Dan Sills | Page 15

Stay Away! Another Unhappy Customer! This has been not only the worst car buying experience but the worst customer service experience I have ever had. I had numerous issues with finance d This has been not only the worst car buying experience but the worst customer service experience I have ever had. I had numerous issues with finance department telling me that because I am buying a car that I would need to purchase gap insurance for the vehicle. I told Ryan that I did not need GAP because I already have it through my insurance. He told me by law that I have to. I later found out that you do not need to have gap on your vehicle. So I called Elder Ford they told me all I would need to do is come in before 8pm and the Finance Department could cancel the Gap and Extended Warranty they had added on. I left work early and drove over a hour and half getting to Ford at 7pm. Josh who told me he was a finance manager told me he would not cancel it because Ryan did my paperwork and he would not take his commission away. I was told I would have to come back when Ryan was there. I notified my salesman what happened he apologized and said he would get this all fixed. He had his cousin Trey(Finance Manager)contacted me a day later. Trey told me he would give me a few complimentary services for the inconvenience. I was told by Trey just contact me on Monday to remind me to put in the paperwork to cancel the services. I called and I was told by the front desk that Trey was not in today. I called back a couple more times later for a guy in sales to tell me Trey has been here all day. I finally talked to Trey that day he told me he processed the paperwork and everything was cancelled. I thanked him and he told me now for you to receive the complimentary service we talked about your going to fill out the survey exactly like this so my Uncle can get his sales bonus. He was so rude at that point I told him don’t worry about it. I called a few days later to confirm with someone else that he actually did what he said and they told me it says in system that you still have both services and nothing was cancelled. At this point I took everything into my own hands and contacted the Gap company myself and Ford Extended Services and cancelled it myself. I was very disappointed that Elder Ford was run in this matter. I was then contacted and harassed for over a month from my salesman Donnie and Sales Manager Rob Tucci offering me anything as long I could fill out there sales survey so they could get there bonuses. Which got no where even after we had agreed on compensation they promised they still did not deliver. At this point I had given up on ELDER Ford after many disappointments... The icing on the cake was being charged an additional $1,300 for my car... When asked where that figure came from my salesman Donnie said that was the sticker price.. I told him I have the sticker right here and it’s $29,400.. He then transferred me to Rob Tucci.. Rob explained that was a additional package that I purchased which included lifetime Car washes, 2 free spare keys which are usually $400 each and window tint... I told him I never purchased that and he told me I did and I signed the paperwork. I asked if he could send over the document that’s when he stopped answering any of my emails or phone calls. I was told to contact General Manager Dan Sills at that point and he would make things right... That was the furthest thing from the truth and just another lie... Dan told me that because I didnt fill out the survey exactly how his salesmen wanted he would not help me.. I assured him I did not want anything free from them just what I paid an additional $1,300 for and received nothing... He told me it’s not that he can’t help me it’s that he won’t. I explained to him all I want is customer service from him and he told me the deal has been done so we don’t even need to speak to you at this point. Horrible Customer Service!! Dan you need to read the reviews on the company you work for because for all the bragging you did to me about all the happy customers you have. You can easily see that is not the case once you read the reviews. Do not buy anything from this dealership!!! More

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More than 2 months and they still didn't install the hitch They are nice to you till you pay them, after that.. FORGET! I paid in full my new car and was suppose to go back in 2 weeks to install the hitch. Thi They are nice to you till you pay them, after that.. FORGET! I paid in full my new car and was suppose to go back in 2 weeks to install the hitch. This was 03/12, today is 05/17 and i don't have the hitch!! They dont call me back to give an ETA, they just don't care. It's written on my receipt about the hitch!! So NEVER, EVER buy from them, and if you do, don't pay cash full amount... they are not very honest going through with their word. If someone knows a lawyer, I'm looking for one. More

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So easy and pleasant to deal with!! We went to several other big dealerships in tampa and around tampa but all of them would not work with us. We almost gave up until I decided to give o We went to several other big dealerships in tampa and around tampa but all of them would not work with us. We almost gave up until I decided to give one last try at Elder Ford. From the second we arrived we was treated like royalty and the salesman Tom Strickland and manager John Elderage was so polite and put no pressure at all on us and they wanted our business. Our credit is challenged being maxed out on our credit cards and we had a loan on our trade in that was more than the trade was worth so we had to put the negative equity on the new loan. All the other dealerships turned us away saying they didn't want to or couldn't make a deal work because of the negative equity but Tom and John made it happen. They really had to work extra hard to get the deal done and we couldn't be happier with Elder Ford!! The whole experience was great and they have a great snack room with premium teas and coffee plus snacks. We will only buy vehicles from elder Ford from now on and I strongly recommend this dealership to anyone looking for a new or used vehicle. Thanks again for the amazing deal!!!! More

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Excellent care from GM to Sales Rep The customer care was top notch. Took care of all issues going above and beyond to satisfy. Although I compare going to the dentist with having to go The customer care was top notch. Took care of all issues going above and beyond to satisfy. Although I compare going to the dentist with having to go to a car dealership I must say that the experience overall was painless, almost to easy. I recommend Elder Ford and their team highly. Nobody is perfect but they try to get as close as possible. More

by robrademan19 Verified Customer Verified Customer

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Great experience! Austin was super to work with. The negotiations process was better than my previous experiences. My husband will come back to buy a new pickup. Austin was super to work with. The negotiations process was better than my previous experiences. My husband will come back to buy a new pickup. More

by MELISAREALTOR Verified Customer Verified Customer

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Not good bat service my ford transit is a basura muchas beses la he llevado a servicio y siempre continúa el problema he tratado de cambiarla y solo piden muc bat service my ford transit is a basura muchas beses la he llevado a servicio y siempre continúa el problema he tratado de cambiarla y solo piden mucho dinero y sabes que me vendieron una basura de van More

by NOCTAVIO32 Verified Customer Verified Customer

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Easiest dealership to work with Bought my new Explorer from this dealership. The staff made the process quick and easy for us. Our sales rep was extremely knowledgeable with the vehi Bought my new Explorer from this dealership. The staff made the process quick and easy for us. Our sales rep was extremely knowledgeable with the vehicle we were wanting to purchase. More

by Jessers330 Verified Customer Verified Customer

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Wonderful! An excellent experience! Helpful staff and great inventory to choose from. We would highly recommended Elder Ford the anyone looking for a new or used An excellent experience! Helpful staff and great inventory to choose from. We would highly recommended Elder Ford the anyone looking for a new or used vehicle. More

by Jennifer holloway Verified Customer Verified Customer

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Great Experience All Around Elder Ford has great deals and friendly staff that make the car buying process effortless. The sales team really works to earn your business and put y Elder Ford has great deals and friendly staff that make the car buying process effortless. The sales team really works to earn your business and put you in the vehicle you want. Each employee is appreciative of your choice to purchase a vehicle from them. More

by BTRAINA Verified Customer Verified Customer

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Best service experience ever. From start to finish. Was very easy to set my appointment. Was greeted right away when I got there, and was kept informed through the entire process. Highly recommend Elder Was very easy to set my appointment. Was greeted right away when I got there, and was kept informed through the entire process. Highly recommend Elder Ford for service. Thank you guys. More

by JBAUER1019 Verified Customer Verified Customer

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