solution for me was nothing short of amazing. Very generous and made me very happy. More

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Excellent Customer Service A class act dealership. We had a recall issue with our 2013 Escape and Dominic and Richard stepped in and resolved everything quickly and professiona A class act dealership. We had a recall issue with our 2013 Escape and Dominic and Richard stepped in and resolved everything quickly and professionally. Customer satisfaction is a priority for this dealership and we greatly appreciate that. The entire staff that we dealt with were extremely friendly and professional. I would highly recommend this dealership and we will definitely buy another car from them. More

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Excellent experience! Everyone that I came in contact with was very friendly, helpful and knowledgable. My salesperson, Clay Morsey was very professional, yet fun to deal w Everyone that I came in contact with was very friendly, helpful and knowledgable. My salesperson, Clay Morsey was very professional, yet fun to deal with. More

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Great Experience All Around My husband and I bought a new Ford Explorer this past week. From the second we walked into the dealership to the day we left with my new car, everyone My husband and I bought a new Ford Explorer this past week. From the second we walked into the dealership to the day we left with my new car, everyone at the dealership went above and beyond! I'd recommend this dealership with confidence:) In all honesty, we usually look at cars when the dealerships are closed so we don't feel pressured and or bothered by salespeople, but this dealership was nothing like we had expected. Juan Calderon (sales consultant) was great and so was Andres Cadena (financing). It was a pleasure to buy our car at Stamford Ford Lincoln and we'll definitely buy our next car there. We feel confident recommending them to anyone:) More

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excellent experience My experience with this dealership has been extremely positive. this is my second Ford and I am very happy. Everyone made sure I understood everythi My experience with this dealership has been extremely positive. this is my second Ford and I am very happy. Everyone made sure I understood everything and were very clear with all the details. I would definitely recommend this dealership to friends and family. More

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