Dan Sills | Page 14

Love this dealership. So far every time I have gone to you guys it has been an amazing experience. Hopefully I will be seeing you again soon to purchase a new truck. 😊 So far every time I have gone to you guys it has been an amazing experience. Hopefully I will be seeing you again soon to purchase a new truck. 😊 More

by littlebuddieshuskies Verified Customer Verified Customer

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The communication after the sale has been terrible. I've had questions about the warranty they sold me and no one is actually helping me. Never will go back. I've had questions about the warranty they sold me and no one is actually helping me. Never will go back. More

by cpb521 Verified Customer Verified Customer

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Very customer service orientented, went out of the wayto make sure I was taken care of. make sure I was taken care of. More

by Jeff Black Verified Customer Verified Customer

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I couldn’t have asked for a better customer service experience at Elder Ford. They made the process so easy by listening, providing their knowledge, being friendly, and no last minute surprises at the experience at Elder Ford. They made the process so easy by listening, providing their knowledge, being friendly, and no last minute surprises at the end after negotiating exactly what we wanted. It was pleasant and stress free coming to Elder Ford and the crew was beyond helpful and amazing! More

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Quick and awesome work. And my service manager took great care of getting the things I needed done And my service manager took great care of getting the things I needed done More

by Stefanericsson Verified Customer Verified Customer

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This dealership was the best dealership i’ve ever worked with. Reinaldo Duarte was an amazing salesmen, Badre Ghoumari was so respectful and knowledgeable and didn’t try to screw me over. Robert Tucci helpe with. Reinaldo Duarte was an amazing salesmen, Badre Ghoumari was so respectful and knowledgeable and didn’t try to screw me over. Robert Tucci helped me figure out what warranties I needed and which ones I didnt. More

by Kayla Verified Customer Verified Customer

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I purchased a vehicle in may 2020 with a extended warranty the car broke down in August 2021 and now im currently looking at a $1,300 bill. Do not buy from elder ford i have emailed and called with 0 warranty the car broke down in August 2021 and now im currently looking at a $1,300 bill. Do not buy from elder ford i have emailed and called with 0 response More

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Vehicle Purchase From Out of State Coming from out of state can always be a bit of an issue. They were nice enough to hold the vehicle with a down payment. When I got there it was busy. Coming from out of state can always be a bit of an issue. They were nice enough to hold the vehicle with a down payment. When I got there it was busy. They need more staff for sure. I was persuaded into signing papers immediately before having even seen the vehicle I was planning to purchase. I was also told that I would be given additional parts along with my vehicle, which did not happen. Also, after purchasing the vehicle, I noticed they removed a suspension component. I wondered why, but installed it myself again. After installing the part, I noticed the steering alignment changed. I started to think, and came to the conclusion that they did not want to pay for an alignment or have anyone do an alignment on the vehicle. They instead pulled a sneaky move and took the part off to fix the alignment of the steering wheel. In my opinion, those actions are sneaky and dis-honest, the dealer did a good job else where. Nice people, but definitely pushy. They do overprice their cars, and the also put themselves before the customer. I personally was not fond of my conversation with Jason Bray. The internet sales manager also did not help me one bit. She said she would put a down payment to hold the vehicle but did not and left for the day, I had to call someone else and that is when Donnie helped me out. Donnie was a great and fun person to work with. In my opinion, I believe Donnie deserves a higher position within the dealership. In the end, I would recommend this dealer, and suggest working with Donnie only. Bring price comparisons. More

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Elder Ford sales team definitely know the value of planting a seed. I will definitely be a life long customer and take my son to get his first new car Elder also. planting a seed. I will definitely be a life long customer and take my son to get his first new car Elder also. More

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I did have a great sales experience with Anthony. Robo was great as the concierge. Robert in finance was finally the one that addressed all the issues in the end. Everything post sale was horrible. Typic was great as the concierge. Robert in finance was finally the one that addressed all the issues in the end. Everything post sale was horrible. Typical of a dealer. I did not receive a first class experience at Elder Ford of Tampa. I am not satisfied with the shape of my vehicle, the service provided, or Elder Ford in general. 1. The window tint on both front windows has bubbles and tears already. 2. As part of the purchase a Roll-n-lock was ‘included’. When I went to get it installed the wrong part was installed on my truck. When I questioned it I was told the wrong one was ordered. Was told in two days the correct one would be in. After a week I called and was told it would be a few more days. Now I’m coming in tomorrow to finally get it installed. 3. Interest rate was raised one percent above what was agreed to originally. Have that in writing. 4. Driver’s side back passenger seat back was not locked (supposed to be permanently locked in back upright position) and when driving and braking my son was thrown forward while in his seatbelt. Horrible! I had to have that fixed when I came in for the wrong bed cover. 5. Finally someone tried to buy a five star review. Seriously? No amount of money buys a five star review. Good service beginning to end gets five stars. I am fortunate that my son was not injured. I am also fortunate that I haven’t done my survey yet. It will be done before the drop dead date of June 6. More

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