Dan Sills | Page 16

Easiest dealership to work with Bought my new Explorer from this dealership. The staff made the process quick and easy for us. Our sales rep was extremely knowledgeable with the vehi Bought my new Explorer from this dealership. The staff made the process quick and easy for us. Our sales rep was extremely knowledgeable with the vehicle we were wanting to purchase. More

by Jessers330 Verified Customer Verified Customer

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Wonderful! An excellent experience! Helpful staff and great inventory to choose from. We would highly recommended Elder Ford the anyone looking for a new or used An excellent experience! Helpful staff and great inventory to choose from. We would highly recommended Elder Ford the anyone looking for a new or used vehicle. More

by Jennifer holloway Verified Customer Verified Customer

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Great Experience All Around Elder Ford has great deals and friendly staff that make the car buying process effortless. The sales team really works to earn your business and put y Elder Ford has great deals and friendly staff that make the car buying process effortless. The sales team really works to earn your business and put you in the vehicle you want. Each employee is appreciative of your choice to purchase a vehicle from them. More

by BTRAINA Verified Customer Verified Customer

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Best service experience ever. From start to finish. Was very easy to set my appointment. Was greeted right away when I got there, and was kept informed through the entire process. Highly recommend Elder Was very easy to set my appointment. Was greeted right away when I got there, and was kept informed through the entire process. Highly recommend Elder Ford for service. Thank you guys. More

by JBAUER1019 Verified Customer Verified Customer

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When all looked lost During the purchase process there was some miscommunications and misunderstandings between the dealership and myself. When all seemed lost we were ab During the purchase process there was some miscommunications and misunderstandings between the dealership and myself. When all seemed lost we were able to co.e together and get the vehicle we wanted. Robo, Dan, Jason, Robert, and Ryan worked hard for me. I recommend this dealership to all. This is the second vehicle I have purchased from Elder Ford of Tampa More

by MJSWHITE32 Verified Customer Verified Customer

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Dealer mistakes. Management not fixing its problems. October 10th 2018 Yesterday, I wrote that Elder. "..offered me a truck for $2,306 more than their quote and to deliver it four months late. Then October 10th 2018 Yesterday, I wrote that Elder. "..offered me a truck for $2,306 more than their quote and to deliver it four months late. Then they offered a truck that didn't match the features I required and didn't offer to add those features at their cost. In other words; pay more, get less, and get it months late." Elder replied... "...I may not be able to change the past but, if you give us a chance, I’ll make it up to you. General Manager Dan Sills" I am open (and have been open) to giving Elder Ford a chance. I would be happy to purchase a truck with the features we originally agreed to and at the cost we originally agreed to. But Elder Ford management declined this request two days ago. Instead, Elder Ford offered a truck that meets my specs for $2,306 more, or a truck that doesn't meet my specs. ==================================== On July 6, 2018 I signed a buyers order with Elder Ford for a Transit cutaway. Vehicle delivery was estimated to be 6-8 weeks. I requested order status updates from Elder on July 19, August 10, August 29, September 14, September 17 and September 26. Only on October 1st did I learn that my order had been suspended due to errors by Elder Ford. How did Elder Ford offer a fix? Would they offer a similar truck for a similar price? No. They offered me a truck for $2,306 more than their quote and to deliver it four months late. Then they offered a truck that didn't match the features I required and didn't offer to add those features at their cost. In other words; pay more, get less, and get it months late. The result was that my business schedule was thrown way off. It has also resulted in additional costs and scheduling headaches for me and a contractor I hired for a customized interior. More

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Excellent experience from start to finish This was the easiest vehicle purchase i have ever made! No pressure and everything went smooth from sales to finance. I would highly recommend this This was the easiest vehicle purchase i have ever made! No pressure and everything went smooth from sales to finance. I would highly recommend this dealer and will use in the future. More

by vickery.sean Verified Customer Verified Customer

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Not satisfied! I got yelled at and really just had a simple question. I do not know if I came on the wrong day when someone was having a bad day but I'm an adult! I got yelled at and really just had a simple question. I do not know if I came on the wrong day when someone was having a bad day but I'm an adult! More

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Polite and professional Hasan was great to work with. Helped me work on turning my lease in and helped me find the new truck I was looking for. Dan sills helped me get to t Hasan was great to work with. Helped me work on turning my lease in and helped me find the new truck I was looking for. Dan sills helped me get to the pricing I was looking for. Everyone was helpful and professional. More

by mjohnson0387 Verified Customer Verified Customer

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I should have went somehwere else.. I had a vehicle that I fell in love with from this company. Then the next thing I know it quit on me and there's nothing that I can do about it. I had a vehicle that I fell in love with from this company. Then the next thing I know it quit on me and there's nothing that I can do about it. More

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