Dane Duncan | Page 3

Disappointed Dane was out on the day that I was scheduled to pick up my vehicle, David was cordial but not as friendly as the other service guys. He didn't inform Dane was out on the day that I was scheduled to pick up my vehicle, David was cordial but not as friendly as the other service guys. He didn't inform me of any services or test nor diagnostics that was performed on my vehicle. Nonetheless; it was the first time that I was disappointed with unfriendly service. However; Todd showed up with his usual bubbly personality and put a smile on my face! Thanks Todd! More

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Dane was great Our service with Dane was great! He is a good listener. Kept us informed and vehicle was ready when promised. We will request him again. Our service with Dane was great! He is a good listener. Kept us informed and vehicle was ready when promised. We will request him again. More

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Dane is a fantastic service rep. I rely on him a lot and can always trust he will give me the straight story! He’s great. can always trust he will give me the straight story! He’s great. More

by Aaferrara Verified Customer Verified Customer

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I will start by saying I’m assuming this isn’t their usual level of service since they have had to change some thing due to the COVID-19 response, but I think the thing that struck me was their lack of usual level of service since they have had to change some thing due to the COVID-19 response, but I think the thing that struck me was their lack of communication about the repairs to my vehicle. I scheduled my appointment in their website for 7:30 am, but no one informed me they changed their hours to open at 8 am. I decided to wait for my car, as it’s the only one I have, and it wasn’t until a couple of hours I was called back to discuss it. No problem. I approve the work and then go back to wait. They have a great customer service lounge with refreshments, but Fox News killed me softly. I wait for another couple of hours before I go back to the service department to inquire if my car would be finished today or would I need to come back. It was then and only then I was told that one of the repairs would take 7 hours. You mean I could have been home? So, I was told someone could take me home and would be back in 20 minutes. Thirty minutes later I’m still waiting and then go back to the service department to see what happened. They call around and then about 10 minutes later I’m driven home by one of the advisors. I was promised a call later that day or the next morning, but didn’t receive any call. I called the next day for an update and had to subsequently call back for regular updates since they have a Monday-Wednesday crew and a Thursday-Saturday crew due to COVID-19. The silver lining was that picking up my car was a positive experience thankful to Dane. I will be taking my car back to get repaired later next week, and I hope that there will be greater communication, especially with a first time customer to their dealership who is spending thousands of dollars in repairs. I know they are the only Range Rover dealership in Memphis, but communication and customer service go a long way. More

by stevenward83 Verified Customer Verified Customer

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Dan done an outstanding job and was knowledgeable about what needed to be done to our vehicle. Would recommend the dealership to family and friends. what needed to be done to our vehicle. Would recommend the dealership to family and friends. More

by KATHRYN.TUTTON Verified Customer Verified Customer

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Dane was great! He managed to get me in and out. He was friendly and informative. I will definitely recommend him to my fellow Jaguar drivers! I really appreciated his service! Thank you Dane! friendly and informative. I will definitely recommend him to my fellow Jaguar drivers! I really appreciated his service! Thank you Dane! More

by Amber Johnson Verified Customer Verified Customer

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The service was excellent. The representative was very friendly and knowledgeable. They went over and above. They made sure we were satisfied. I would recommend Bluff City anyday. friendly and knowledgeable. They went over and above. They made sure we were satisfied. I would recommend Bluff City anyday. More

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Great! Very nice and quick. Made sure to take good care of me while getting my service completed. Rental process was easy and very pleasant of me while getting my service completed. Rental process was easy and very pleasant More

by Hilaryburnett Verified Customer Verified Customer

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Prompt My experience was awesome. The staff is friendly and polite and Dane Duncan always makes my visits pleasant. Very professional, precise and kept me My experience was awesome. The staff is friendly and polite and Dane Duncan always makes my visits pleasant. Very professional, precise and kept me up-to-date on the status while servicing my vehicle. More

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The experience was excellent. People were polite and informative. The waiting room was pleasant. The work took longer than anticipated but it was completed. While the dealership is an hour away I was ve informative. The waiting room was pleasant. The work took longer than anticipated but it was completed. While the dealership is an hour away I was very happy with experience. More

by Steve.uline8590 Verified Customer Verified Customer

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