Can't get a call back about what gm said about my
vehicle. Call for 5 days straight.
vehicle. Call for 5 days straight.
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by jeremyjohndifani
Verified Customer
Verified Customer
Service Price Transparency
Aug 23, 2026 -
Frank Leta Buick GMC responded
Jeremy, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
Great people to help find you a vehicle.
We were not really interested in a truck, but this was one of the very best well kept 2020 F150 pickup's I had ever seen. My wife and I are both plea
We were not really interested in a truck, but this was one of the very best well kept 2020 F150 pickup's I had ever seen. My wife and I are both pleased with this purchase. To top it all off they followed my wife home to deliver the truck.
THANKS
CARL & IMOGENE
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by carlmw54
Verified Customer
Verified Customer
Aug 12, 2026 -
Frank Leta Buick GMC responded
Your note about us following your wife home to deliver the truck highlights our commitment to making the buying experience as convenient as possible. We’re glad the well-maintained 2020 F-150 was a great fit for you both. Hearing that you’re pleased with your purchase means a lot to our team.
Dani was great at first, they could not find the 2nd key
fob, brand new vehicle, she told me that if they did not find it, they would order a new one but she would let me know. I have text and called, Nobod
fob, brand new vehicle, she told me that if they did not find it, they would order a new one but she would let me know. I have text and called, Nobody returned call, also had a problem with some paperwork, I asked that lady about the Fob and oil change sticker twice. Ghosted that question both times. Called this morning, No one available but she would send a message to call me regarding this. Still no phone call. What started out as a great experience has turned south on customer service. I am still recommending due to sales side, just starting to question the service side.
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by gene.kennedy
Verified Customer
Verified Customer
Aug 07, 2026 -
Frank Leta Buick GMC responded
Hi, thank you for sharing your experience. We're sorry to hear about the issues with the key fob and the lack of communication regarding your questions. We strive for customer-centric service and your feedback is invaluable; we will ensure our team addresses these concerns promptly. Please reach out to us directly at (573) 334-5672 when you have a chance. Thank you, and we look forward to hearing from you.
Aug 10, 2026 -
gene.kennedy responded
Thank you for the response, I called last Thurs and was told they would call me back in 15 min. To which I waited until the next day 24 hours and called them back. Did get to speak to the service manager, which i told her what was going on she said let me check on these and i will call you back shortly. Well here it is Monday morning and I called and left a voicemail to which no one has attempted return my call. I left GM products over 10 years ago after being a life long customer due to customer service being how it was. I purchased this GMC after owning 4 fords and never had an issue with their customer service. Which I did not need any. The number you list on your response to my review is not in service, which goes hand in hand with the service I have received since purchasing this truck. I had call 3 times to speak with the sales persona and left text and voicemails to finally be told last week the particular salesperson is not working there any long, that was after being told for 3 days it was her day off. Again I have tried to reach out to the number listed, however it states that number is no longer in service. I would hope that not all of your clients receive the same level of service. I am not asking for anything other than the extra key fob which she could not find at time of sale.
Was great to work with!
Found exactly what we wanted and got the deal done quickly.
Found exactly what we wanted and got the deal done quickly.
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by kaleb.green
Verified Customer
Verified Customer
Aug 04, 2026 -
Frank Leta Buick GMC responded
We’re glad you could find exactly what you wanted and that your new GMC Terrain purchase wrapped up quickly. Your praise and five-star rating mean a lot to our team.
Great hassle free service.
Got blacked out and illuminate emblems on my 2500 and they are AWESOME!!
Got blacked out and illuminate emblems on my 2500 and they are AWESOME!!
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by redbirdfanatic88
Verified Customer
Verified Customer
Jul 31, 2026 -
Frank Leta Buick GMC responded
It’s great to see your GMC 2500 sporting those new blacked-out and illuminated emblems, and we’re glad the install was smooth. Thank you for choosing us for this upgrade. We look forward to serving you again.
Thjs is my 2nd vehicle purchase within 6 months from
frank leta and my favorite saleslady danni she made the process super easy and we live iver 2 hrs away and she made sure she went out of her way on
frank leta and my favorite saleslady danni she made the process super easy and we live iver 2 hrs away and she made sure she went out of her way on both vehicles to send me pics and videos and when it was time to sign on the dotted line it was super easy and not once did i feel pressured from the test drive to the paperwork.
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by arthurwroblewski
Verified Customer
Verified Customer
Jul 11, 2026 -
Frank Leta Buick GMC responded
It’s great to hear you chose another Jeep Wrangler Unlimited with Dani. We’re pleased she made the process seamless despite the two hour drive by sending photos, videos, and ensuring a pressure free experience from the test drive through paperwork. We look forward to assisting you again soon.
Dani was amazing!
Got everything I was looking for and more! Get a hold of her!
Got everything I was looking for and more! Get a hold of her!
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by Anonymous
Verified Customer
Verified Customer
Jul 09, 2026 -
Frank Leta Buick GMC responded
It’s wonderful to hear Dani helped you find the ideal GMC Terrain and even exceed your expectations. Thank you for recommending her to others and congratulations on your new Terrain. We hope it brings you many great miles.
We have purchased 2 vehicles from frank leta in Cape
Girardeau and both times have walked away happy campers! Thank you again for our Buick!
Girardeau and both times have walked away happy campers! Thank you again for our Buick!
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by caseycarnell08
Verified Customer
Verified Customer
Jul 01, 2026 -
Frank Leta Buick GMC responded
What a pleasure to welcome you back for another Buick purchase. Dani was glad to guide you through the process and we’re delighted that you’re enjoying your new vehicle. Please let us know whenever we can help in the future.
Dani is honest, listens to the customer and then works
tirelessly to find the right vehicle at the right price. This is my third vehicle purchased with Dani’s help and could not be more pleased!
tirelessly to find the right vehicle at the right price. This is my third vehicle purchased with Dani’s help and could not be more pleased!
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by leigh_hampton
Jun 13, 2026 -
Frank Leta Buick GMC responded
It’s wonderful to hear that Dani’s honesty and dedication have earned your trust once more. Congratulations on your new Buick Enclave and thank you for trusting us with your third purchase.
Friendly and very helpful with getting you in the right
vehicle. Recommend this dealership to everyone.
vehicle. Recommend this dealership to everyone.
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by stankoeller
Verified Customer
Verified Customer
Jun 03, 2026 -
Frank Leta Buick GMC responded
Thank you, Stan! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Frank Leta Buick GMC.
Jun 04, 2026 -
Frank Leta Buick GMC responded
Hi, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out!
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