Dana Eby | Page 5

Check Engine light The service is prompt and polite with a smile. This time it was busier than usual as I understand the department was one man down recovering from sur The service is prompt and polite with a smile. This time it was busier than usual as I understand the department was one man down recovering from surgery, but Dana kept it moving with help from rest of staff, got the loaner set up, communicated by text and email and phone to keep me up to date. The light went back on after replacement of heat exchange sensor and rear brakes, but I blame that on our crazy weather lately. I will check back with service to see if I need further evaluation. Thank you. More

by KFPERR Verified Customer Verified Customer

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Service Department great Went in and had to have a part ordered and received it in 2 days. Received a call stating part was in, was able to go that day and pick up part. Very Went in and had to have a part ordered and received it in 2 days. Received a call stating part was in, was able to go that day and pick up part. Very efficient. Had floor mats ordered and they had come in also More

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Always a great experience ! Top notch customer service! I love the text feature used to text with the assigned service rep any questions while they have your car! ! Top notch customer service! I love the text feature used to text with the assigned service rep any questions while they have your car! More

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Good service We traded our 6 series convertible and it was the easiest car negotiation we have ever experienced. Dana Eby in the service department is a huge par We traded our 6 series convertible and it was the easiest car negotiation we have ever experienced. Dana Eby in the service department is a huge part of why we are so pleased with this dealership. More

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As painless as possible Had to have two tires replaced on my 2014 328i due to damage sustained from a pothole. I made an appointment on Monday and got in Wednesday afternoon Had to have two tires replaced on my 2014 328i due to damage sustained from a pothole. I made an appointment on Monday and got in Wednesday afternoon (I could have gotten in sooner, but that fit my schedule). There was an issue with trying to schedule my appointment online. I thought it was made on Sunday but there was a technical issue apparently. I assume that was a one-off issue, but will call to make appointments from now on. When I arrived, the service advisers were friendly and professional as usual. The technicians were able to complete my tire change as well as annual maintenance that I would have had to go back for the next month in ~2 hours while I did some work from the waiting room. Snacks and drinks in the waiting room and a good wi-fi signal were appreciated. I didn't need a loaner car because the service was relatively quick, but I got the impression it would have been somewhat difficult to get one. More

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Great service department! Chris was great to deal with. He made sure all the issues for my X3 were fixed and great communications the whole time. The loaner car had most of t Chris was great to deal with. He made sure all the issues for my X3 were fixed and great communications the whole time. The loaner car had most of the accessories my own car had. More

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Excellent service each and every time! I have been driving a BMW for over 15-years and I continue to be overwhelmed with the consistent level of service I receive each time. I have been driving a BMW for over 15-years and I continue to be overwhelmed with the consistent level of service I receive each time. More

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The service is fast, efficient and competitively priced. An excellent BMW dealership. We have purchased multiple times from them and always taken the car to them for service. The work is professionally and An excellent BMW dealership. We have purchased multiple times from them and always taken the car to them for service. The work is professionally and properlyu done and we always been satisfied. More

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The Right Fix It was a wonderful experience to work with the service advisory team (Dana & Josh). They, with the assistance of the technician, were able to come up It was a wonderful experience to work with the service advisory team (Dana & Josh). They, with the assistance of the technician, were able to come up with a viable solution to a very complicated problem. I left smiling. Thank you. More

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Replaced bulged tire We have the tire and wheel warranty but since contract was so new we had to pay up front and are supposed to be reimbursed however no one knows how lo We have the tire and wheel warranty but since contract was so new we had to pay up front and are supposed to be reimbursed however no one knows how long it will be for the reimbursement. Other than that we were very pleased with everything else. More

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